Richer Sounds - Manchester Reviews 

1,415
•
TrustScore 5 out of 5

4.9

268 Deansgate, M3 4JB Manchester, GB

•

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I visited Richer Sounds Manchester to get some headphones for my phone. Being in-ear phones I was looking for they obviously cannot be demo tested. The staff could not have been more helpful in des... See more

Company replied

Rated 5 out of 5 stars

Visited the Manchester shop and found all my enquiries answered by a guy who really was knowledgeable about the very aspect of Sonos audio. He directed me to the right product to buy to add a turnta... See more

Company replied

Rated 5 out of 5 stars

An easy and excellent transaction. An excellent price for an excellent Av Receiver. I had the Yamaha RX-V6A for two years and I was never happy with it, even though I tried tweaking it many times an... See more

Company replied

Rated 5 out of 5 stars

My go to solution for audio. Always very helpful and knowledgeable. Nothing is too much trouble. Staff are great with particular mention to Matt.

Company replied


Company details

  1. Hi-fi shop
  2. also in
  3. Electronics Store
  4. TV store

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(1,415)

24,593 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Helpful, friendly and great value.

I enquired about a clearance item and the store could not have been more helpful. I was given the full story on the item - which was absolutely fine - and the store was happy to hold it for me to check over before paying and collecting - it was also incredibly good value!

January 18, 2026
Richer Sounds - Manchester logo

Reply from Richer Sounds - Manchester

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Clearance Bargain

Having received details of a clearance sale, I submitted a request half expecting not to hear anymore. However, within a day, I was informed a Blu Ray Player was available at a very reasonable price. Delighted with the service I received from Shiv who was efficient and friendly.

February 5, 2026
Unprompted review
Richer Sounds - Manchester logo

Reply from Richer Sounds - Manchester

Thank you for your wonderful feedback

Rated 5 out of 5 stars

Minimal purchase….optimum advice

Went into Manchester shop to buy a 1.5m optical cable. Received all the reassurance I needed that what I was proposing would work (it has).

As always, a warm welcome from friendly and knowledgable staff.

January 27, 2026
Richer Sounds - Manchester logo

Reply from Richer Sounds - Manchester

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Purchased a 32”Phillips Ambilight tv


Purchased a 32”Phillips Ambilight tv, Wasn’t suitable for a wall bracket . Returned for a 32” Mitchell & White , Easy swap no problems. John Doyle.

January 16, 2026
Richer Sounds - Manchester logo

Reply from Richer Sounds - Manchester

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Expert advice

I have had two purchases here recently. On both occasions, I was impressed by the knowledge and impartial advice of the staff. It’s good to deal with enthusiastic experts.

January 16, 2026
Richer Sounds - Manchester logo

Reply from Richer Sounds - Manchester

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Not telling

Not telling

January 16, 2026
Richer Sounds - Manchester logo

Reply from Richer Sounds - Manchester

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

Very happy with my new turntable

Very happy with my new turntable. I asked for next day delivery and it was sent and very well tracked. Would definitely recommend richer sounds to all my friends and family. Great business.

January 15, 2026
Rated 5 out of 5 stars

Expert advice

January 14, 2026
Richer Sounds - Manchester logo

Reply from Richer Sounds - Manchester

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

We had excellent service and advice…

We had excellent service and advice from Matt in the Manchester store. He gave us a great general overview of options in the current TV market ( we hadn't bought a new TV for a long time), and at no point did he rush us or try to upsell us. He listened to what was important to us and laid out a choice of options. First class!

January 14, 2026
Rated 5 out of 5 stars

Very helpful and friendly staff

Very helpful and friendly staff, purchased record player for the first time, they answered all the questions I had.
Great that I could have it delivered home as I don't live in centre of Manchester.
Packaged very well. Thrilled with my purchase.

January 10, 2026
Rated 5 out of 5 stars

Excellent customer service

Thanks in particular to Sam from the Manchester branch for excellent customer service when my ear buds were seemingly faulty. I chose Richer Sounds to be able to get professional advice about what to buy and I got that in both Manchester and Liverpool.

January 12, 2026
Rated 5 out of 5 stars

I had a visit to the Manchester City Centre store

I had a visit to the Manchester City Centre Richer Sounds store and ended up purchasing a turntable, amplifier and speakers. Ryan helped me out, and this was incredibly useful. I had in mind the system that I wanted to get, and we made a few tweaks after discussing things in more detail. The whole experience was relaxed, enjoyable and stress-free. I fully recommend the Manchester store. Thank you, Ryan, for all of your assistance.

January 18, 2026
Unprompted review
Rated 5 out of 5 stars

Great Service

Staff were patient, knowledgeable and helpful. Listened to what I wanted, then helped to pinpoint what something that matched my requirements. Guidance was given re budget against value for money. Discount was given for VIP membership, my purchase has a 6 year guarantee, and it's free delivery.
The only downside was having to wait as my model was out of stock.

January 10, 2026
Richer Sounds - Manchester logo

Reply from Richer Sounds - Manchester

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

Excellent service throughout

Excellent service throughout, very knowledgeable on products and great prices

January 9, 2026
Richer Sounds - Manchester logo

Reply from Richer Sounds - Manchester

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

Store staff were extremely helpful

Store staff were extremely helpful and gave a great advice helping choose a turntable to suit my needs and budget, which was in the sale too :) Another great store experience.

January 14, 2026
Unprompted review
Richer Sounds - Manchester logo

Reply from Richer Sounds - Manchester

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

Great value and service

After doing a lot of research, I had a shortlist of components for a hi fi system. I went into the Manchester City Centre store and had a good discussion with Matt, and settled on alternative speakers that he recommended and was able to demo.

The service was excellent, they were priced extremely competitively and I received everything 2 days later. I’m very pleased with my system and my experience with Richer Sounds.

January 12, 2026
Unprompted review
Richer Sounds - Manchester logo

Reply from Richer Sounds - Manchester

Thank you for your wonderful feedback

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look