Very good service and a good price for the two T.V's Ryan from the Deansgate branch was brilliant in helping us he was polite understanding and genuinely happy for us, the tv's are really great with... See more
Company replied
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Excellent service from Richer Sounds Manchester. Matt was brilliant from start to finish—friendly, knowledgeable and genuinely interested in helping me choose the right record deck, without any pres... See more
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Super helpful and knowledgeable staff. Matt kindly set up a listening session and helped me choose between two mini hifi systems and four pairs of speakers using six tracks from four cds. He was so he... See more
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Wanted new bookshelf speakers to replace my 30+ year old Tannoy 607s in a smaller room. Adrian the store manager set up What HiFi award winners against DALI SONIK3 in the 'experience room'. Played a... See more
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Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
268 Deansgate, M3 4JB, Manchester, United Kingdom
- 0333 900 0086
4.9
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Got absolutely brilliant advice so…
Got absolutely brilliant advice so happy with my speakers
January 4, 2026
Reply from Richer Sounds - Manchester
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Bought a pioneer dj plx500 from…
Bought a pioneer dj plx500 from Manchester store recently and the service given was excellent. Young man called shiv answered all my questions and set up the turntable for me to try and experience the sound first hand. I also received a good deal on my purchase so thank you to all at Richer sounds Manchester
January 3, 2026
Reply from Richer Sounds - Manchester
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Excellent service and advice given to…
Excellent service and advice given to us by Ryan, thoroughly impressed with his knowledge which helped me make the right choice!
December 10, 2025
Unprompted review
Reply from Richer Sounds - Manchester
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
No problems.
Had what I wanted at an acceptable price. Easy to order on the phone. Prompt delivery. No problems.
January 2, 2026
Reply from Richer Sounds - Manchester
Thanks for your kind review, we look forward to your next visit.
NOT the company they once were
Not the company they once were. Very very poor customer service and not nice people in charge of the shops? Where is Mr Richer? Why is he not supervising his staff properly anymore? Not run by genuine people like it was in the past. Used to be THE Audio Shop. Not anymore. Luckily there are now other companies that offer similar warranties.
January 8, 2026
Unprompted review
Reply from Richer Sounds - Manchester
Dear Mr Blyth,
Firstly I should point out that this review is posted on our Manchester branch page, with whom you have had no contact. Without going fully into the specifics of your issues publicly here, having dealt with your complaint extensively I do feel your review is unfairly harsh and doesn’t reflect what actually happened in relation with your television.
I understand things do go wrong from time to time of course and we will always do our upmost to help our customers resolve them when they do. I’m sorry however on this occasion we were unable to do so because despite you insisting your item had a very obvious fault of a loud noise, it showed no signs of that whatsoever when we tested it in our workshop.
I do hope however that prospective customers will consider the many thousands of happy customers who review us positively here on Trustpilot and allow us to maintain our 4.9 rating, furthermore I’m pleased to confirm we have since reached a compromise with you on a partial refund.
Seniorcomplaintsteam@richersounds.com
Tom Griffiths,
Head of Customer Service
Richer Sounds
Reply from Richer Sounds - Manchester
Thanks for your feedback, great to read you were happy with our service.
Efficient and knowledgeable advice and…
Efficient and knowledgeable advice and service.
December 29, 2025
Unprompted review
Reply from Richer Sounds - Manchester
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
All good,
All good,
Professional, friendly people and great product at competitive price.
December 29, 2025
This business always goes the extra…
This business always goes the extra mile. Great courteous and knowledgable staff who are a pleasure to deal with. I have dealt with Richer Sounds over many years, and it always amazes me that their standards never slip. As always 10 out of 10!
December 27, 2025
Great to speak to guys who really know their stuff
Fantastic experience from start to finish. I was given a thorough demo of Sonos and DENON which highlighted the pros and cons of different sized options. I went for the DENON Home 250 in the end and really pleased with it. Great sound in a largish kitchen and looks fantastic in white. Alexa works a treat and links up with Spotify account to play music / playlists without having to pick up my phone. Even my wife approves which is always a bonus and not something you normally hear when buying speakers! Thanks guys, great job as usual.
December 29, 2025
Reply from Richer Sounds - Manchester
Thank you for your wonderful feedback
Reply from Richer Sounds - Manchester
Thanks for your great feedback and for supporting local business.
Within minutes the Manchester shop was…
Within minutes the Manchester shop was able to solve my problem and order a new TV to be delivered at the end of January
December 27, 2025
Reply from Richer Sounds - Manchester
Thank you for your 5 star review, it’s lovely to read your comments.
Advice and focus on me
Informative, knowledgeable, focused on me not selling, no pushing, relaxed atmosphere.
December 20, 2025
Reply from Richer Sounds - Manchester
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
All the staff were amazing at the…
All the staff were amazing at the Manchester City branch- thank you
December 27, 2025
Reply from Richer Sounds - Manchester
Thanks for your kind review, we look forward to your next visit.
Helpful staff and handy for collecting…
Helpful staff and handy for collecting orders.
December 27, 2025
Reply from Richer Sounds - Manchester
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Genuinely one of the best shop…
Genuinely one of the best shop experiences I’ve ever had. Both Shiv and Ryan went above and beyond to help me with my query and just were so helpful and kind! I think Richer Sounds may save the high street with this level of customer service! Would give more stars if possible
December 31, 2025
Unprompted review
Reply from Richer Sounds - Manchester
Thanks for your great feedback and for supporting local business.
Incredible service
Incredible service from start to finish. Loved using the "find me a clearance bargain" feature on the website. Got my item in less than 24 hours. Couldn't have wished for better!
December 22, 2025
Reply from Richer Sounds - Manchester
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
All round good!
Good website, good click and collect service, excellent in-person experience
December 15, 2025
Reply from Richer Sounds - Manchester
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Ordered via phone on Monday received TV…
Ordered via phone on Monday received TV on Tuesday, never got the guys name that answered the phone but amazing service
December 15, 2025
Reply from Richer Sounds - Manchester
Thanks for your great feedback and for supporting local business.
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