Richer Sounds - Manchester Reviews 

1,371
TrustScore 5 out of 5

4.9

268 Deansgate, M3 4JB Manchester, GB


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Rated 5 out of 5 stars

Very good service and a good price for the two T.V's Ryan from the Deansgate branch was brilliant in helping us he was polite understanding and genuinely happy for us, the tv's are really great with... See more

Company replied

Rated 5 out of 5 stars

Excellent service from Richer Sounds Manchester. Matt was brilliant from start to finish—friendly, knowledgeable and genuinely interested in helping me choose the right record deck, without any pres... See more

Company replied

Rated 5 out of 5 stars

Super helpful and knowledgeable staff. Matt kindly set up a listening session and helped me choose between two mini hifi systems and four pairs of speakers using six tracks from four cds. He was so he... See more

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Rated 5 out of 5 stars

Wanted new bookshelf speakers to replace my 30+ year old Tannoy 607s in a smaller room. Adrian the store manager set up What HiFi award winners against DALI SONIK3 in the 'experience room'. Played a... See more

Company replied


Company details

  1. Hi-fi shop
  2. Electronics Store
  3. TV store

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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4.9

All reviews

(1,371)

23,467 reviews in the last 12 months

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Rated 5 out of 5 stars

Minimal purchase….optimum advice

Went into Manchester shop to buy a 1.5m optical cable. Received all the reassurance I needed that what I was proposing would work (it has).

As always, a warm welcome from friendly and knowledgable staff.

January 27, 2026
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Reply from Richer Sounds - Manchester

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Purchased a 32”Phillips Ambilight tv


Purchased a 32”Phillips Ambilight tv, Wasn’t suitable for a wall bracket . Returned for a 32” Mitchell & White , Easy swap no problems. John Doyle.

January 16, 2026
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Reply from Richer Sounds - Manchester

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Expert advice

I have had two purchases here recently. On both occasions, I was impressed by the knowledge and impartial advice of the staff. It’s good to deal with enthusiastic experts.

January 16, 2026
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Reply from Richer Sounds - Manchester

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Not telling

Not telling

January 16, 2026
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Reply from Richer Sounds - Manchester

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

Very happy with my new turntable

Very happy with my new turntable. I asked for next day delivery and it was sent and very well tracked. Would definitely recommend richer sounds to all my friends and family. Great business.

January 15, 2026
Rated 5 out of 5 stars

Expert advice

January 14, 2026
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Reply from Richer Sounds - Manchester

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

We had excellent service and advice…

We had excellent service and advice from Matt in the Manchester store. He gave us a great general overview of options in the current TV market ( we hadn't bought a new TV for a long time), and at no point did he rush us or try to upsell us. He listened to what was important to us and laid out a choice of options. First class!

January 14, 2026
Rated 5 out of 5 stars

Very helpful and friendly staff

Very helpful and friendly staff, purchased record player for the first time, they answered all the questions I had.
Great that I could have it delivered home as I don't live in centre of Manchester.
Packaged very well. Thrilled with my purchase.

January 10, 2026
Rated 5 out of 5 stars

Excellent customer service

Thanks in particular to Sam from the Manchester branch for excellent customer service when my ear buds were seemingly faulty. I chose Richer Sounds to be able to get professional advice about what to buy and I got that in both Manchester and Liverpool.

January 12, 2026
Rated 5 out of 5 stars

I had a visit to the Manchester City Centre store

I had a visit to the Manchester City Centre Richer Sounds store and ended up purchasing a turntable, amplifier and speakers. Ryan helped me out, and this was incredibly useful. I had in mind the system that I wanted to get, and we made a few tweaks after discussing things in more detail. The whole experience was relaxed, enjoyable and stress-free. I fully recommend the Manchester store. Thank you, Ryan, for all of your assistance.

January 18, 2026
Unprompted review
Rated 5 out of 5 stars

Great Service

Staff were patient, knowledgeable and helpful. Listened to what I wanted, then helped to pinpoint what something that matched my requirements. Guidance was given re budget against value for money. Discount was given for VIP membership, my purchase has a 6 year guarantee, and it's free delivery.
The only downside was having to wait as my model was out of stock.

January 10, 2026
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Reply from Richer Sounds - Manchester

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

Excellent service throughout

Excellent service throughout, very knowledgeable on products and great prices

January 9, 2026
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Reply from Richer Sounds - Manchester

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

Store staff were extremely helpful

Store staff were extremely helpful and gave a great advice helping choose a turntable to suit my needs and budget, which was in the sale too :) Another great store experience.

January 14, 2026
Unprompted review
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Reply from Richer Sounds - Manchester

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

Great value and service

After doing a lot of research, I had a shortlist of components for a hi fi system. I went into the Manchester City Centre store and had a good discussion with Matt, and settled on alternative speakers that he recommended and was able to demo.

The service was excellent, they were priced extremely competitively and I received everything 2 days later. I’m very pleased with my system and my experience with Richer Sounds.

January 12, 2026
Unprompted review
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Reply from Richer Sounds - Manchester

Thank you for your wonderful feedback

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