Richer Sounds - Manchester Reviews 

1,371
TrustScore 5 out of 5

4.9

268 Deansgate, M3 4JB Manchester, GB


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Rated 5 out of 5 stars

Very good service and a good price for the two T.V's Ryan from the Deansgate branch was brilliant in helping us he was polite understanding and genuinely happy for us, the tv's are really great with... See more

Company replied

Rated 5 out of 5 stars

Excellent service from Richer Sounds Manchester. Matt was brilliant from start to finish—friendly, knowledgeable and genuinely interested in helping me choose the right record deck, without any pres... See more

Company replied

Rated 5 out of 5 stars

Super helpful and knowledgeable staff. Matt kindly set up a listening session and helped me choose between two mini hifi systems and four pairs of speakers using six tracks from four cds. He was so he... See more

Company replied

Rated 5 out of 5 stars

Wanted new bookshelf speakers to replace my 30+ year old Tannoy 607s in a smaller room. Adrian the store manager set up What HiFi award winners against DALI SONIK3 in the 'experience room'. Played a... See more

Company replied


Company details

  1. Hi-fi shop
  2. Electronics Store
  3. TV store

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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4.9

All reviews

(1,371)

23,467 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent Service

Excellent service. Shout out to Matt at the Manchester branch in particular. Very knowledgeable and helpful. Nothing was too much trouble at the demo. Enjoying the new sound system, thanks Matt.

December 24, 2025
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Reply from Richer Sounds - Manchester

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

Wonderful product, spoilt !!!!!

Everything is first class,equipment working perfectly, just one thing that spoils it, there was no full manual in the box, this manual has 168 pages which is needed to help you with the complete installation of all the full aspects of this fantastic unit.
C'mon Marantz do something about this !!!!!!

February 13, 2026
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Reply from Richer Sounds - Manchester

Thank you for your wonderful feedback

Rated 5 out of 5 stars

Great service with a smile

Great service with a smile - friendly, knowledgeable and even able to solve a problem with a very old order I had - headphones pad replacements.

February 16, 2026
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Reply from Richer Sounds - Manchester

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Sam is very knowledgeable and friendly

Sam is very knowledgeable and friendly.
I bought a pair of senheisser hd 660 s2 headphones and an ifi audio hip dac 3 on his recommendation.
I'm blown away by the sound.
Great combination.
Delivery was free and arrived by DPD the day after.
Brilliant service all round.

February 11, 2026
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Reply from Richer Sounds - Manchester

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

Professional and friendly

Both over the phone and in the shop the staff were uninformedly friendly and helpful making the whole purchase enjoyable.

February 10, 2026
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Reply from Richer Sounds - Manchester

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Brilliant service as always from Richer…

Brilliant service as always from Richer Sounds.

I was served by Rob at the Manchester city centre store, he offered me great advice and sorted out the best deal possible for me with no hard sell.

February 10, 2026
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Reply from Richer Sounds - Manchester

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

I have been a customer for a long time

I have been a customer for a long time. I am always satisfied with the customer service and professional approach.Thank you for your help.Rob...Very good advisor and seller. Thank you.

February 7, 2026
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Reply from Richer Sounds - Manchester

Thank you for your wonderful feedback

Rated 5 out of 5 stars

The staff in the store were really…

The staff in the store were really helpful and friendly. I purchased a new TV which was great value and made by a local company, Mitchell and Brown, which really pleased me.

February 5, 2026
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Reply from Richer Sounds - Manchester

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

Matts a superstar

Matts a superstar! Big help thank you loads

January 29, 2026
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Reply from Richer Sounds - Manchester

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

Great advice

Sam spent time helping us get the right system. Very knowledgeable and listened to what we needed.

February 1, 2026
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Reply from Richer Sounds - Manchester

Thank you for your wonderful feedback

Rated 5 out of 5 stars

GreatRicher Sounds Manchester

Great, honest service.

January 31, 2026
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Reply from Richer Sounds - Manchester

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

Fantastic deal

Fantastic deal. Great price on a clearance Arcam CD5 delivered to Sheffield store from Manchester in 2 days. Open box, but brand new product.
Great service.

January 30, 2026
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Reply from Richer Sounds - Manchester

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Placed my order on Friday and the…

Placed my order on Friday and the television was delivered on Saturday. Unfortunately the television failed but customer services have been good in organising a return and a refund

January 30, 2026
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Reply from Richer Sounds - Manchester

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

Outstanding customer service.

The representative took my order, discussed it with me and checked that it was correct for my needs then gave additional advice on setting it up. Brilliant service

January 29, 2026
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Reply from Richer Sounds - Manchester

Thank you for your 5 star review!

Rated 5 out of 5 stars

Helpful, friendly and great value.

I enquired about a clearance item and the store could not have been more helpful. I was given the full story on the item - which was absolutely fine - and the store was happy to hold it for me to check over before paying and collecting - it was also incredibly good value!

January 18, 2026
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Reply from Richer Sounds - Manchester

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Clearance Bargain

Having received details of a clearance sale, I submitted a request half expecting not to hear anymore. However, within a day, I was informed a Blu Ray Player was available at a very reasonable price. Delighted with the service I received from Shiv who was efficient and friendly.

February 5, 2026
Unprompted review
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Reply from Richer Sounds - Manchester

Thank you for your wonderful feedback

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