First class customer service. Paul & Stuart where both excellent in providing really useful product knowledge & nothing was too much trouble. I glided through the pre-ordering process & collection to... See more
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First class customer service. Paul & Stuart where both excellent in providing really useful product knowledge & nothing was too much trouble. I glided through the pre-ordering process & collection to... See more
Company replied
Ordered a TV for bedroom on Thursday and picked it up on Friday from Middlesbrough store. Staff are super friendly and efficient. The TV was good value as usual, we have been buying TVs from Richer So... See more
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I recently bought a Hisense tv from Richer Sounds. Now, encountering an annoying issue with the on screen mute display, I tried to source an answer via the Hisense website. AI intervention, absolute... See more
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I recently bought a turntable from Middlesbrough branch, I wasn't sure which way I wanted to go brand wise etc. After an informative chat with the manager in the shop I went away happy and the system... See more
Company replied
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
63-65 Borough Road, TS1 3AA, Middlesbrough, United Kingdom
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Recently bought an Eversolo Master Edition Gen 2 and was very pleased with the deal I received Shaun was a pleasure to deal with throughout the purchase providing excellent communication and great customer service I would not hesitate to use Richer Sounds again and would highly recommend them to others Great service-thank you

Reply from Richer Sounds - Middlesbrough
The staff at the Middlesbrough branch are always friendly and informative. My purchase today was as usual spot on no better place than Richer to buy and I do not go anywhere else for TV or hi-fi.

Reply from Richer Sounds - Middlesbrough

Reply from Richer Sounds - Middlesbrough
Postage was good, purchased some special edition monitor audio silver 100 7g speakers open box unfortunately no certificate of authenticity in the box,i suppose i should of asked first, fighting for one now from monitor audio direct saying that the price was good and helpful service
Update i raised a ticket with ma to clarify the certificate, they said it was only the green 50th anniversary ones that came with one and they would look into a company called audiohum and famous Google ai as they were both wrong and did apologise and look into it.with open box speakers I did ask what the warranty would be on them but had no answer yet from richer sounds

Reply from Richer Sounds - Middlesbrough

Reply from Richer Sounds - Middlesbrough
Friendly knowledgeable staff. Great that they beat the best price I could find.
Delivery was exceptionally fast, ordered Tues pm, delivered to my door Wed am.

Reply from Richer Sounds - Middlesbrough
Very professional and friendly service
Took time to listen to what I was after and helped grately on points I had not considered.
Would not hesitate to recommend

Reply from Richer Sounds - Middlesbrough
Always helpful and honest opinions, bought 4 tv’s over the years from these guys, never had any issues

Reply from Richer Sounds - Middlesbrough
Great experience, these guys know their stuff and can advise what suits your needs without over selling, unlike the larger electrical retailers
Highly recommended

Reply from Richer Sounds - Middlesbrough

Reply from Richer Sounds - Middlesbrough
I stick with Richer Sounds because I know the people know what they are talking about and always give good advice. On top of that you get excellent service.

Reply from Richer Sounds - Middlesbrough
Ordered MDA tv unit over telephone for click and collect from Middlesbrough branch. Unit was on time as arranged. Staff were very friendly and helpful with loading collection and reduced price by £10.
Unit is perfect. Excellent service 👏

Reply from Richer Sounds - Middlesbrough
Great service, price matched with a major retailers offer and beaten by £5 so for a relatively cheap TV that was great news. The TV was delivered the next day which was a bonus- Thankyou Richer sounds

Reply from Richer Sounds - Middlesbrough

Reply from Richer Sounds - Middlesbrough
From ordering to delivery and set up Richer Sounds were superb. You would never get that sort of service from Curry's. Richer Sounds were cheaper and there was no pressure to buy a sound bar after explaining what we wanted to Paul who advised we didn't really need one.

Reply from Richer Sounds - Middlesbrough
Same as every other time, the service was excellent. Only place to go to in my opinion when you want to buy tvs or hifi equipment and accessories. I have been a customer at Richer Sounds for over 25 yrs. The friendly and knowledgeable staff,the service, great advice and prices create the perfect retail outlet. Deliveries are spot on too. Kept updated on progress and delivered with care to room of choice. Also the new LG oled g5 tv i bought is superb as well.

Reply from Richer Sounds - Middlesbrough
I had a brilliant experience with Stuart and Paul at the end of last year, when I took their advice and went with the Marantz streaming amp. It wasn’t the cheapest option but I’m so pleased I listened to them. It was now time to complete the system with some decent speakers. I always prefer to shop face to face so I once again called the Middlesbrough branch (although over twice the distance from Newcastle you can park outside the shop). Speakers weren’t in stock but they sent a link for payment and goods arrived next day, exactly in the carrier’s 1 hour slot. 20 minutes later my Wharfedale Diamond 220’s were up and running. Well done and 5 stars from me

Reply from Richer Sounds - Middlesbrough

Reply from Richer Sounds - Middlesbrough
Excellent recommendation and service

Reply from Richer Sounds - Middlesbrough
Good service and good price - would definitely buy from again. Item I wanted was out of stock so they offered me a good deal on the next model up. Staff in store were friendly and helpful.

Reply from Richer Sounds - Middlesbrough
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