Have bought my last few tv's from Richer Sounds. Great staff at Middlesbrough . Great customer service and very helpful. Always good on price and the extra warranty that others don't give is very reas... See more
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Customer service. I had queries about speaker brackets seen online. I got through to Paul at Middlesbrough branch who suggested a product and checked they would fit my speakers from eBay. I forgot to... See more
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An issue with the website not processing a discount led me to call to place my order. With the offer honoured, my delivery came within 4 days. Perfect. However the smallest item arrived damaged, no qu... See more
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Purchased over the phone as they wern't available for collection in store in the colour I required. Transaction was very easy & I was kept updated on my order & received it within 48hrs. Great staff... See more
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Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
63-65 Borough Road, TS1 3AA, Middlesbrough, United Kingdom
- 0333 900 0096
4.9
Excellent
2K reviews
Asks customers to review
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Excellent treament and very good advice…
Excellent treament and very good advice on a choice of TV. Item was not a shop stocked item and delivery obtained via pick up from shop. Very happy with price, service and quality of product.
March 7, 2026
Reply from Richer Sounds - Middlesbrough
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Excellent guarantee service
3-year-old television set repaired under guarantee without removal from my home and working again after four days. Couldn't have asked for more
March 7, 2026
Reply from Richer Sounds - Middlesbrough
Thank you for your 5 star review, it’s lovely to read your comments.
Great advice from David at Richer…
Great advice from David at Richer Sounds Middlesbrough before purchasing a new Denon avr and Wharfedale 5.1 surround sound system
Called in on Tuesday afternoon to see the products in store
Emailed David and asked him to order the Amplifier and speakers to collect in store
Great communication from David to let me know that they’d arrived in store
Called in last Saturday morning to collect and pay
No waiting around,just great customer service
Couldn’t be happier with the choices I made,6 year’s warranty a no brainer
Thank you Richer Sounds
March 7, 2026
Reply from Richer Sounds - Middlesbrough
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Really helpful
Really helpful. Very straightforward process and delivered exactly as promised.
March 6, 2026
Reply from Richer Sounds - Middlesbrough
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Reply from Richer Sounds - Middlesbrough
Thank you for your 5 star review!
TV Upgrade
We were served by Paul the store manager. We went looking for a particular tv. Paul was very friendly, patient and helpful, talking us through the options and demonstrating the picture quality etc to us and this helped us to make our final decision and purchase an LG OLED TV. We have bought tvs from Richer Sounds in Middlesbrough for many years now and always find the options and competitive prices and friendly professional staff to be second to none.
March 5, 2026
Reply from Richer Sounds - Middlesbrough
Thanks for your great feedback and for supporting local business.
Pleasing experience
Very Pleased with the service and advice, unfortunately the pedestal stand was too tall so had to change it and this was done efficiently and without hesitation by Stuart, who checked the stock and advised on an appropriate one, which has solved the problem. Please note, the Sony K55XRM2 Vesa 300X300 is not central, the 2 lower threaded hole are approx. 87mm from the base, so that was my problem. But as I stated, this was solved by Stuart. Thank you Stuart and Paul for your advice and help.
March 3, 2026
Reply from Richer Sounds - Middlesbrough
Thank you for your 5 star review!
My experience was a pleasure because I…
My experience was a pleasure because I got enthusiastic none bios assistance.
The staff where helpful without feeling pushy.
The listening room was particularly helpful to help me make my choice.
March 3, 2026
Reply from Richer Sounds - Middlesbrough
Thanks very much for taking the time to leave us such a positive review. We’re really pleased to hear you enjoyed your visit to our Middlesbrough store and that the team were able to offer enthusiastic, no‑pressure advice.
It’s great to know the listening room helped you make the right choice too — that’s exactly what it’s there for. We’ll be sure to pass your kind comments on to the team.
seniorcomplaintsteam@richersounds.com
Tom Griffiths
Head of Customer Experience
Richer Sounds
Reply from Richer Sounds - Middlesbrough
Thank you for your 5 star review!
Poor repair service under warranty
Really shocking service from Richer Sounds! You need to feed this up the chain. You can deliver new tvs, you can deliver empty boxes for the customer to pack, you fail to collect and you fail to deliver loan tvs. 95 year old housebound customer without a tv for possibly weeks. Fortunately he can afford to buy a new tv to watch while the one under guarantee gets repaired. Back to John Lewis in the future!
March 3, 2026
Reply from Richer Sounds - Middlesbrough
Thank you for your feedback, I was very sorry to read of these problems. Whilst we don’t include a loan screen service as part of the free 6 year guarantee that was supplied with the TV, I completely appreciate the impact of a faulty item on someone that is housebound so we should always bend over backwards to help genuine customers in need like this; my apologies if for any reason this proved difficult when arranging things during the time the TV broke down.
I understand my colleague Paddy Hall has since been in touch with you however and arranged a refund for the faulty item, which I trust resolves the matter. Of course if I can be of any help to you whatsoever do get in touch..
seniorcomplaintsteam@richersounds.com
Tom Griffiths
Head of Customer Experience
Richer Sounds
Great service as usual.
Simple to use web site,ordered my TV online to be collected from the Middlesbrough shop i was contacted as soon as it was delivered to the shop,when i went to pick it up the lad in the shop said they had opened it because the box was a little damaged and he wanted to make sure it was OK which was good,that is why like buying my tv's from richer sounds great service Thank-you.
March 2, 2026
Reply from Richer Sounds - Middlesbrough
Thanks for your kind review, we look forward to your next visit.
First class personal service
First class personal service at the Middlesbrough branch. Staff very welcoming and knowledgeable.
February 28, 2026
Reply from Richer Sounds - Middlesbrough
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Exceptional customer service
Shaun went well beyond expectations with regards to customer service. Absolutely amazing experience. If all customer service was like what I experienced with Richer Sounds, life would be so much simpler. Faultless.
February 27, 2026
Reply from Richer Sounds - Middlesbrough
Thank you for your 5 star review!
Reply from Richer Sounds - Middlesbrough
Thank you for your 5 star review, it’s lovely to read your comments.
Good efficient and quick service
February 26, 2026
Reply from Richer Sounds - Middlesbrough
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Reply from Richer Sounds - Middlesbrough
Thanks for your kind review, we look forward to your next visit.
Great service from the team at Richer…
Great service from the team at Richer Sounds Middlesbrough.
Expert advice and great pricing.
February 26, 2026
Reply from Richer Sounds - Middlesbrough
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Oled tv
What a great shop the lads can’t do enough for you nothing is to much trouble, if you need a tv or sound system these are your boys , highly recommend you go and have a chat
December 11, 2025
Reply from Richer Sounds - Middlesbrough
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Excellent service
Excellent service, would definitely recommend anybody to go to the shop and buy any product in the shop the staff are very helpful. And very knowledgeable about what they are selling.
February 22, 2026
Reply from Richer Sounds - Middlesbrough
Thanks for your 5 star review, we look forward to seeing you again next time
Reply from Richer Sounds - Middlesbrough
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
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