I went into Richer in Middlesbrough knowing that I wanted a soundbar to improve my television watching experience. I didn't know which one but I did have certain criteria. Paul listened and came up wi... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
I went into Richer in Middlesbrough knowing that I wanted a soundbar to improve my television watching experience. I didn't know which one but I did have certain criteria. Paul listened and came up wi... See more
Company replied
Im so happy I chose richer sounds. After problems installing WiFi on my new TV Stuart came today with another TV and spent hours figuring out what the problem was...and solved it! service impeccable,... See more
Company replied
I knew exactly what TV i wanted to purchase but was unsure if i could in corporate the TV with my existing media system ie amplifier. Stuart talked me through everything and even after installation th... See more
Company replied
The service I received from David was knowledgeable, helpful and friendly. He took the time to understand what I was looking for, selected several appropriate products and explained a few technical t... See more
Company replied
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
63-65 Borough Road, TS1 3AA, Middlesbrough, United Kingdom
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Love visiting Richer Sounds, staff actually provide customer service, knowledgeable and friendly. I always come always with a great deal too

Reply from Richer Sounds - Middlesbrough
The staff are very knowledgeable and helpful. They are interested in what you have to say and offer good advice. I will continue to use the Middlesbrough shop.

Reply from Richer Sounds - Middlesbrough
The staff are very helpful and patient and give me some good advice. Will let you test the equipment.I had good experience at the Middlesbrough store with Stuwart who help me pick some great speakers and amplifier will highly recommend thanks so much

Reply from Richer Sounds - Middlesbrough
First rate service. Very knowledgeable and a pleasure to buy from. Highly recommend

Reply from Richer Sounds - Middlesbrough
Excellent service and a big shout out to Shaun for been so helpful...Thanks

Reply from Richer Sounds - Middlesbrough
Hi there ,,I went to richer sounds to buy my new blu ray dvd player ,,as usual ,,I got top notch service ,,,they went out of there way to make sure ,I got the service that I wanted ,,,,,if you ever need anything like TVS ,,dvd players or things like that,,,you should go to richer sounds,,,there service can't be bettered

Reply from Richer Sounds - Middlesbrough
Helpful staff with excellent knowledge and customer focused
Relaxed atmosphere and everything was done properly and professionally
I would definitely highly recommend purchasing from them

Reply from Richer Sounds - Middlesbrough
Looked online and found prices for an Arcam CD5 player.Richer sounds not the cheapest but I was aware of there price match/beat policy so followed instructions to contact them. Excellent response within 15 mins with great price.I wanted to keep business on the High street as opposed to online. I got a deal done and picked up player 3 days later .Well done to Shaun.

Reply from Richer Sounds - Middlesbrough
Great product with 6yr warranty and a great price match plus deal. Good advice from staff. Quick delivery.

Reply from Richer Sounds - Middlesbrough
The level of support and expertise is second to none. It’s always good to speak face to face and get all of the questions off the chest.

Reply from Richer Sounds - Middlesbrough
I recently purchased speakers and an amp from Richer Sounds. The service has been excellent, the product knowledge and customer service has been top notch. Special thanks to Tom at head office and also to the Middlesbrough branch.

Reply from Richer Sounds - Middlesbrough
It’s always a pleasure dealing with RicherSounds staff. They don’t give you any sales BS, and offer good advice on what’s system is more appropriate.
I had a demo of 2 different Marantz systems with 2 different speakers. The cheaper system served my needs. Job done!
Another great experience from the team at Richer Sounds Middlesbrough. Gave honest advice, were helpful, and kept me fully informed of my order.
Have always had a fabulous experience when I've shopped at RS in Middlesbrough, this most recent purchase was no different. If I can help it, RS will always be my 1st choice for any AV/Hi-Fi needs.
Very helpful staff that will go out of their way to make sure you get the product that is best for you I wouldn’t go anywhere else

Reply from Richer Sounds - Middlesbrough
Friendly staff with good knowledge of the product and a willingness to help and inform followed up with a good price

Reply from Richer Sounds - Middlesbrough
Very helpful staff, and I could park the car right outside the front entrance of the store.

Reply from Richer Sounds - Middlesbrough
Attentive knowledgeable staff.
Good choice of whatever sound/visual equipment you may be interested in.
Great prices.
Great service.

Reply from Richer Sounds - Middlesbrough
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.