Richer Sounds - Norwich Reviews 

Roger accurately and quickly understood
what we wanted and put together a great system. He didn’t blind us with the science of it all.
We have bought kit from Richer before, had good service and advice, and that’s why we used them again.
Thanks Roger

Ordered a new TV in the Norwich store which was delivered a few days later. Unfortunately it was faulty and Seb at Richer Sounds was so helpful in getting a replacement within 2 days. Fantastic customer service. Thank you Seb and everyone else in the Norwich store.

Made a phone order. Staff member was really helpful in advising on the best equipment and price.

Friendly, efficient, knowledgeable & fairly priced.

The manager of the shop was very knowledgable and helped us with our choice.

Friendly and personable staff that you could tell really loved music and music technology. Communication was very good and they did a great job keeping me up to date on my purchase.

Straightforward honest telephone call, ordering from the store; It was clear they looked after customers in the store while I was on the phone, which is great to hear. Item arrived bang on time

I purchased a Samsung 50" TV before Christmas and it kept losing stored channels ever night or sometimes two or three nights. i contacted Samsung and they were useless.

I contacted Matt at Richer Sounds and we tried a few things but no change. Matt then said that he would drive a new TV down from Norwich to Nr. Ipswich and do an exchange. To be fair this had been going on for over a month but that was mainly due to myself expecting a fix from Samsung.

New TV delivered and worked straight away. Lessons learned - I won't buy Samsung ever again. But the positive I WOULD ONLY NOW BUY FROM MATT AT RICHER SOUNDS - what friendly, customer-centric service and with a smile - customer first and such a rare thing in today's consumer electronics world.

Thanks Matt for your excellent knowledge and customer service. I will be back when i next need electronics.

Really happy with new speakers, ordered via Richer Sounds telesales team (Jon) who were very helpful and delivered great service!!!

Seb was very helpful and listened to what we wanted

Great experience purchasing our new TV from Richer Sounds- Norwich. Seb, along with the team are very knowledgeable and professional. They price match and even beat the price I was being offered via my employer discount scheme (20% off) for the same product.
Our dog Luna also enjoyed her visit ;).
Thanks team.

Friendly knowledgeable staff, matched price, TV is excellent.
Always good service from richer!

I received a great service from very well-informed staff. They all manage to give you very good advice in a very positive way.

Went in to get some advice and got a great deal of advice, ordered a system a a delivery date , the system was delivered a day early , built the system that afternoon and have been enjoying it ever since, become a member before go , easy to do and worth doing. Thanks guys

Absolutely fantastic customer service recently went in to my local store very helpful with a query I had . Not really sure what TV was looking for chatted to a very knowledgeable colleague and he helped us to decide what was a decent TV for us. Still not convinced what we really wanted went to John Lewis the assistant we spoke to there had no knowledge of the difference between led qned oled and other types of TV not really any help or knowledge of what he was selling so went back to richer sounds and purchased from them very helpful and free delivery.great service and prompt delivery thank you Matthew.

I have been a customer since the inception of your company, buying my first equipment from London bridge store back in the day.your store in Norwich is just as excellent

Just proper sales support. Excellent!!

It was great to be able to chat with someone who was interested in what we were looking for and gave us options on costs, quality and performance of stereo equipment. We had a limited budget and the chap we chatted with took the time to do this. Quite a rare thing in some shops these days! Many thanks.