Richer Sounds - Norwich Reviews 

2,044
TrustScore 5 out of 5

4.9

21 St Giles Street, NR2 1JL Norwich, GB


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Rated 5 out of 5 stars

Came in to replace our amplifier (bought from Richer Sounds about 25 years ago!). Great service, as ever. Salesman was very knowledgeable and spent time working out what we really needed. First recomm... See more

Company replied

Rated 5 out of 5 stars

Purchased a pair of Wharfedale speakers efficient knowledgeable staff. Order arrived 2 days later. We were unable to set our system up, Tony from Norwich branch came round was extremely personable wit... See more

Company replied

Rated 5 out of 5 stars

I ordered a TV online for collection in the Norwich store, but after making the payment I realised that there was a better model for not too much more money, that I preferred. The Norwich store (Jon)... See more

Company replied

Rated 5 out of 5 stars

Having tried a JBL sound bar purchased previously from Richer Sounds, I needed something with a little more punch and bass. I was guided towards the Klipsch 100 and I was not disappointed! Fantastic... See more

Company replied


Company details

  1. Hi-fi shop
  2. Electronics Store
  3. TV store

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info

  • 21 St Giles Street, NR2 1JL, Norwich, United Kingdom

  • 0333 900 0046

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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4.9

All reviews

(2,044)

24,963 reviews in the last 12 months

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Rated 5 out of 5 stars

Very helpful staff

Very helpful staff, would recommend the Norwich shop and would purchase from there again

February 12, 2026
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Reply from Richer Sounds - Norwich

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

Knowledgeable, friendly staff with great products.

Friendly, knowledgeable and helpful staff. Very good selection of products at a variety of price points. Pleased with my Project deck, which was delivered the day after ordering, good value and we'll packaged.

February 11, 2026
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Reply from Richer Sounds - Norwich

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

LG TV

Really good service & advise. Will alway use this shop for television

February 14, 2026
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Reply from Richer Sounds - Norwich

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

Great Experience at the Norwich Store

Great service from Matthew in the Norwich Store, great quality products and expert knowledge - very happy with my purchase!

February 14, 2026
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Reply from Richer Sounds - Norwich

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

Top service, great price

Great service from the Norwich store; got exactly what I wanted - Pure CD DAB radio - at a killer price. Got it delivered quickly too. My first choice!

February 13, 2026
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Reply from Richer Sounds - Norwich

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Thanks Matt

Matt was really informative and helpful, both in the shop and at my house.

February 13, 2026
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Reply from Richer Sounds - Norwich

Thanks for your feedback, great to read you were happy with our service.

Rated 4 out of 5 stars

Mission 778x

Purchased Monitor Audio Speakers with Mission 778x and Mission 778 CDT,,very fast delivery next day, helpful and accomodating in store
My only gripe is i cant connect blu ray via optical to amp for audio i just get a buzzing sound,i thought/presumed with all the connections provided this would of been possible to go through amp and speakers
As for sound Awesome and very happy

February 19, 2026
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Reply from Richer Sounds - Norwich

Thanks for the kind feedback and positive words about the store, which I will of course pass on. I'm sorry however that you have been having some technical issues and will ask the branch to follow up and help you resolve these..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Rated 5 out of 5 stars

Second Tv I’ve bought from here.

Second Tv I’ve bought from here.
It was the 6 year guarantee that sold me on the first purchase. You may have consumer rights to fall back on when purchasing elsewhere but who needs that faff!
That first TV had an lcd fault after about 8 years of use so I wanted a new one. After looking around I’d settled on two. Went to richer sounds and the staff were super knowledgable and helped me pick the best of the two. I’m super happy with the new TV and can’t fault the service. Independent trustworthy local business. Highly recommended.

February 13, 2026
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Reply from Richer Sounds - Norwich

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

Great help in store

Great help in store, iam a 70 year old , who used like listening to vinyl when I was young, not understanding the concept of deck speaker and amplifier, the help I got in store was really helpful.

February 9, 2026
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Reply from Richer Sounds - Norwich

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

Extension

Very informative sales person

February 11, 2026
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Reply from Richer Sounds - Norwich

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Very helpful and informative service.

The straightforward ‘no pressure’ advice before recommending and selling me a replacement for my mini hifi system, was not only helpful but very informative. The willingness of the Norwich manager, Tony, to arrange a demonstration was greatly appreciated. The next day delivery of the new equipment not held in the shop, was also very impressive!

February 9, 2026
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Reply from Richer Sounds - Norwich

Thank you for your 5 star review!

Rated 5 out of 5 stars

I wanted a new Freeview TV recorder

I wanted a new Freeview TV recorder. They recommended the Manhattan and I opted for the 1Tb.
Connected and all working well. I like the fact that the standby and working lights are clearly visible on the front of the machine. So far, very pleased with the purchase though I have not tried all of its options yet.

January 29, 2026
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Reply from Richer Sounds - Norwich

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

Good in store advice

Good in store advice, quick efficient delivery and great product.

February 7, 2026
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Reply from Richer Sounds - Norwich

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

Shopped many years with them

Shopped with Richer Sounds for many years. Always get good service and a competitive price. Always go the extra to give a personal service.

February 7, 2026
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Reply from Richer Sounds - Norwich

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

New toy

Great experience with brilliant help from Roger. Knowledgeable guy. Goods arrived super quick . Bought on Saturday,arrived Monday. Very happy with my purchase of Turntable and Active speakers.

February 7, 2026
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Reply from Richer Sounds - Norwich

Thank you for your 5 star review!

Rated 5 out of 5 stars

Instore advice beats hours of browsing …

We went in browsing for a WiFi speaker for the house not intending to make a purchase on the day but we were so impressed with the advice, knowledge and sound of our chosen speaker that we were happy to make our purchase without going away and thinking about it further. You could spend hours browsing online reviews, nothing beats the personal touch from tried and trusted Richer Sounds

February 6, 2026
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Reply from Richer Sounds - Norwich

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

Used their website/deal request form to…

Used their website/deal request form to describe what I wanted and they came back really quickly with good deal offering what I wanted. Equipment delivered within 3 days and installation also quick. Whole experience fantastic. Esp pleased to have a UK manufactured TV! Hadn't realised we made one 😍

February 2, 2026
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Reply from Richer Sounds - Norwich

Thank you for your 5 star review!

Rated 5 out of 5 stars

Best advice in language we understand. …

Roger accurately and quickly understood
what we wanted and put together a great system. He didn’t blind us with the science of it all.
We have bought kit from Richer before, had good service and advice, and that’s why we used them again.
Thanks Roger

February 3, 2026
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Reply from Richer Sounds - Norwich

Thank you for your 5 star review!

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