Richer Sounds - Oxford Reviews 

1,792
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TrustScore 5 out of 5

5.0

1 West Way, Botley Road, OX2 0JB Botley Road, GB

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Rated 5 out of 5 stars

Kaz, the manager was really helpful. Although we couldn't try out the speakers we wanted (and this is our fault for not booking that in) he was able to talk through the best possible options and exp... See more

Company replied

Rated 5 out of 5 stars

The in-store service and advice was great + phone calls were good.Less good was the delivery with two timed deliveries missed and eventually the delivery was made at least 2 hours late. Delivery men w... See more

Company replied

Rated 5 out of 5 stars

You walk in the store, nobody jumps on you. You get greeted in a friendly and polite way. When you are ready, the staff are on hand to offer, help, support and very professional advice. The pricing... See more

Company replied

Rated 5 out of 5 stars

Great service as always. Questions answered quickly and honestly by a "real" knowledgeable human being, very fast tracked delivery (if needed) with one hour delivery window. Excellent value. Easy te... See more

Company replied


Company details

  1. Hi-fi shop
  2. Electronics Store
  3. TV store

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info

  • 1 West Way, Botley Road, OX2 0JB, Botley Road, United Kingdom

  • 0333 900 0052

5.0

Excellent

TrustScore 5 out of 5

2K reviews

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5.0

All reviews

(1,792)

25,051 reviews in the last 12 months

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Rated 5 out of 5 stars

Ordered a pair of earphones bud…

Ordered a pair of earphones bud headphones on line. Had an issue with them as they wouldn't pair with my phone. Called my local branch, Oxford and Kaz the manager couldn't have been more helpful! They had a pair in stock which I was able to go and collect. Paired up perfectly first time!
Thank you Kaz

August 24, 2026
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Reply from Richer Sounds - Oxford

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Excellent Service

I ordered a TV online and as promised the TV was ready to collect from the local store when expected and the staff were helpful and polite.

August 17, 2026
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Reply from Richer Sounds - Oxford

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Kaz and the team are excellent

Kaz and the team are excellent!

Got the best advice and an amazing price, will be using them for all my electronics needs!

August 21, 2026
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Reply from Richer Sounds - Oxford

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. The staff were friendly, knowledgeable and very helpful, answering all my questions and helping me choose the right Denon amplifier. Everything went smoothly, and I’m extremely happy with my purchase. I would definitely recommend this shop!

August 21, 2026
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Reply from Richer Sounds - Oxford

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

I’ve always found the staff…

I’ve always found the staff knowledgable, and extremely helpful with advice and suggestions.

August 19, 2026
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Reply from Richer Sounds - Oxford

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Excellent service as ever

Excellent service as ever from Kaz & Paddy at the Oxford Store

August 18, 2026
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Reply from Richer Sounds - Oxford

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

Straight forward ordering process

Straight forward ordering process, informative website. My second purchase of smart tv from Richer sounds. Tv delivered within 36 hours of purchase. Very happy with price and delivery.

August 14, 2026
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Reply from Richer Sounds - Oxford

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Very helpful and knowledgeable staff

Very helpful and knowledgeable staff, both at the Leeds and Oxford branches.
Best Customer service I’ve experienced for ages.

August 15, 2026
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Reply from Richer Sounds - Oxford

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Great advice

Great advice. Everything went smoothly with no fuss. The equipment is great quality and at a very good price. I’m very pleased.

August 15, 2026
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Reply from Richer Sounds - Oxford

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

Great experience from start to finish

Great experience from start to finish. Constant communication throughout to get the correct tv for the space needed. Nothing was too much trouble.

August 15, 2026
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Reply from Richer Sounds - Oxford

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Matt at the Oxford branch was great in…

Matt at the Oxford branch was great in tracking down a monitor for me that was out of stock and kept me really well informed on the status. Super helpful and great service!

August 13, 2026
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Reply from Richer Sounds - Oxford

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

Although mine was a relatively small…

Although mine was a relatively small order I made a couple of phone calls to head office and your Oxford store to clarify a few things and was very impressed by the helpful attitude and expertise of the staff. The final cost was very competitive.
I will not hesitate in recommending Richer Sounds to all and sundry 🤩😂🤩

August 12, 2026
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Reply from Richer Sounds - Oxford

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

Upgrading my turntable

Upgrading my turntable. Staff are friendly and very knowledgeable and appear dedicated to ensuring that you select the solution that is best for you. There is no hard sell and they do not try and press unwanted extras or “insurance”. Whilst it is a drive to get to
The store, I would always use Richer Sounds for hifi and tv purchases and support.

August 11, 2026
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Reply from Richer Sounds - Oxford

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

Friendly, knowledgeable with an impressive after service if required

The staff are always friendly and knowledgeable and give good advice based on what you tell them that you are looking for. I also recently had to get a tv looked at using their 6 year guarantee and it was an impressively efficient service.

August 11, 2026
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Reply from Richer Sounds - Oxford

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

Friendly setvice

August 11, 2026
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Reply from Richer Sounds - Oxford

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

Wonderful from start to finish

Wonderful from start to finish! Great and friendly salesperson on the line, to a knowledgeable and patient installer. 5 year warranty is amazing too. Will visit again.

July 31, 2026
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Reply from Richer Sounds - Oxford

Thank you for your wonderful feedback

Rated 5 out of 5 stars

Great service as always

Great service as always. Questions answered quickly and honestly by a "real" knowledgeable human being, very fast tracked delivery (if needed) with one hour delivery window. Excellent value. Easy telephone access to speak directly to a sales person. If only all companies could be like this - forget AI, Richer Sounds is definitely "A One".

August 7, 2026
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Reply from Richer Sounds - Oxford

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Made the initial inquiry over the phone…

Made the initial inquiry over the phone so helpful and pleasant we could fo done the order over the phone but I really want to go and see sales person in Oxford. I went down there and it really warm greeting , went through everything I was buying the pros and cons and everything and explain what is going on with my purchase couldn’t be more helpful and there’s a real privilege to deal with which sounds

August 8, 2026
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Reply from Richer Sounds - Oxford

Thanks for your kind review, we look forward to your next visit.

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