I have been going to Richer Sounds for so many years, bought everything from headphones to AV receivers and always fantastic staff Always very helpful doesn't matter what question it is they always... See more
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I was not sure what cartridge to buy to fit our Denon turntable. Jay took time to explain what was available and how they would sound. On his advice I purchased 2 Ortofon Blue ( one was a gift). We ar... See more
Company replied
We walked into the store at 1515 on a Sunday as we needed a TV that we could take home that day. We had a few models in mind and Ying checked the availability very quickly. I then mentioned I was lo... See more
Company replied
Found a new LG QNED cheaper elsewhere but prefer to shop at Richer Sounds. Jamie at RS Plymouth agreed to beat the price by £10, but couldn’t get the deal from the other company loading on the PC, so... See more
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Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
87-89 Exeter Street, PL4 0AH, Plymouth, United Kingdom
- 0333 900 0047
4.9
Excellent
2K reviews
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Exceptional service
October 8, 2026
Reply from Richer Sounds - Plymouth
Thanks for your feedback, great to read you were happy with our service.
Very good service and understanding of…
Very good service and understanding of our needs.Very helpful staff.
October 6, 2026
Reply from Richer Sounds - Plymouth
Thanks for your kind review, we look forward to your next visit.
Firstly the phone conversation before…
Firstly the phone conversation before visiting the store was 1st class.
The service we then received in store was excellent all the staff very polite & extremely knowledgeable
October 6, 2026
Reply from Richer Sounds - Plymouth
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Excellent service from knowledgable…
Excellent service from knowledgable staff, a great price and excellent delivery and included a six year warranty.
October 5, 2026
Reply from Richer Sounds - Plymouth
Thanks for your 5 star review, we look forward to seeing you again next time
Great service late on a Sunday afternoon!
We walked into the store at 1515 on a Sunday as we needed a TV that we could take home that day. We had a few models in mind and Ying checked the availability very quickly. I then mentioned I was looking for a Hifi with a CD player and a turntable and asked if it was too late in the day to get this aswell. Ying said 'no problem' and we ended up getting that at the same time, all really easy as he answered all of our questions and looked after us very well.
October 4, 2026
Reply from Richer Sounds - Plymouth
Thank you for your 5 star review, it’s lovely to read your comments.
You can't go wrong
I have been going to Richer Sounds for so many years, bought everything from headphones to AV receivers and always fantastic staff
Always very helpful doesn't matter what question it is they always to help
You can't go anywhere else to get that support
October 4, 2026
Reply from Richer Sounds - Plymouth
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Super service via phone conversations…
Super service via phone conversations from Jamie and Jay. Ordered a television and delivered in quick time.
October 4, 2026
Reply from Richer Sounds - Plymouth
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
The two members of staff that dealt…
The two members of staff that dealt with my order were extremely professional and helpful.
The buds that I ordered were of great quality at a great price 5* all around
October 2, 2026
Reply from Richer Sounds - Plymouth
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
JBL Soundbar
Very helpful staff, great advice to purchase our JBL Soundbar, thank you very much Richer Sounds Plymouth 😀
October 1, 2026
Reply from Richer Sounds - Plymouth
Thanks for your 5 star review, we look forward to seeing you again next time
Great advice
I was not sure what cartridge to buy to fit our Denon turntable. Jay took time to explain what was available and how they would sound. On his advice I purchased 2 Ortofon Blue ( one was a gift). We are very happy as they made a tremendous improvement to our listening experience. Excellent advice. Thank you Jay.
September 29, 2026
Reply from Richer Sounds - Plymouth
Thanks for your great feedback and for supporting local business.
Acknowledged my e mails in a very…
Acknowledged my e mails in a very prompt manner.
September 29, 2026
Reply from Richer Sounds - Plymouth
Thanks for your feedback, great to read you were happy with our service.
Great products, great service.
It is a very easy website to navigate with competitive pricing. I was kept updated of the progress of my order & received a phone call when it was available for collection. There was a warm & friendly atmosphere in the Plymouth shop. I would definitely recommend Richer Sounds.
September 28, 2026
Reply from Richer Sounds - Plymouth
Thanks for your kind review, we look forward to your next visit.
Great Service once again
Always very knowledgable and helpful and item I ordered was sent very swiftly.
September 14, 2026
Reply from Richer Sounds - Plymouth
Thanks for your kind review, we look forward to your next visit.
Ordered item online- arrived earlier…
Ordered item online- arrived earlier than forecast- great service.
September 27, 2026
Reply from Richer Sounds - Plymouth
Thanks for your 5 star review, we look forward to seeing you again next time
Our TV was delivered on time
Our TV was delivered on time. It has a good picture and sound. Jamie at Richer Sounds advised how to assemble the stand keeping the screen safe so there were no worries. If you get confused with the connections Richer Sounds tell you how by email or phone so it is all easy.
September 26, 2026
Reply from Richer Sounds - Plymouth
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Didn't go as well as it should have
Didn't go as well as it should have.
Firstly, i like Richer Sounds. I like their ethos. I've used them for years. Bought a clearance amp. Delivery was quick. Amp was dead on arrival. Had been physically checked but not checked to see if it worked. Arranging collection took a further four days. Multiple days waiting at home only for the replacement to be deliberately delayed because collection hadn't yet been arranged. Ultimately it all got sorted and the replacement was fine. But this shouldn't have happened in the first place.
September 18, 2026
Reply from Richer Sounds - Plymouth
Thank you for your feedback and for taking the time to leave us a review.
We were very sorry to read of the issues you experienced with your recent purchase, and that the replacement didn’t go as smoothly as it should have. Any customer with a faulty item should of course be prioritised, so it’s disappointing that the resolution took too long; rest assured we’ll review what happened so that lessons can be learnt from what went wrong and the process improved.
Apologies again,
The Customer Experience team
Reply from Richer Sounds - Plymouth
Thanks for your feedback, great to read you were happy with our service.
LG 55" TV 📺
Great price and the 6 year guarantee is amazing. Free delivery and on time, what more can you ask for.
Thanks guys 👍👍👍
September 22, 2026
Reply from Richer Sounds - Plymouth
Thanks for your great feedback and for supporting local business.
Reply from Richer Sounds - Plymouth
Thanks for your 5 star review, we look forward to seeing you again next time
Excellent Experience
Engaging and helpful staff.
Fast efficient delivery.
Quality product at a great price.
September 19, 2026
Reply from Richer Sounds - Plymouth
Thanks for your feedback, great to read you were happy with our service.
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