Richer Sounds - Plymouth Reviews 

2,271
TrustScore 5 out of 5

5.0

87-89 Exeter Street, PL4 0AH Plymouth, GB


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Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ Fantastic service at the Plymouth Exeter Road branch!I recently visited the branch to purchase some interconnection cables and was served by Yang. He mentioned he was new to the sales team, but... See more

Company replied

Rated 5 out of 5 stars

Very helpful assistant in the shop, delivery arrived on time and received a phone call to advise us that it had arrived in the shop. Excellent price given with the additional VIP voucher. Would defin... See more

Company replied

Rated 5 out of 5 stars

I needed a new 10m, HDMI cable and like trying to pick a toothpaste of a supermarket shelf found it a bit confusing! One 'phone call later and I was very satisfied that I had ordered the right one,... See more

Company replied

Rated 5 out of 5 stars

I’ve dealt with Richer Sounds for many years and they have always been helpful in sorting us out the best options for us. There always competitive and knowledgeable about the product and make you f... See more

Company replied


Company details

  1. Hi-fi shop
  2. Electronics Store
  3. TV store

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info

  • 87-89 Exeter Street, PL4 0AH, Plymouth, United Kingdom

  • 0333 900 0047

5.0

Excellent

TrustScore 5 out of 5

2K reviews

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5.0

All reviews

(2,271)

24,628 reviews in the last 12 months

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Rated 3 out of 5 stars

90% good

The whole buying process was the usual high standard that i have experienced with Richer Sounds. My issue is that i cant get the item to work as i'd hoped. I am trying to source other bits of kit to allow the item to oparate.

June 8, 2026
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Reply from Richer Sounds - Plymouth

Thanks for leaving us a review, whilst I'm really pleased the store experience was to our usual high standards I'm sorry that you're having problems with the new purchase of course.

I will arrange for our customer service team to get in touch and help resolve this, if I can be of any more help in the meantime do get in touch..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Rated 5 out of 5 stars

Great customer service

Your customer service has always been great.
The staff are quite knowledgable and always helpful.
Ive been buying TV, stereos, speakers, sound bars, subs, etc from you for over 3 decades now and long may it continue.
Your pricing is always good and so is your delivary service.

June 3, 2026
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Reply from Richer Sounds - Plymouth

Thank you for your wonderful feedback

Rated 5 out of 5 stars

Second LG tv from Richer Sounds

Second LG tv from Richer Sounds, great knowlegeable service, pleasure from start to receipt

June 3, 2026
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Reply from Richer Sounds - Plymouth

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Richer Sounds raise the bar…

Yet again Richer Sounds raise the bar in retail standards. Exceptional customer service, value, advice, delivery.
Faultless in every respect.
Can't wait to need something they sell again - it's a joy to shop there, at the shop or online, I will never be persuaded to buy anything I can buy from them from one of the faceless retail giants
*SUPPORT YOUR LOCAL RICHER SOUNDS!*

June 1, 2026
Unprompted review
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Reply from Richer Sounds - Plymouth

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

Great Business

I have always found the staff helpful, friendly and seriously experienced to deal with your purchase, they are non-pressurising allowing you to browse at your leisure to come to a purchase decision of your own accord. I always head to richer sounds if in need of anything because I love Richer Sounds because the price is often cheaper than elsewhere.

May 25, 2026
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Reply from Richer Sounds - Plymouth

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

Excellent service

Price was competitive, communication regarding my order was excellent. Staff were polite, friendly and knowledgeable.

May 21, 2026
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Reply from Richer Sounds - Plymouth

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Really pleased with both product and service.

I had previously bought a refurbished receiver that didn’t work and caused me a lot of problems. The receiver from R/S did exactly what I was promised, delivering 7.1 Dolby and supporting other devices. When I had questions, they were answered punctually and in a manner that I understood. I couldn’t be more pleased.

May 18, 2026
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Reply from Richer Sounds - Plymouth

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Easy company to deal with

Purchased a turntable in the clearance sale. Got a good deal for a nice turntable. Turntable came within two days and was easy to set up and start playing my vinyl. Dealt with Josh who was quick to answer my queries and made the purchasing process very easy

May 18, 2026
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Reply from Richer Sounds - Plymouth

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Doing everything right

Doing everything right. Very happy with attention, service and excellent fitting of tv the same day as purchased. Very happy customer.

May 18, 2026
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Reply from Richer Sounds - Plymouth

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

I have used Richer Sounds for over 40…

I have used Richer Sounds for over 40 years, I have visited our Plymouth branch also made purchases on line, and never had anything to complain about.
Thanks to Richer Sounds I successfully upgraded my entertainment systems over the years with the upmost care and consideration a company could give.
I still remember my first visit buying a sound system for my first house, a sat in a room within the shop of our Plymouth branch and felt like royalty trying different systems to suit my needs.
And nothing has changed.
Thank you Richer Sounds for everything,.
I wish you all the best.
Kindest regards Chris CSF

May 14, 2026
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Reply from Richer Sounds - Plymouth

Thank you for your 5 star review!

Rated 5 out of 5 stars

Excellent service

Excellent service. Jamie was very informative,polite and very helpful

April 24, 2026
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Reply from Richer Sounds - Plymouth

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Very good experience

Very good experience, left to browse and then great help when required.
Would definitely purchase again from this store.

May 8, 2026
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Reply from Richer Sounds - Plymouth

Thank you for your wonderful feedback

Rated 5 out of 5 stars

Jamie from the Plymouth store was…

Jamie from the Plymouth store was extremely helpful and managed to pair me with a fantastic record player. I greatly appreciate the help.

May 7, 2026
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Reply from Richer Sounds - Plymouth

Thanks for your feedback, great to read you were happy with our service.

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