We had a fairly good idea of what we wanted when we visited Richer Sounds about an upgrade to our tv. It was great to actually visit the store and discuss our options with a knowledgeable person fo... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
We had a fairly good idea of what we wanted when we visited Richer Sounds about an upgrade to our tv. It was great to actually visit the store and discuss our options with a knowledgeable person fo... See more
Company replied
It was very easy to order instore Preston. And I brought my tv that had a software problem and they mended it in shop also I wasn’t without tv they sent my new 65 inch lg the next day and it arrived... See more
Company replied
Called into Preston at Xmas for advice on a video projector. Explained I wouldn't be buying for 6 months but still got a great deal of personal advice. Emailed recently to see if there was a newer or... See more
Company replied
A big thank you for all your patience & help. After two abortive attempts at trying to connect Bluetooth speakers to my Pro-Ject E1 BT turntable finally found speakers which connected easily. These... See more
Company replied
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
10 Church Street, PR1 3BQ, Preston, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Shop staff very responsive and helpful. Very competitive product price and rapid (next day) delivery.

Reply from Richer Sounds - Preston
Easy communication via phone call. Answered any my questions with knowledge and confidence. Very swift and prompt delivery service. Definitely recommended.

Reply from Richer Sounds - Preston
Easily available by phone. Price matched. Quick delivery. No problems. Yet another purchase for the umpteenth time.

Reply from Richer Sounds - Preston

Reply from Richer Sounds - Preston
Brilliant place to shop HI-FI and TV, very knowledgeable and friendly staff ensure that your purchase is tailored to you.

Reply from Richer Sounds - Preston
My purchase was made over the phone for a replacement for my PVR which had given up the ghost. I made in all two phonecalls - the first gave me advice on which models to consider and the second was the purchase. The advice was given with no selling pitch which I appreciated. The purchase was handled efficiently and delivery was very quick. I installed this myself after phoning for advice on a particular connection point freely given. I was very impressed with the service given.

Reply from Richer Sounds - Preston
Felt great to be kept up-to-date on receiving my product (Hisense 43" TV). When I rang up with a query the gentleman on the phone was very polite and helpful, although it would have been better if your number was freephone. (As a pensioner, having to ring you is very expensive for me). However, it will be good to be able to contact the company via email, in the future, for repairs etc. Delivery of the TV was very good and the man was very helpful by placing it inside the open door, (rather than just handing it over). Thank you

Reply from Richer Sounds - Preston
I recently purchased a TV from Richer Sounds and dealt with Howie.
The whole process was handled efficiently from start to finish. After providing my details, an account was set up quickly and a payment link was sent through without any hassle. Everything worked first time, which isn’t always the case these days.
Delivery was arranged straight away for the following monday. I received confirmation and was provided tracking information on the day.
What stood out was the straightforward approach. no pressure selling, no unnecessary back and forth, just clear communication and getting the job done and helping when I got the wrong model number of the telly I was interested in
Overall, a very smooth experience and I’d be happy to recommend and use them again.

Reply from Richer Sounds - Preston
The Preston branch, from where I received the music system were very knowledgeable about my issue and product. They sussed out the problem and knew that it would have to be returned to the main repair place.

Reply from Richer Sounds - Preston
I always use Preston RS when buying a new TV, the staff in Preston are well knowledgeable on all that is TV and what are the best options. decent price as well.

Reply from Richer Sounds - Preston
Price quality and service was excellent but what's with the e-mails ' Dear Jemmett ' ???? !!! Is a child typing it ?

Reply from Richer Sounds - Preston
Great service and help as always- Great people too and competitive prices. What’s not to like

Reply from Richer Sounds - Preston
I contacted Richer Sounds to see if they would price match a TV I found elsewhere. Not only did they honor the lower price, but they actually gave me a further discount and a much longer warranty than the competitor! The process was incredibly easy; I just filled out a form on their website, and they emailed me shortly after to finalize the deal. I’m over the moon with the service and the value. Don’t shop anywhere else before checking with these guys first.

Reply from Richer Sounds - Preston
The staff at Preston Richer Sounds are extremely helpful and knowledgable.

Reply from Richer Sounds - Preston
Having trouble with my hi fi system that I couldn’t resolve Howie branch manager at Preston came over and sorted out also making improve ments to it this is the reason I only shop at Richer sounds for anything hi fi always so on the ball and helpful

Reply from Richer Sounds - Preston
Immensely helpful suggestions for a replacement for my cd player, even giving a contact who might be able to repair the old machine.This was not possible so I purchased a Cyrus 40 which I am running in. Thanks to the staff for getting my music back!! And at a good price.

Reply from Richer Sounds - Preston
Friendly knowledgeable staff, with no pressure selling. Happy to demonstrate various systems. Relaxed experience. Even changed my order for me when I changed my mind on speaker colour the next day

Reply from Richer Sounds - Preston
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.