I was served by Luke in Telesales who was patient & helpful. I've been a Richer customer since 1989 & NEVER had a problem - always pleasant to browse & purchase. Despite opting for free postage... See more
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See what reviewers are saying
The team at the Reading branch of Richer Sounds have been incredible! They've offered invaluable advice and a level of support I simply wasn't expecting. I went in with a pretty good idea of what... See more
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Richer Sounds helped me out of a tight spot. The Hisense STP I bought developed a fault (dead pixel). As it was still under warranty, Hisense were responsible for fixing it. The day before the courie... See more
Company replied
My husband Bought a fantastic sounding soundbar but found it too complicated, setting up to work withmusic streaming services by wi fi instead of the normal Bluetooth. Spoke to the manager and st... See more
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Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
114 Oxford Road, RG1 7NE, Reading, United Kingdom
- 0333 900 0044
4.9
Excellent
2K reviews
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The friendly and honest approach to the…
The friendly and honest approach to the whole experience. Steve was as enthusiastic and interested in our comparison pf the projectors as I was. He was also very knowledgeable about the subject
December 15, 2025
Reply from Richer Sounds - Reading
Thanks for your feedback, great to read you were happy with our service.
Really helpful and knowledgeable staff…
Really helpful and knowledgeable staff and very competitive prices.
December 19, 2025
Reply from Richer Sounds - Reading
Thanks for your great feedback and for supporting local business.
Reply from Richer Sounds - Reading
Thank you for your 5 star review, it’s lovely to read your comments.
Superb service!
Superb service!
Ordered a dvd player at approx 13.00 on a Sunday afternoon, to be delivered to the store, hopefully by Tues pm.
Phone call from the shop 09.05 Monday morning, delivered, ready for collection.
Very happy
December 21, 2025
Reply from Richer Sounds - Reading
Thanks for your 5 star review, we look forward to seeing you again next time
Great Customer Service
Great, informative customer service, gave good advice and not overbearing. Bought a nice TV
December 13, 2025
Reply from Richer Sounds - Reading
Thank you for your 5 star review, it’s lovely to read your comments.
Easy order online
Easy order online, great range and prices, delivered on time, perfect packaging. Product as expected.
December 13, 2025
Reply from Richer Sounds - Reading
Thanks for your feedback, great to read you were happy with our service.
Great staff knowledge with the queries…
Great staff knowledge with the queries i had, will return and buy
November 18, 2025
Reply from Richer Sounds - Reading
Thanks for your feedback, great to read you were happy with our service.
Friendly staff that were eager to help.
November 29, 2025
Reply from Richer Sounds - Reading
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Steve and the team helped me
Steve and the team helped me with a repair in a most professional manner.
December 9, 2025
Reply from Richer Sounds - Reading
Thank you for your 5 star review!
Friendly and helpful service when…
Friendly and helpful service when buying Optoma projectors from them.
Quick delivery.
Very pleased!
December 8, 2025
Excellent service and advice
December 8, 2025
Reply from Richer Sounds - Reading
Thanks for your kind review, we look forward to your next visit.
Unbelievable knowledge and great…
Unbelievable knowledge and great customer service makes this the place to go for HiFi and TV. Can’t thank them enough for making my purchases so enjoyable and beating prices from elsewhere.
December 5, 2025
Reply from Richer Sounds - Reading
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
A really friendly and helpful staff…
A really friendly and helpful staff member went above what you usually expect.
December 1, 2025
Even with my grumpy old man hat on
Even with my grumpy old man hat on, I wouldn't be able to find fault with Richer Sounds. Be it their prices, customer service, product knowledge or range of products offered - they're the best and with that level of 'customer first' service being so rare these days I'll keep going back time after time after time. Thank you
November 28, 2025
Sensible advice- understood my budget…
Sensible advice- understood my budget and didn’t try and upsell beyond it. Very happy with the TV - my first LG.
November 29, 2025
Reply from Richer Sounds - Reading
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Service from Richer Sounds was superb…
Service from Richer Sounds was superb from the moment I walked in the door .
Toby who installed the tv was excellent. He didn’t rush me and explained how it worked.
Even answered me when i texted about something i didn’t know. Also came back when my new tv cabinet arrived and put tv on it and reconnected it.
September 1, 2025
Reply from Richer Sounds - Reading
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Very knowledgeable and helpful.
Excellent Service.
I was very pleased with the service received from Richer Sounds, Reading.
We now have a new Sonos sound bar. A great improvement on the previous version.
Thanks again.
November 27, 2025
Excellent customer service as always
Amplifier delivered next day,had a problem with the setup but Matthew talked me through it and resolved it very promptly. Full marks 👌 😋
November 27, 2025
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