Richer Sounds - Reading Reviews 

1,783
TrustScore 5 out of 5

4.9

114 Oxford Road, RG1 7NE Reading, GB


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Rated 5 out of 5 stars

My LG OLED was showing screen burn after 4 years. Richer customer support was excellent despite my fit of anger at the situation. They recommended not going on the OLED route again but as LG now offer... See more

Company replied

Rated 5 out of 5 stars

On entering the shop, I was instantly greeted by friendly staff, they were knowledgeable and helpful. They offered products to suit my needs. The unit I purchased is excellent. Perfect for my system.... See more

Company replied

Rated 5 out of 5 stars

I was served by Luke in Telesales who was patient & helpful. I've been a Richer customer since 1989 & NEVER had a problem - always pleasant to browse & purchase. Despite opting for free postage... See more

Company replied

Rated 5 out of 5 stars

Very good as usual. Not sure who courier was used but the driver threw all of the packets/boxes around the van when trying to dig out the speakers. Did not seem to be bothered when I asked if he was n... See more


Company details

  1. Hi-fi shop
  2. Electronics Store
  3. TV store

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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4.9

All reviews

(1,783)

24,564 reviews in the last 12 months

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Rated 5 out of 5 stars

Got a great discount and very friendly…

Got a great discount and very friendly service in store. It was easy to arrange delivery and the delivery happened exactly when it was promised and there were no issues

January 14, 2026
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Reply from Richer Sounds - Reading

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Customer Service is Brilliant

Customer Service is Brilliant, I unfortunately recieved a faulty set of JBL headphones, Took them back into the Reading branch on a Sunday at 1 pm and recieved new headphones delivered to my door next day at 5pm, Unbelievable service and delivery time.
Big thank you from me.

January 18, 2026
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Reply from Richer Sounds - Reading

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Prompt delivery

Prompt delivery, a whole week sooner than expected.
Helpful telephone discussion before ordering by phone.

January 13, 2026
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Reply from Richer Sounds - Reading

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Richer Sounds offer the best quality

Richer Sounds offer the best quality, the best prices, the best value for money and the best customer service. Oh, I forgot, also the best guarantees.
Replaced my sound system at Richer Sounds.
15 months later replaced my tv at Richer Sounds.
All I can say is I am glad I did - for quality and value for money. Overall great experience.

January 13, 2026
Rated 5 out of 5 stars

Richer Sounds are excellent

Richer Sounds are excellent. We have bought from them before and last week purchased a new tv and a deck and speakers for our aging vinyl collection. For both items we received very good and friendly advice from Dan at Richer’s Reading store. The equipment reasonably priced and comes with an excellent 6-year guarantee. TV has already been expertly installed; we have not set up the turntable yet as we are waiting for the delivery of some furniture. However the deck and speakers were well-demonstrated in the store so we have no worries so far

January 6, 2026
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Reply from Richer Sounds - Reading

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

Great expertise

Great advice, and easy and free delivery

January 7, 2026
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Reply from Richer Sounds - Reading

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

Good price and excellent in store advice

I’d done a lot of research but still could decide between 2 specific and nearly identical models. Visited the store because the price was good. The shop clarified the one specific difference, helped me make the decision and gave me the VIP discount.

December 27, 2025
Rated 5 out of 5 stars

Very good service

Very good service. Amp arrived next working day

January 2, 2026
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Reply from Richer Sounds - Reading

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

Very helpful staff.

My recent visit to the Reading Store was perfect and thankyou to James who help me with my Duel turntable. He was very attentive and polite, understanding my requirements.

December 22, 2025
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Reply from Richer Sounds - Reading

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Went into the shop looking for a new…

Went into the shop looking for a new surround sound system. The team were very polite and new what I needed and advised me of the best deals available.
I would highly recommend this company.

January 3, 2026
Unprompted review
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Reply from Richer Sounds - Reading

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

Expert advice

Just expert advice, great friendly service & reasonably priced with EXTRA WARRANTY. No fuss. Join as a VIP & get extra savings. Would NOT go anywhere else.

December 28, 2025
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Reply from Richer Sounds - Reading

Thank you for your wonderful feedback

Rated 5 out of 5 stars

Top people, top service, great choice

Any time I visit Richer Sounds, I have a great experience. Friendly, helpful and **knowledgeable** staff (are you listening John Lewis?), good range of products and great prices. Er....what more would you like?

December 27, 2025
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Reply from Richer Sounds - Reading

Thank you for your 5 star review!

Rated 5 out of 5 stars

Friendly

Friendly, prompt and knowledgeable service. Ordered Sonos Sub over phone and it arrived the next day. Fantastic service.

December 30, 2025
Richer Sounds - Reading logo

Reply from Richer Sounds - Reading

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Why go anywhere else?

I’ve made several purchases from Richer Sounds in Reading and to be honest, I don’t bother looking anywhere else now. The staff, from the manager down and extremely knowledgeable, very helpful and friendly. When I leave the store I know I’m leaving with a quality product that is right for me and within my budget.

December 27, 2025

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