My LG OLED was showing screen burn after 4 years. Richer customer support was excellent despite my fit of anger at the situation. They recommended not going on the OLED route again but as LG now offer... See more
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My LG OLED was showing screen burn after 4 years. Richer customer support was excellent despite my fit of anger at the situation. They recommended not going on the OLED route again but as LG now offer... See more
Company replied
On entering the shop, I was instantly greeted by friendly staff, they were knowledgeable and helpful. They offered products to suit my needs. The unit I purchased is excellent. Perfect for my system.... See more
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I was served by Luke in Telesales who was patient & helpful. I've been a Richer customer since 1989 & NEVER had a problem - always pleasant to browse & purchase. Despite opting for free postage... See more
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Very good as usual. Not sure who courier was used but the driver threw all of the packets/boxes around the van when trying to dig out the speakers. Did not seem to be bothered when I asked if he was n... See more
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
114 Oxford Road, RG1 7NE, Reading, United Kingdom
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Very good service brilliant delivery very pleased with my new tv

Reply from Richer Sounds - Reading
Got a great discount and very friendly service in store. It was easy to arrange delivery and the delivery happened exactly when it was promised and there were no issues

Reply from Richer Sounds - Reading
Customer Service is Brilliant, I unfortunately recieved a faulty set of JBL headphones, Took them back into the Reading branch on a Sunday at 1 pm and recieved new headphones delivered to my door next day at 5pm, Unbelievable service and delivery time.
Big thank you from me.

Reply from Richer Sounds - Reading
Prompt delivery, a whole week sooner than expected.
Helpful telephone discussion before ordering by phone.

Reply from Richer Sounds - Reading
Richer Sounds offer the best quality, the best prices, the best value for money and the best customer service. Oh, I forgot, also the best guarantees.
Replaced my sound system at Richer Sounds.
15 months later replaced my tv at Richer Sounds.
All I can say is I am glad I did - for quality and value for money. Overall great experience.
Richer Sounds are excellent. We have bought from them before and last week purchased a new tv and a deck and speakers for our aging vinyl collection. For both items we received very good and friendly advice from Dan at Richer’s Reading store. The equipment reasonably priced and comes with an excellent 6-year guarantee. TV has already been expertly installed; we have not set up the turntable yet as we are waiting for the delivery of some furniture. However the deck and speakers were well-demonstrated in the store so we have no worries so far

Reply from Richer Sounds - Reading

Reply from Richer Sounds - Reading
Brilliant service and brilliant television and brilliant price

Reply from Richer Sounds - Reading
I’d done a lot of research but still could decide between 2 specific and nearly identical models. Visited the store because the price was good. The shop clarified the one specific difference, helped me make the decision and gave me the VIP discount.

Reply from Richer Sounds - Reading
My recent visit to the Reading Store was perfect and thankyou to James who help me with my Duel turntable. He was very attentive and polite, understanding my requirements.

Reply from Richer Sounds - Reading
Went into the shop looking for a new surround sound system. The team were very polite and new what I needed and advised me of the best deals available.
I would highly recommend this company.

Reply from Richer Sounds - Reading
Just expert advice, great friendly service & reasonably priced with EXTRA WARRANTY. No fuss. Join as a VIP & get extra savings. Would NOT go anywhere else.

Reply from Richer Sounds - Reading
Any time I visit Richer Sounds, I have a great experience. Friendly, helpful and **knowledgeable** staff (are you listening John Lewis?), good range of products and great prices. Er....what more would you like?

Reply from Richer Sounds - Reading
Friendly, prompt and knowledgeable service. Ordered Sonos Sub over phone and it arrived the next day. Fantastic service.

Reply from Richer Sounds - Reading
Went above and beyond to price match. Would always much rather purchase here than currys
I’ve made several purchases from Richer Sounds in Reading and to be honest, I don’t bother looking anywhere else now. The staff, from the manager down and extremely knowledgeable, very helpful and friendly. When I leave the store I know I’m leaving with a quality product that is right for me and within my budget.
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