i visited a RS shop recently to listen to bookshelf speakers and came away dreaming of a floor standing model made by Dali. It was important to see and listen to various speakers to get a better sense... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
All went well , no problems , staff friendly. I purchased a sound system for my Son- In- Law. Easy to set up and all performing well. I recommend Marantz/Denon for quality systems . The whardale Ev... See more
Company replied
I have used Richer Sounds Reading on a number of occations and have always had a great experience. 18 months ago I had the itch to upgrade my 40 year old speakers so arranged a Demo with James who was... See more
Company replied
Regular shopper at RS over the years. Called in to discuss what I wanted as I couldn't get to a store, chatted about part-ex on old audio and got helpful advice that suggested in my case I'd be better... See more
Company replied
Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
114 Oxford Road, RG1 7NE, Reading, United Kingdom
- 0333 900 0044
4.9
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Really helpful and knowledgeable staff…
Really helpful and knowledgeable staff and very competitive prices.
December 19, 2025
Reply from Richer Sounds - Reading
Thanks for your great feedback and for supporting local business.
Reply from Richer Sounds - Reading
Thank you for your 5 star review, it’s lovely to read your comments.
Superb service!
Superb service!
Ordered a dvd player at approx 13.00 on a Sunday afternoon, to be delivered to the store, hopefully by Tues pm.
Phone call from the shop 09.05 Monday morning, delivered, ready for collection.
Very happy
December 21, 2025
Reply from Richer Sounds - Reading
Thanks for your 5 star review, we look forward to seeing you again next time
Great Customer Service
Great, informative customer service, gave good advice and not overbearing. Bought a nice TV
December 13, 2025
Reply from Richer Sounds - Reading
Thank you for your 5 star review, it’s lovely to read your comments.
Easy order online
Easy order online, great range and prices, delivered on time, perfect packaging. Product as expected.
December 13, 2025
Reply from Richer Sounds - Reading
Thanks for your feedback, great to read you were happy with our service.
Great staff knowledge with the queries…
Great staff knowledge with the queries i had, will return and buy
November 18, 2025
Reply from Richer Sounds - Reading
Thanks for your feedback, great to read you were happy with our service.
Friendly staff that were eager to help.
November 29, 2025
Reply from Richer Sounds - Reading
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Steve and the team helped me
Steve and the team helped me with a repair in a most professional manner.
December 9, 2025
Reply from Richer Sounds - Reading
Thank you for your 5 star review!
Friendly and helpful service when…
Friendly and helpful service when buying Optoma projectors from them.
Quick delivery.
Very pleased!
December 8, 2025
Excellent service and advice
December 8, 2025
Reply from Richer Sounds - Reading
Thanks for your kind review, we look forward to your next visit.
Unbelievable knowledge and great…
Unbelievable knowledge and great customer service makes this the place to go for HiFi and TV. Can’t thank them enough for making my purchases so enjoyable and beating prices from elsewhere.
December 5, 2025
Reply from Richer Sounds - Reading
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
A really friendly and helpful staff…
A really friendly and helpful staff member went above what you usually expect.
December 1, 2025
Even with my grumpy old man hat on
Even with my grumpy old man hat on, I wouldn't be able to find fault with Richer Sounds. Be it their prices, customer service, product knowledge or range of products offered - they're the best and with that level of 'customer first' service being so rare these days I'll keep going back time after time after time. Thank you
November 28, 2025
Sensible advice- understood my budget…
Sensible advice- understood my budget and didn’t try and upsell beyond it. Very happy with the TV - my first LG.
November 29, 2025
Reply from Richer Sounds - Reading
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Service from Richer Sounds was superb…
Service from Richer Sounds was superb from the moment I walked in the door .
Toby who installed the tv was excellent. He didn’t rush me and explained how it worked.
Even answered me when i texted about something i didn’t know. Also came back when my new tv cabinet arrived and put tv on it and reconnected it.
September 1, 2025
Reply from Richer Sounds - Reading
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Very knowledgeable and helpful.
Excellent Service.
I was very pleased with the service received from Richer Sounds, Reading.
We now have a new Sonos sound bar. A great improvement on the previous version.
Thanks again.
November 27, 2025
Excellent customer service as always
Amplifier delivered next day,had a problem with the setup but Matthew talked me through it and resolved it very promptly. Full marks 👌 😋
November 27, 2025
Happy grandson
Placed order to Reading shop via telephone for set of headphones for grandson. (I live in Blandford Forum).
Person in shop put the required items to one side, I paid, grandson's mother collected at the weekend.
Everyone happy!
November 26, 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.