Richer Sounds - Reigate Reviews 

1,513
TrustScore 5 out of 5

4.9

51 Bell Street, RH2 7AQ Reigate, GB


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Rated 5 out of 5 stars

Great product knowledge and advice in store. Prices as good as found on line. Simple process to manage the delivery (although they did ring to advise they were delivering before the assigned slot).... See more

Company replied

Rated 5 out of 5 stars

I have bought quite a few bits from Richer Sounds over the years - I am a customer for life (probably). The Reigate branch is always full of interesting stuff and the refit is a real improvement.... See more

Company replied

Rated 5 out of 5 stars

Been dealing with Richer Sounds for over decade now. They are super committed to getting you a solution not necessarily a sale. Very knowledgeable staff who are genuinely interested in what their pr... See more

Company replied

Rated 5 out of 5 stars

I talked to a knowledgeable human being who was able to answer all my questions and give advice, without any pressuring techniques. I could actually see the product I was wanting to buy and see if it... See more

Company replied


Company details

  1. Hi-fi shop
  2. Electronics Store
  3. TV store

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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4.9

All reviews

(1,513)

24,125 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service

I was looking to buy the Focal Clear MG headphones and found that they were cheaper at a competitor. I spoke to Richard at the Reigate store. He said he'd look into it and got back to me within about an hour. He was able to match and then beat the price by £10. The headphones were ordered and I picked them up on Morning morning.

November 8, 2025
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Reply from Richer Sounds - Reigate

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Argon Audio TT Mk2 Turntable

I was looking for a turntable to use with my Cambridge Audio One and Richer Sounds recommended the Argon one, as it has a built-in phono pre-amp. I was initially thinking of another manufacturer but their advice and logic was sound (excuse the pun). I needed to go onto YouTube to understand the tonearm set up and the cue lever took a bit of getting use to but I'm very pleased with the quality and how it looks, plus it comes in a variety of colours!

November 6, 2025
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Reply from Richer Sounds - Reigate

Thank you for your wonderful feedback

Rated 5 out of 5 stars

Good Advice.

We’re given very good advice about all the makes of TV making it easier to choose which was right for us

November 7, 2025
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Reply from Richer Sounds - Reigate

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 4 out of 5 stars

Friendly staff and interesting…

Friendly staff and interesting showroom. A little disappointed were were told we were unable to access the 6 year warranty highlighted in advertising (for the new music player we were purchasing).

November 5, 2025
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Reply from Richer Sounds - Reigate

Thanks for your feedback, I was glad to read you had a good experience in our Reigate store.

I'm afraid we don't offer a 6 year guarantee on the portable you purchased, which as standard comes with a manufacturers 1 year guarantee. Of course should you experience problems outside of that period we will always meet our obligations under your consumer rights.

seniorcomplaintsteam@richersounds.com

Of course if you have any follow up questions do get in touch.

Many thanks

Tom Griffiths
Head of Customer Experience
Richer Sounds

Rated 5 out of 5 stars

Sound advice

Manager was very helpful and amazed at his knowledge when I had a sound issue with my new tv and 10 year old receiver and now works perfectly after buying a two way qed hdmi cable

November 3, 2025
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Reply from Richer Sounds - Reigate

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Local people with global knowledge able…

Local people with global knowledge able to help. They understand the confusion that non-technical people feel and are able to help me select the right products and set them up to be able to use them without any hassle.

November 4, 2025
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Reply from Richer Sounds - Reigate

Thank you for your wonderful feedback

Rated 5 out of 5 stars

Ordered equipment on the Tuesday…

Ordered equipment on the Tuesday afternoon and it arrived in my store of collection the following day

October 28, 2025
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Reply from Richer Sounds - Reigate

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

A knowledgable and pleasant salesman…

A knowledgable and pleasant salesman who quickly produced the roght product at the right price.

October 27, 2025
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Reply from Richer Sounds - Reigate

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Very good service

Very good service. We were given a lot of information and advice to finding hi-fi that suited us. At no time were we pressured to make a sale. We ordered the units the day after and they arrived a day later. So happy!

October 25, 2025
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Reply from Richer Sounds - Reigate

Thank you for your 5 star review!

Rated 5 out of 5 stars

Richard was brilliant

Richard was brilliant, I was abroad and wished to purchase the 77G54. He spoke to me on WhatsApp, at the agreed time. He went the extra mile for you.

October 25, 2025
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Reply from Richer Sounds - Reigate

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Good staff they looked after me well

Good staff just didn’t show all the working of the players I have to go back as I can’t get some of it to function hope they can help . I have updated my star rating to five the shop phone me and could not be more helpful they told me to bring it in and sat down with me and went through it till I was satisfied what I was doing well done Ollie you know you’re stuff also said come back anytime if you get stuck or need anything question answer. I give Riches sounds 10/10 for coming back to me and solving my problem.

October 24, 2025
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Reply from Richer Sounds - Reigate

Thank you for your feedback, I'm really sorry to read you are having issues with the product you bought and of course we will help.

I will arrange for our customer service team to follow up with you and liaise with the store who will get this resolved. Of course if I can be of any more help in the meantime please get in touch via the below address..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

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