I have bought my last TVs and sound bases etc from Richer Sounds, for value for money, and the excellent service. It was my father's time to renew his TV, so drive straight to our nearest store. He w... See more
Company replied
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See what reviewers are saying
As always the team at Reigate branch were most helpful and friendly when I made my purchase which made my visit an enjoyable experience. The manager always has time to talk about product in general,... See more
Company replied
The Reigate team are brilliant. Always really helpful, friendly and keen to get you the best price and the best experience. Will always go back to them first any time I need some new tech. Thank you.
Company replied
Purchased a TV and Soundbar from them (again) recently. As always the service was top notch, great advice, no pressure environment, and an actual shop you can look at things in! Cannot recommend the... See more
Company replied
Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
51 Bell Street, RH2 7AQ, Reigate, United Kingdom
- 0333 900 0081
4.9
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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See how their reviews and ratings are sourced, scored, and moderated.
Local people with global knowledge able…
Local people with global knowledge able to help. They understand the confusion that non-technical people feel and are able to help me select the right products and set them up to be able to use them without any hassle.
November 4, 2025
Reply from Richer Sounds - Reigate
Thank you for your wonderful feedback
Very Helpful and delivered on time.
November 1, 2025
Reply from Richer Sounds - Reigate
Thanks for your 5 star review, we look forward to seeing you again next time
Reply from Richer Sounds - Reigate
Thanks for your great feedback and for supporting local business.
Our needs were looked after very well…
Our needs were looked after very well and we are very happy with the products purchased
October 21, 2025
Reply from Richer Sounds - Reigate
Thank you for your 5 star review!
Reply from Richer Sounds - Reigate
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Very good customer service.
October 29, 2025
Reply from Richer Sounds - Reigate
Thank you for your wonderful feedback
Ordered equipment on the Tuesday…
Ordered equipment on the Tuesday afternoon and it arrived in my store of collection the following day
October 28, 2025
Reply from Richer Sounds - Reigate
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
A knowledgable and pleasant salesman…
A knowledgable and pleasant salesman who quickly produced the roght product at the right price.
October 27, 2025
Reply from Richer Sounds - Reigate
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Very helpful in store advice
October 26, 2025
Very good service
Very good service. We were given a lot of information and advice to finding hi-fi that suited us. At no time were we pressured to make a sale. We ordered the units the day after and they arrived a day later. So happy!
October 25, 2025
Reply from Richer Sounds - Reigate
Thank you for your 5 star review!
Richard was brilliant
Richard was brilliant, I was abroad and wished to purchase the 77G54. He spoke to me on WhatsApp, at the agreed time. He went the extra mile for you.
October 25, 2025
Reply from Richer Sounds - Reigate
Thanks for your great feedback and for supporting local business.
Good staff they looked after me well
Good staff just didn’t show all the working of the players I have to go back as I can’t get some of it to function hope they can help . I have updated my star rating to five the shop phone me and could not be more helpful they told me to bring it in and sat down with me and went through it till I was satisfied what I was doing well done Ollie you know you’re stuff also said come back anytime if you get stuck or need anything question answer. I give Riches sounds 10/10 for coming back to me and solving my problem.
October 24, 2025
Reply from Richer Sounds - Reigate
Thank you for your feedback, I'm really sorry to read you are having issues with the product you bought and of course we will help.
I will arrange for our customer service team to follow up with you and liaise with the store who will get this resolved. Of course if I can be of any more help in the meantime please get in touch via the below address..
seniorcomplaintsteam@richersounds.com
Tom Griffiths
Head of Customer Experience
Richer Sounds
Reply from Richer Sounds - Reigate
Thanks for your great feedback and for supporting local business.
Helpful member of staff when we arrived…
Helpful member of staff when we arrived at the shop who retrieved our order, quick fast service
October 20, 2025
Always very helpful
I have used the Reigate branch a few times and as always, fantastic service. Very knowledgeable and always call back. Highly recommended.
October 20, 2025
Great service and knowledge of all the…
Great service and knowledge of all the systems and his recommendations from Olly in the Reigate shop.
Thanks to him I’m now enjoying again my dusted off vinyl’s.
October 18, 2025
Reply from Richer Sounds - Reigate
Thank you for your 5 star review!
Excellent customer service and…
Excellent customer service and technical knowledge. Recommend
October 18, 2025
Reply from Richer Sounds - Reigate
Thank you for your 5 star review!
Very good website which made it easy to…
Very good website which made it easy to order over the phone.
Very fast delivery and it in touch with someone to come and set the TV up
October 17, 2025
Reply from Richer Sounds - Reigate
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Good advice
October 16, 2025
Reply from Richer Sounds - Reigate
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Reply from Richer Sounds - Reigate
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
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