Richer Sounds - Reigate Reviews 

1,518
TrustScore 5 out of 5

4.9

51 Bell Street, RH2 7AQ Reigate, GB


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Rated 5 out of 5 stars

Friendly knowledgeable staff. Ollie helped me sort out my requirement. I was only purchasing a stylus but still got excellent service and support. I’ve used richer sounds a few times over the years a... See more

Company replied

Rated 5 out of 5 stars

I have bought quite a few bits from Richer Sounds over the years - I am a customer for life (probably). The Reigate branch is always full of interesting stuff and the refit is a real improvement.... See more

Company replied

Rated 5 out of 5 stars

Great product knowledge and advice in store. Prices as good as found on line. Simple process to manage the delivery (although they did ring to advise they were delivering before the assigned slot).... See more

Company replied

Rated 5 out of 5 stars

Been dealing with Richer Sounds for over decade now. They are super committed to getting you a solution not necessarily a sale. Very knowledgeable staff who are genuinely interested in what their pr... See more

Company replied


Company details

  1. Hi-fi shop
  2. Electronics Store
  3. TV store

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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4.9

All reviews

(1,518)

24,564 reviews in the last 12 months

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Rated 5 out of 5 stars

Really helpful advice.

November 25, 2025
Richer Sounds - Reigate logo

Reply from Richer Sounds - Reigate

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Oliver

The sales person, Oliver, was knowledgeable and very helpful in assisting us in our choices.
The installers were absolutely the best. Easy set-up and comprehensive instructions as to the operation of the new items.
Thanks all round. We care more than satisfied

November 13, 2025
Rated 5 out of 5 stars

“Customer Care That Builds Trust”

Kirit- Crawley
I purchased a TV over the phone and was served by John, who was extremely helpful, polite, and professional. He put the customer first throughout, clearly explained everything, and even arranged a swap when a product was sent in error. Richer Sounds is doing an excellent job of focusing on customers, being responsive and solution‑oriented, and handling purchases smoothly while resolving issues quickly and fairly. This consistency builds trust and makes me confident in recommending Richer Sounds to others.

November 28, 2025
Rated 5 out of 5 stars

Great service

Decided to buy a new turntable and resurrect my vinyl collection. Went into the Reigate store and met Oli. Top service from a really nice and knowledgeable guy. He listened to what I actually wanted and needed and spent time offering me several options. No hard sell, just a genuine desire to make sure I got the right product. Cannot rate Oli and the store highly enough.

December 3, 2025
Unprompted review
Rated 5 out of 5 stars

I wanted an item fairly quickly but the…

I wanted an item fairly quickly but the local Richer Sounds did not have it in store so I emailed all the branches that I could drive to and I'm pleased to say every one responded quickly. All the shops offered home delivery but this could have been up to five days. So I recontacted to my branch who said they could get it in store in two or three days whilst processing the order by phone they reailsed they could get it to quicker by delivering it direct and I received the item the next day. Excellent service.

November 21, 2025
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Reply from Richer Sounds - Reigate

Thank you for your 5 star review!

Rated 5 out of 5 stars

excellent staff always helpful and sell…

excellent staff always helpful and sell top notch goods.

November 24, 2025
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Reply from Richer Sounds - Reigate

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Staff couldn't be more helpful

Staff couldn't be more helpful, no pressure to buy anything, unlike other electrical retailers. A pleasure to shop and spend money in.

November 24, 2025
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Reply from Richer Sounds - Reigate

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

Great all round experience

Excellent deals (Keen pricing), feeling valued as a customer (VIP Scheme), knowledgeable & helpful staff (Reigate) and continued support (6 year product guarantees).

November 24, 2025
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Reply from Richer Sounds - Reigate

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

I was looking to upgrade my hi-Fi…

I was looking to upgrade my hi-Fi system and not fully understanding the advancements of systems these days I thought I would go with Richer Sounds they seem to know everything about these systems and have been for quite a number of years.
And I was not disappointed.
I was greeted by Richard of the Reigate branch for an in store demonstration of the products I had chosen but he also added a similar product. After some advice and guidance from Richard he left me to enjoy and get familiar with the products I had chosen. The turntable was a lot simpler and more stylish than my original idea and the all in one mini hi Fi system is very impressive.
I’m glad I booked the demonstration because it really helped me choose the right products for my needs.
This is one idea that Richer Sounds has ( I think ), above anyone else.
So thank you Richard for the guidance and expert advice and thank you Richer Sounds for providing some top quality products so I can enjoy my music more.
Well done.

November 19, 2025
Richer Sounds - Reigate logo

Reply from Richer Sounds - Reigate

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

Thank You Richard - Reigate Branch

Richard at the Reigate branch was extremely helpful. His patience and understanding of our choices were second to non. Would highly recommend Richer Sounds ☺️

November 20, 2025
Richer Sounds - Reigate logo

Reply from Richer Sounds - Reigate

Thank you for your wonderful feedback

Rated 5 out of 5 stars

Quick efficient installation

Good advice and installation within a week I can't thank Richard and Darren of Richer Sounds Reigate enough, and will not hesitate to recommend them for their service.

November 11, 2025

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