Richer Sounds - Reigate Reviews 1,484

TrustScore 5 out of 5

4.9

51 Bell Street, RH2 7AQ Reigate, GB


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Rated 5 out of 5 stars

I have bought my last TVs and sound bases etc from Richer Sounds, for value for money, and the excellent service. It was my father's time to renew his TV, so drive straight to our nearest store. He w... See more

Company replied

Rated 5 out of 5 stars

As always the team at Reigate branch were most helpful and friendly when I made my purchase which made my visit an enjoyable experience. The manager always has time to talk about product in general,... See more

Company replied

Rated 5 out of 5 stars

The Reigate team are brilliant. Always really helpful, friendly and keen to get you the best price and the best experience. Will always go back to them first any time I need some new tech. Thank you.

Company replied

Rated 5 out of 5 stars

Purchased a TV and Soundbar from them (again) recently. As always the service was top notch, great advice, no pressure environment, and an actual shop you can look at things in! Cannot recommend the... See more

Company replied


Company details

  1. Hi-fi shop
  2. Electronics Store
  3. TV store

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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Rated 5 out of 5 stars

I was looking to upgrade my hi-Fi…

I was looking to upgrade my hi-Fi system and not fully understanding the advancements of systems these days I thought I would go with Richer Sounds they seem to know everything about these systems and have been for quite a number of years.
And I was not disappointed.
I was greeted by Richard of the Reigate branch for an in store demonstration of the products I had chosen but he also added a similar product. After some advice and guidance from Richard he left me to enjoy and get familiar with the products I had chosen. The turntable was a lot simpler and more stylish than my original idea and the all in one mini hi Fi system is very impressive.
I’m glad I booked the demonstration because it really helped me choose the right products for my needs.
This is one idea that Richer Sounds has ( I think ), above anyone else.
So thank you Richard for the guidance and expert advice and thank you Richer Sounds for providing some top quality products so I can enjoy my music more.
Well done.

November 19, 2025
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Reply from Richer Sounds - Reigate

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

Thank You Richard - Reigate Branch

Richard at the Reigate branch was extremely helpful. His patience and understanding of our choices were second to non. Would highly recommend Richer Sounds ☺️

November 20, 2025
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Reply from Richer Sounds - Reigate

Thank you for your wonderful feedback

Rated 5 out of 5 stars

Quick efficient installation

Good advice and installation within a week I can't thank Richard and Darren of Richer Sounds Reigate enough, and will not hesitate to recommend them for their service.

November 11, 2025
Rated 5 out of 5 stars

Everything about the experience was…

Everything about the experience was fantastic.
The listening room is great and I really enjoyed the chance to listen to the speakers before purchasing.
The price was excellent and the service was absolutely top notch. Oli was really helpful and just a downright good person who was keen and enthusiastic about his job.
A brilliant place and well worth buying your hi-fi equipment from.

November 15, 2025
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Reply from Richer Sounds - Reigate

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

A very pleasant experience!

I received very pleasant and knowledgeable assistance, and my item was swiftly and efficiently ordered over the telephone. It was subsequently delivered to my home. I would strongly recommend this retailer as being very helpful, with an excellent range of products.

November 12, 2025
Rated 5 out of 5 stars

Helpful staff who had good product…

Helpful staff who had good product knowledge. Have shopped at RS before so returning customer .I was lucky as shop was quiet so short wait to be served but maybe some more staff needed when busy

November 11, 2025
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Reply from Richer Sounds - Reigate

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Great service

I was looking to buy the Focal Clear MG headphones and found that they were cheaper at a competitor. I spoke to Richard at the Reigate store. He said he'd look into it and got back to me within about an hour. He was able to match and then beat the price by £10. The headphones were ordered and I picked them up on Morning morning.

November 8, 2025
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Reply from Richer Sounds - Reigate

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Argon Audio TT Mk2 Turntable

I was looking for a turntable to use with my Cambridge Audio One and Richer Sounds recommended the Argon one, as it has a built-in phono pre-amp. I was initially thinking of another manufacturer but their advice and logic was sound (excuse the pun). I needed to go onto YouTube to understand the tonearm set up and the cue lever took a bit of getting use to but I'm very pleased with the quality and how it looks, plus it comes in a variety of colours!

November 6, 2025
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Reply from Richer Sounds - Reigate

Thank you for your wonderful feedback

Rated 5 out of 5 stars

Good Advice.

We’re given very good advice about all the makes of TV making it easier to choose which was right for us

November 7, 2025
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Reply from Richer Sounds - Reigate

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 4 out of 5 stars

Friendly staff and interesting…

Friendly staff and interesting showroom. A little disappointed were were told we were unable to access the 6 year warranty highlighted in advertising (for the new music player we were purchasing).

November 5, 2025
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Reply from Richer Sounds - Reigate

Thanks for your feedback, I was glad to read you had a good experience in our Reigate store.

I'm afraid we don't offer a 6 year guarantee on the portable you purchased, which as standard comes with a manufacturers 1 year guarantee. Of course should you experience problems outside of that period we will always meet our obligations under your consumer rights.

seniorcomplaintsteam@richersounds.com

Of course if you have any follow up questions do get in touch.

Many thanks

Tom Griffiths
Head of Customer Experience
Richer Sounds

Rated 5 out of 5 stars

Sound advice

Manager was very helpful and amazed at his knowledge when I had a sound issue with my new tv and 10 year old receiver and now works perfectly after buying a two way qed hdmi cable

November 3, 2025
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Reply from Richer Sounds - Reigate

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

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