I have bought my last TVs and sound bases etc from Richer Sounds, for value for money, and the excellent service. It was my father's time to renew his TV, so drive straight to our nearest store. He w... See more
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As always the team at Reigate branch were most helpful and friendly when I made my purchase which made my visit an enjoyable experience. The manager always has time to talk about product in general,... See more
Company replied
The Reigate team are brilliant. Always really helpful, friendly and keen to get you the best price and the best experience. Will always go back to them first any time I need some new tech. Thank you.
Company replied
Purchased a TV and Soundbar from them (again) recently. As always the service was top notch, great advice, no pressure environment, and an actual shop you can look at things in! Cannot recommend the... See more
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Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
51 Bell Street, RH2 7AQ, Reigate, United Kingdom
- 0333 900 0081
4.9
Excellent
1K reviews
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Usual top service from the staff at my…
Usual top service from the staff at my local Reigate branch.
Put a JBL Flip 7 speaker aside for me to pick up the next day. Great sounding speaker, the third JBL bluetooth speaker we've had for the family (on your recommendation), really excellent bit of kit.
January 11, 2026
Reply from Richer Sounds - Reigate
Thank you for your 5 star review, it’s lovely to read your comments.
The listening area was good.
The listening area was good.
The Arcam installation instructions are terrible.
Ken
January 10, 2026
Reply from Richer Sounds - Reigate
Thank you for the feedback, I'm pleased that you took advantage of the Reigate store listening facility. The colleague love demonstrating the products for customers and are always happy to arrange sessions with some notice.
I'm sorry that the supplier instructions for the product weren't satisfactory however and will of course pass this on to to them, should you need any technical assistance please do get in touch with the branch direct or failing that our customer service team..
seniorcomplaintsteam@richersounds.com
Tom Griffiths
Head of Customer Experience
Richer Sounds
Speaking to someone
Speaking to someone, who knows what they are talking about ,and giving me the right help
January 7, 2026
Reply from Richer Sounds - Reigate
Thank you for your 5 star review!
Reply from Richer Sounds - Reigate
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Ian the Store manager was knowledgable…
Ian the Store manager was knowledgable and guided us through a smooth purchase with a new TV (even showing us some of th ehigh-end stuff so we understood the technology comparisons between different brands).
January 3, 2026
Reply from Richer Sounds - Reigate
Thank you for your wonderful feedback
Helpful advice and friendly service.
January 2, 2026
Reply from Richer Sounds - Reigate
Thanks for your great feedback and for supporting local business.
The good knowledge the sales staff have…
The good knowledge the sales staff have of their products.
January 2, 2026
Reply from Richer Sounds - Reigate
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Staff helped me choose the right DVD…
Staff helped me choose the right DVD player and am pleased with its performance
January 1, 2026
Reply from Richer Sounds - Reigate
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Great service and advice from John in…
Great service and advice from John in Reigate store and product delivered quickly
January 2, 2026
Reply from Richer Sounds - Reigate
Thank you for your wonderful feedback
Reply from Richer Sounds - Reigate
Thanks for your 5 star review, we look forward to seeing you again next time
I was able to go to a store to see the…
I was able to go to a store to see the products and receive good advice from the helpful, knowledgeable staff. The problem with my existing TV was identified and I was offered a great solution. More than pleased with our new OLED television.
December 31, 2025
Reply from Richer Sounds - Reigate
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Good product at a the lowest price…
Good product at a the lowest price available even on internet.
Very helpful and knowledgeable staff.
December 30, 2025
Reply from Richer Sounds - Reigate
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Very helpful and knowledgeable staff
Very helpful and knowledgeable staff. Even checked everything we needed was in the box. Would thoroughly recommend the Reigate store
December 30, 2025
Very professional staff helpful
December 30, 2025
We purchased a Television from Reigate Branch.
We purchased a Television from Reigate .
Delivered in two days.
Being in our eighties and nineties we are not very
tech savvy so called the branch for help.
That evening the sales person that sold it to us knocked on our door and sorted it out for us.
Well Done
December 29, 2025
New TV
Brought a TV off the richer sounds website after going into my local shop and getting a demonstration. The process was easy and got £10 off with 6 years guarantee (better than John Lewis guarantee). I did a click and collect and the shop called me when my TV was in. I went to pick it up with no hassle and they helped put it in my car. Lovely TV and very happy
December 29, 2025
Television…
Staff was so friendly and helpful when we was buying a new TV they took time to explain what the TV would give us
December 27, 2025
Reply from Richer Sounds - Reigate
Thanks for your great feedback and for supporting local business.
Reply from Richer Sounds - Reigate
Thanks for your great feedback and for supporting local business.
Helpful staff in the Reigate shop
Helpful staff in the Reigate shop. Great prices and huge range.
December 23, 2025
Reply from Richer Sounds - Reigate
Thank you for your 5 star review, it’s lovely to read your comments.
Great service and would recommend to…
Great service and would recommend to anyone, plus a great range on offer.
December 22, 2025
Reply from Richer Sounds - Reigate
Thank you for your 5 star review, it’s lovely to read your comments.
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