Friendly knowledgeable staff. Ollie helped me sort out my requirement. I was only purchasing a stylus but still got excellent service and support. I’ve used richer sounds a few times over the years a... See more
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I have bought quite a few bits from Richer Sounds over the years - I am a customer for life (probably). The Reigate branch is always full of interesting stuff and the refit is a real improvement.... See more
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Great product knowledge and advice in store. Prices as good as found on line. Simple process to manage the delivery (although they did ring to advise they were delivering before the assigned slot).... See more
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Been dealing with Richer Sounds for over decade now. They are super committed to getting you a solution not necessarily a sale. Very knowledgeable staff who are genuinely interested in what their pr... See more
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Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
51 Bell Street, RH2 7AQ, Reigate, United Kingdom
- 0333 900 0081
4.9
Excellent
2K reviews
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Knowledgeable and helpful staff
Went for advice, got it, they recommended a good product (projector) and although they didn't have one in store it was delivered FOC to my home next day. Couldn't ask for more. Knowledgeable and helpful staff, very happy.
March 5, 2026
Reply from Richer Sounds - Reigate
Thank you for your 5 star review, it’s lovely to read your comments.
Knowledgable helpful staff
Knowledgable helpful staff, great products at a great price. I already knew what I wanted, LG OLED TV and SONOS soundbar, having visited in store. I did wait for the price to settle, then one phone call and my purchase was complete! Great service, thank you to the guys at Reigate! Recommend.
March 3, 2026
Reply from Richer Sounds - Reigate
Thank you for your wonderful feedback
Very helpful staff at reigate
March 3, 2026
Reply from Richer Sounds - Reigate
Thanks for your great feedback and for supporting local business.
Doing everything right
Doing everything right, year on year.
Service, advice, price, delivery, all excellent -what more could I wont!
March 2, 2026
Reply from Richer Sounds - Reigate
Thank you for your 5 star review, it’s lovely to read your comments.
Excellent service
Excellent service, I had a few issues with the tv and they were more than happy to help resolve the issue and offer a refund / exchange despite it passing the usual 14 days of purchase. Always have used RS, always will
February 28, 2026
Reply from Richer Sounds - Reigate
Thanks for your kind review, we look forward to your next visit.
Reply from Richer Sounds - Reigate
Thank you for your 5 star review!
Nice to talk to someone who was very…
Nice to talk to someone who was very knowledgeable about tv’s
February 24, 2026
Reply from Richer Sounds - Reigate
Thank you for your wonderful feedback
Always great to call in and discuss…
Always great to call in and discuss products and get advice.
February 25, 2026
Reply from Richer Sounds - Reigate
Thanks for your kind review, we look forward to your next visit.
The staff at Richer Sounds really know their stuff
The staff at Richer Sounds really know their stuff. We could see how the TV's might look in our living room, rather than in a large warehouse type set up, with very bright lighting - with prerecoded good stuff. We could watch tv vs tv in real time tv situations. Great & price matched too, with a great wrranty.
January 2, 2026
Reply from Richer Sounds - Reigate
Thanks for your feedback, great to read you were happy with our service.
Reigate branch took my order and they…
Reigate branch took my order and they were helpful.
The order arrived the following day as promised.
February 17, 2026
Reply from Richer Sounds - Reigate
Thank you for your 5 star review, it’s lovely to read your comments.
The shop opened up a few mins early
The shop opened up a few mins early. The product I wanted ARCAM CD player was in stock and I collected it and left. Happy with product.
February 14, 2026
Reply from Richer Sounds - Reigate
Thanks for your 5 star review, we look forward to seeing you again next time
Very knowledgeable and experienced…
Very knowledgeable and experienced advisers . Again impressive and helpful . Thank you
February 15, 2026
Reply from Richer Sounds - Reigate
Thank you for your 5 star review, it’s lovely to read your comments.
Great service
Good advice on choosing the record system I wanted. Great help when I asked some questions on installation
February 14, 2026
Reply from Richer Sounds - Reigate
Thanks for your kind review, we look forward to your next visit.
Excellent customer service
Excellent customer service. Well recommended. Looking foward to my next purchase
February 11, 2026
Reply from Richer Sounds - Reigate
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Reply from Richer Sounds - Reigate
Thanks for your 5 star review, we look forward to seeing you again next time
High quality product as expected
High quality product as expected. Great advice and service.
February 11, 2026
Reply from Richer Sounds - Reigate
Thank you for your wonderful feedback
Very good shopping experience
Very good shopping experience. Friendly, knowledgeable staff and competitive prices.
January 25, 2026
Reply from Richer Sounds - Reigate
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Thoroughly recommended
Great people to deal with and lots of helpful advice from Oli in particular. Very pleased with my purchase. Competitive price as well.
February 2, 2026
Reply from Richer Sounds - Reigate
Thanks for your 5 star review, we look forward to seeing you again next time
Purchase of LG television
Staff were friendly knowledgeable and helpful and the LG television is working well with a great picture. However the stand was quite fiddly to assemble and the instructions not particularly detailed.
January 25, 2026
Reply from Richer Sounds - Reigate
Thank you for your feedback and kind comments regarding the store team, which I will be sure to pass on.
I was sorry however that you experienced some set up difficulties and will pass your comments to the supplier, do get in touch if you need any help whatsoever..
seniorcomplaintsteam@richersounds.com
Tom Griffiths
Head of Customer Experience
Richer Sounds
Shopping at Richer Sounds was a…
Shopping at Richer Sounds was a pleasant experience. Friendly and knowledgeable staff.
January 27, 2026
Reply from Richer Sounds - Reigate
Thank you for your 5 star review, it’s lovely to read your comments.
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