Friendly knowledgeable staff. Ollie helped me sort out my requirement. I was only purchasing a stylus but still got excellent service and support. I’ve used richer sounds a few times over the years a... See more
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I have bought quite a few bits from Richer Sounds over the years - I am a customer for life (probably). The Reigate branch is always full of interesting stuff and the refit is a real improvement.... See more
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Great product knowledge and advice in store. Prices as good as found on line. Simple process to manage the delivery (although they did ring to advise they were delivering before the assigned slot).... See more
Company replied
Been dealing with Richer Sounds for over decade now. They are super committed to getting you a solution not necessarily a sale. Very knowledgeable staff who are genuinely interested in what their pr... See more
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Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
51 Bell Street, RH2 7AQ, Reigate, United Kingdom
- 0333 900 0081
4.9
Excellent
2K reviews
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excellent buy from Richer sounds
excellent buy from Richer sounds . I am very happy with the TV . Good service I will use them again .
November 28, 2025
Reply from Richer Sounds - Reigate
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Reply from Richer Sounds - Reigate
Thank you for your wonderful feedback
Brilliant advice and customer…
As usual the advice and customer service was brilliant. What I love about the team is they listen. They could just suggest the highest cost option, but instead they engage and advise a good fit. Thanks again everyone for a great experience.
January 20, 2026
Reply from Richer Sounds - Reigate
Thank you for your wonderful feedback
New TV purchase
We needed advice on buying a new TV - Ian was able to oblige with a comprehensible explanation of the various TV formats. The price we paid was comparable that available online or at Currys. Overall a satisfying experience.
January 18, 2026
Reply from Richer Sounds - Reigate
Thanks for your kind review, we look forward to your next visit.
Excellent service
Excellent service, brilliant product and very good value. What more can one ask for? Why go elsewhere?
January 16, 2026
Reply from Richer Sounds - Reigate
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Audio Technica LPX120BTUSB
Very helpful advice and the LPX120BT USB turntable is a great piece of kit
January 16, 2026
Reply from Richer Sounds - Reigate
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Competitive and informed.
I’ve been buying tvs from RS for decades now. This one is a very nice 65” oled. From LG. Buying something like this direct off the web without seeing picture quality seems nuts to me. RS are always competitive on price and are one of the few remaining business in this sector that commit and value an actual premises where you can go and see expensive AV and televisions side by side to get real world experience - a views on the product and superb expertise.
December 3, 2025
Reply from Richer Sounds - Reigate
Thanks for your 5 star review, we look forward to seeing you again next time
All good service by all staff at Reigate
January 15, 2026
Friendly helpful staff
January 13, 2026
Usual top service from the staff at my…
Usual top service from the staff at my local Reigate branch.
Put a JBL Flip 7 speaker aside for me to pick up the next day. Great sounding speaker, the third JBL bluetooth speaker we've had for the family (on your recommendation), really excellent bit of kit.
January 11, 2026
Reply from Richer Sounds - Reigate
Thank you for your 5 star review, it’s lovely to read your comments.
The listening area was good.
The listening area was good.
The Arcam installation instructions are terrible.
Ken
January 10, 2026
Reply from Richer Sounds - Reigate
Thank you for the feedback, I'm pleased that you took advantage of the Reigate store listening facility. The colleague love demonstrating the products for customers and are always happy to arrange sessions with some notice.
I'm sorry that the supplier instructions for the product weren't satisfactory however and will of course pass this on to to them, should you need any technical assistance please do get in touch with the branch direct or failing that our customer service team..
seniorcomplaintsteam@richersounds.com
Tom Griffiths
Head of Customer Experience
Richer Sounds
Speaking to someone
Speaking to someone, who knows what they are talking about ,and giving me the right help
January 7, 2026
Reply from Richer Sounds - Reigate
Thank you for your 5 star review!
Reply from Richer Sounds - Reigate
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Ian the Store manager was knowledgable…
Ian the Store manager was knowledgable and guided us through a smooth purchase with a new TV (even showing us some of th ehigh-end stuff so we understood the technology comparisons between different brands).
January 3, 2026
Reply from Richer Sounds - Reigate
Thank you for your wonderful feedback
Helpful advice and friendly service.
January 2, 2026
Reply from Richer Sounds - Reigate
Thanks for your great feedback and for supporting local business.
The good knowledge the sales staff have…
The good knowledge the sales staff have of their products.
January 2, 2026
Reply from Richer Sounds - Reigate
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
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