We came in to Richer sounds this evening looking to order a TV. We did come in a little bit later on in the day and we wanted finance. Another staff member explained that finance would take a few h... See more
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Richer Sounds Solihull, what a great experience we had purchasing our equipment. We didn't know too much about how things worked concerning amplifiers, speakers and turntables. Marcus showed us the wa... See more
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Order was placed late on a Friday afternoon and I was very impressed by being told it was out for delivery on the Monday. Unfortunately the courier couldn't find the address (not an easy task), howev... See more
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Have had an extremely positive experience several times at the Solihull branch. Stuart went out of his way to help us choose the right products, and accommodate our budget. We were able to test some p... See more
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Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
9 Station Road, B91 3TG, Solihull, United Kingdom
- 0333 900 0090
4.9
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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They didn't have what I wanted in the…
They didn't have what I wanted in the store but said that I could order it and it would be delivered in 3 to 5 working days. It actually arrived the next day!
December 16, 2025
Reply from Richer Sounds - Solihul
Thank you for your 5 star review, it’s lovely to read your comments.
Cd player developed fault
Cd player developed fault, sent to manufacturer & returned in a week. First rate service & great after sales service supplied by staff in solihull. 👍
December 16, 2025
Reply from Richer Sounds - Solihul
Thank you for your wonderful feedback
Reply from Richer Sounds - Solihul
Thank you for your 5 star review!
Reply from Richer Sounds - Solihul
Thanks for your feedback, great to read you were happy with our service.
Excellent service
Excellent service. They went out of their way to accommodate my needs. All it took was a phone call to get everything sorted. Would highly recommend them to everyone.
December 12, 2025
Reply from Richer Sounds - Solihul
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Reply from Richer Sounds - Solihul
Thanks for your great feedback and for supporting local business.
Brilliant purchasing experience
I phoned the Solihull branch and spoke to Carl regarding the portable CD player he answered all the questions I had satisfactorily so I ordered over the phone on Thursday morning and I was actually using it by teatime the following day. Brilliant service as usual.
December 11, 2025
Reply from Richer Sounds - Solihul
Thanks for your 5 star review, we look forward to seeing you again next time
Absolutely amazing telly.
Absolutely amazing service and delivery. I can't believe the picture quality on the TV . It's just fantastic in 4k . I'm totally blown away by the TV.
December 8, 2025
Excellent service .
Excellent service .
Phoned Solihull store to enquire about Sonos Arc Ultra spoke to Martin who was friendly and very helpful and knowledgeable ordered on the phone he discounted £10 very happy with the arc, my play 1 speakers were not compatible phoned Martin and ordered two ERA 100 with next day delivery at no extra cost great company to deal with with 6 year guarantee , Highly Recommend.
December 4, 2025
Reply from Richer Sounds - Solihul
Thanks for your 5 star review, we look forward to seeing you again next time
Excellent advice & in-store trial Sennheiser HDB 630
Excellent advice and a chance to try top of the range Sennheiser HDB 630 headphones. Delivered on time for an 11 hour flight. Pairing and controls intuitive and a delight to use. Really pleased with the audio quality, calls and noise cancelling abilities.
December 7, 2025
Reply from Richer Sounds - Solihul
Thank you for your wonderful feedback
Brilliant customer service !
Sam was very knowledgeable and helpful. Even phoned us after a couple of days to make sure all was fine.
Customer service is alive and well in this store.
December 5, 2025
Reply from Richer Sounds - Solihul
Thank you for your 5 star review, it’s lovely to read your comments.
Delivered on time
Delivered on time, it is a Christmas present, so I do not know how well it works yet.
December 4, 2025
Reply from Richer Sounds - Solihul
Thank you for your 5 star review, it’s lovely to read your comments.
The only thing I would pick fault with
The only thing I would pick fault with, is you not stocking the case for the Filo M21 player.
December 5, 2025
Great service
Great service. Polite friendly and informative. Pleasure to shop at this store, my first purchase
December 2, 2025
Reply from Richer Sounds - Solihul
Thank you for your wonderful feedback
Reply from Richer Sounds - Solihul
Thanks for your great feedback and for supporting local business.
Brought a TV from Richer Sounds…
Brought a TV from Richer Sounds Solihull. - Karl served me. He was Very knowledgeable and gave me some great advice.
I have always had a great experience when purchasing with Richer Sounds in Solihull.
December 1, 2025
Reply from Richer Sounds - Solihul
Thank you for your wonderful feedback
Understanding ... What Understanding?
We didn't understand how we were supposed to connect all the wires etc properly. We phoned Richer Sounds Solihull and when the got back to us we got great service and advice. Thankyou.
We still don't understand most of what is going on but we do now have access to the TV channels so we are no longer stuck in the dark.
It is likely that we will be back in touch once we have decided what we would like to access now. This won't be for a while though.
Thanks for your patience.
Andrew & Barbara Sherwood
November 30, 2025
Excellent training throughout.
As usual staff very helpful. Went in to just look but of course really wanted to buy but they didn’t push. Excellent service.
November 29, 2025
Reply from Richer Sounds - Solihul
Thanks for your feedback, great to read you were happy with our service.
Polite friendly well informed staff
Polite friendly well informed staff . Had done some research myself into what I was after and Martin knew and advised me accordingly between the different makes of cd player I had looked into . Fast delivery , came next day . Very pleased with the make of cd player I was advised to purchase . 👍🏼
November 29, 2025
Reply from Richer Sounds - Solihul
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
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