When I bought my new Cambridge Audio AXR100 amplifier the staff were very helpful in advising me on what I should buy. I had thought about a less powerful amplifier not realising it wouldn't drive my... See more
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When I bought my new Cambridge Audio AXR100 amplifier the staff were very helpful in advising me on what I should buy. I had thought about a less powerful amplifier not realising it wouldn't drive my... See more
Company replied
fosi audio zd3. After already agreeing a price match with Tele sales. The shop told me they had a returned item in excellent condition; they gave me a further discount. The actual item was very g... See more
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The team did not try to sell me unnecessary items beyond my budget, they were friendly without being overbearing and highly knowledgeable. My email enquires were delt with promptly and they even went... See more
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As our sound bar had stopped working, and we researched a more than adequate sound bar replacement - Sonos Ultra Beam. However our tv was not compatible with this sound bar. So we did further resear... See more
Company replied
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
9 Station Road, B91 3TG, Solihull, United Kingdom
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Efficient knowledgeable assistant in store Knew exactly what I needed Delivered next day. Couldn’t ask for better service

Reply from Richer Sounds - Solihul
Good advice as always means you walk away with the right product for your individual circumstances

Reply from Richer Sounds - Solihul
The salesperson was excellent and this is what is lacking in a lot of places. We had visited a competitor and their salesperson tried to push a product we had no interest in presumably to hit a sales target. Totally different experience at richer sounds. No pressure selling just genuine information. The whole set up is tailored to meet the needs I have when making a purchase. Thank you.

Reply from Richer Sounds - Solihul
Professional, polite and knowledgeable staff who took the time to understand my needs and recommend the most suitable solution. Slightly disappointed that you have closed your central Birmingham outlet but will certainly return to the Solihull branch soon.

Reply from Richer Sounds - Solihul
Every one who I dealt with was very kind and helpful nothing was to much trouble

Reply from Richer Sounds - Solihul
i visited the Solihull store with an unusual request; setting up a sound system for my model railway.
Martin advised on choice of speaker but also suggested a small amplifier would greatly improve the sound quality and volume.
Samuel helped me with this a couple of weeks later and i was also kitted out with wires.
The sound is amazing, so thanks chaps!!!
i am happy to say i am delighted with the JBL speakers and FOSI amplifier

Reply from Richer Sounds - Solihul
The service was excellent, and the staff were very helpful and knowledgeable about the product.

Reply from Richer Sounds - Solihul
Recommended by our TV Media wall installation company, and found Richer Sounds so very helpful, in identifying the best TV for our needs. The price offer was very fair, and deliver quick and free. You always felt you were being rated as an important customer, where a long term relationship was a priority. Thanks for all you help in selecting the right TV for us

Reply from Richer Sounds - Solihul

Reply from Richer Sounds - Solihul
Always a pleasure buying from Richer Sounds from the initial look at the product to the read ups on the product. To collecting in Store.

Reply from Richer Sounds - Solihul
Needed new TV, the gentleman that served us was very knowledgeable and guided us through each set. We chose a TV and was able to take it away with us. Brilliant service

Reply from Richer Sounds - Solihul
Great communication and advice, friendly knowledgeable staff who are happy to help. Great shopping experience.

Reply from Richer Sounds - Solihul
I had excellent advice both by email and instore in Solihul from the manager. I had forgotten my wallet on the day I visited so ordered online and got my kit exactly when I asked for it.

Reply from Richer Sounds - Solihul
Extremely friendly and knowledgeable team members welcoming and can’t do enough for every customer that enters the shop.

Reply from Richer Sounds - Solihul
Richer Sounds manager Martin, took the time to direct me (from 5 mins away) to the loading area at the front of the shop, where I was able to collect my order seamlessly. All staff were friendly and helpful during my visit.
Well done Richer Sounds Solihull.

Reply from Richer Sounds - Solihul
Good communication throughout order process, product ready for collection at stated time, subsequent refund process handled politely and efficiently.

Reply from Richer Sounds - Solihul
Not available from my local store. National sales found the product in Solihul. Prompt delivery

Reply from Richer Sounds - Solihul
Excellent service, great knowledge by the staff. Treated like a valued customer. Special thanks to Stuart

Reply from Richer Sounds - Solihul

Reply from Richer Sounds - Solihul
Great communication,from the order process to delivery. I have used this company for several years and never had a problem.

Reply from Richer Sounds - Solihul
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