Richer Sounds - Southampton Reviews 

Great knowledge and assistence from the staff.

I couldn’t be more impressed with the level of care, attention to detail, and overall service provided by Richer Sounds. From the very first interaction right through to after the purchase, the experience has been nothing short of outstanding.

A special mention has to go to Jim, who was incredible throughout the entire process. His depth of knowledge and genuine passion for what he does really stood out. He took the time to fully understand what I was looking for, offered thoughtful and tailored advice, and ensured I felt confident in every decision.

What really sets the experience apart is that the support didn’t stop once the purchase was made. The aftercare has been just as strong—responsive, helpful, and clearly focused on making sure everything continues to perform exactly as expected.

It’s rare to come across this level of professionalism combined with such a personal touch. I wouldn’t hesitate to recommend Richer Sounds to anyone looking for not just great products, but a truly exceptional customer experience.

In addition for my thanks to Jim I would also like to thank Marc for his outstanding commitment to my needs in purchasing this projector and screen. He is always on hand to assist and guide me through each part of my set up

The only place to buy anything media watching related. Knowledgeable staff. Well presented shop. Good prices and great guarantee.

Great serivce at the Southampton branch, the staff are so friendly and can't be more accomodating.
The products they sell they stand by and I felt at ease talking through the options. They didn't push for a specific sale either, just made sure I was making the right choice and I felt I had the opportunity to test and be satisified myself that I made the right choice.
It's always good to feel like I'm supporting my local store as well.

All round great service, Friendly informative staff, and a excellent delivery service

Honestly, the customer service at Richer Sounds is really second to none.

Very quick,efficient on supplying Voucher for TV under RS extended warranty.Thankyou

Richer Sounds listened to our requirement for speakers to replace our thirty year old ones and suggested several options, one of which we purchased at a very reasonable price and we have been very pleased with them. Ben was extremely helpful and Dexter was an impressive support.

All perfect. Thanks

Can I say what a wonderful experience, I didn’t want to leave the store the staff were great had a lovely time. The thing about richer sounds staff is they don’t push you into buying something you don’t want. There really helpful and cheery. Long live richer sounds.

It was nice to be advised by real experts, they advised me and sorted it all out really easily. Fast delivery and brilliant service

Popped into Southampton store to have a demo of a few speakers. Excellent knowledge and customer interaction. Will definitely come back for future purchases.

Fantastic advice from the Southampton team on what sound system to play my music on. My records have never sounded so good.

Great advice from James at Southampton, prompt delivery and expert installation from your partners, good value.
Overall an excellent experience, a very happy customer who will be back.

The staff were very helpful first class service and very helpful witch left me with a brilliant experience 👏

Thanks Marc, Paul and team Southampton Richer Sounds for great customer service to swap our projector. Really appreciated.

The guys were really helpful and sorted out the remedy I want without argument. Compared to telesales I felt I was being listen to and guided.
The original problem related to a CD player where I believe the Ad was misleading and the instructions that came with it frankly useless. I tried to send you a review of the item but got to a page which said Submit Review without any indication of where you entered what you wanted to say.
Still waiting replacement by but I was told it would probably be April before new kit is available so not concerned in any way.

Popped in for a look & advice on a turntable.....came out £500 lighter.
Sales guy was helpful knowledgeable & honest.

Friendly and Helpful. Great product knowledge