Richer Sounds - Tunbridge Wells Reviews 

1,262
•
TrustScore 5 out of 5

4.9

18 St Johns Road, TN4 9NT Tunbridge Wells, GB

•

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I phoned up on the way to Richer Sounds Tunbridge Wells to order a tv, the chap I spoke to was very helpful, and said he would put a reserved sticker on it, I arrived 25 minutes later, room to park,... See more

Company replied

Rated 5 out of 5 stars

I have always used Richer Sounds for years, going back to the old Sevenoaks branch days!! Always great service, knowledgeable staff who are incredibly helpful. Great prices, and many thanks to Ja... See more

Company replied

Rated 5 out of 5 stars

Excellent advice and product as always. Thank you to Calum at Richer Sounds in Tunbridge Wells for advising on the two subs solution for my system. Sounds and looks fantastic.

Company replied

Rated 5 out of 5 stars

Joe was extremely knowledgeable about the products we were looking at and that made the final choice of TV much easier. I have bought from Richer Sounds since the time when the y only had one shop o... See more

Company replied


Company details

  1. Hi-fi shop
  2. also in
  3. Electronics Store
  4. TV store

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info

  • 18 St Johns Road, TN4 9NT, Tunbridge Wells, United Kingdom

  • 0333 900 0082

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(1,262)

24,593 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Purchase of new Sony 8 TV.

Have used Richer Sounds in the past for buying electronic equipment and have been very satisfied with their speed of service. My latest purchase, a Sony 8 TV was also dispatched very quickly by an excellent delivery service.

November 7, 2025
Richer Sounds - Tunbridge Wells logo

Reply from Richer Sounds - Tunbridge Wells

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

The guys at the Tunbridge Wells branch…

The guys at the Tunbridge Wells branch were very helpful in making my mind up about which TV to buy, very knowledgeable in the products they were selling and would highly recommend anybody to use this branch thanks again

November 7, 2025
Richer Sounds - Tunbridge Wells logo

Reply from Richer Sounds - Tunbridge Wells

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Excellent customer focus

Excellent customer focus, value and quality! I’ve never used Richer Sounds before, but I certainly will be in future. I bought all the kit from them to set up a home cinema system which required them helping me a lot to get things right. Their customer service is exemplary across all staff I spoke to. The products were of high quality and priced extremely competitively. Nothing was too much trouble and they supported me way above and beyond what I’ve come to expect these days! Top marks Richer Sounds. Use this company, you won’t regret it!

November 4, 2025
Richer Sounds - Tunbridge Wells logo

Reply from Richer Sounds - Tunbridge Wells

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

Helpfull and Honest Fantastic Service

Brilliant knowledge and advise service as it should be rare these days!! very pleasant experience and great tv

November 4, 2025
Richer Sounds - Tunbridge Wells logo

Reply from Richer Sounds - Tunbridge Wells

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

Buying a new streaming system

We were looking to purchase a new system with streaming function and quality speakers. We were given individual attention at a level that we could understand and so much time too. We made a purchase, the goods were with us the following day and a quick phone call answered a couple of questions we had regarding setup.

We are now enjoying the new system which is everything we hoped for and more!

November 3, 2025
Richer Sounds - Tunbridge Wells logo

Reply from Richer Sounds - Tunbridge Wells

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

we recently bought projector from royal…

we recently bought projector from royal tunbridge wells store. very good experience fantastic staff there giving true and honest advise.

thanks alot

November 2, 2025
Richer Sounds - Tunbridge Wells logo

Reply from Richer Sounds - Tunbridge Wells

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Great in-shop service

Great in-shop service. Great value

November 3, 2025
Richer Sounds - Tunbridge Wells logo

Reply from Richer Sounds - Tunbridge Wells

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

The sales representative was amazing

The sales representative was amazing. His name was Joseph (Joe) and this was at the Tunbridge Wells store. He was helpful and explained everything with precise detail and really helped me decide what I wanted. I don't think I've ever had a better sales experience in my life. My opinion of richer sounds massively increased after this experience and I ended up placing an order thanks to Joe. He was amazing.

October 4, 2025
Rated 5 out of 5 stars

Always reliable ….

I have always had good service with Richer Sounds. The staff, service, ordering and collecting my television, went smoothly, without a hitch.

October 29, 2025
Richer Sounds - Tunbridge Wells logo

Reply from Richer Sounds - Tunbridge Wells

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Excellent service start to finish

Great telephone staff, very helpful, great price and free delivery and 6 year warranty. Excellent interaction from start to finish

October 27, 2025
Richer Sounds - Tunbridge Wells logo

Reply from Richer Sounds - Tunbridge Wells

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

So easy to install and connect.

So easy to install and connect.

October 26, 2025
Richer Sounds - Tunbridge Wells logo

Reply from Richer Sounds - Tunbridge Wells

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Friendly and knowledgeable staff

Friendly and knowledgeable staff, thank you!

October 21, 2025
Richer Sounds - Tunbridge Wells logo

Reply from Richer Sounds - Tunbridge Wells

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Quality service and a pleasant price surprise.

Went to pay and found my TV, soundbar & subwoofer were £100 less than I was expecting (can't remember why), and the TV was already advertised at a much reduced price. I've been buying from Richer Sounds on and off since the early 90s, and I always get good, unhurried, no nonsense service.

February 20, 2025
Richer Sounds - Tunbridge Wells logo

Reply from Richer Sounds - Tunbridge Wells

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

New System

Reviewed by Glenn. Purchased a Denon RCD 12, Dali Oberon 1 and Soundstyle Z2 speaker stands after a demo of the above system and other speakers. Thank you Calum for your help with the demo and technical advice.
Had the system up and running now for just under two weeks glad I chose the Oberon 1 over the Spektor 2, sound is excellent.
Thanks to the team at Tunbridge Wells Calum, Dean for sorting the speaker cables and Joe for all their help and great customer service. Will definitely return for any further tech

October 15, 2025
Unprompted review
Richer Sounds - Tunbridge Wells logo

Reply from Richer Sounds - Tunbridge Wells

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Good welcome

Good welcome, Calum had excellent product knowledge, gave good customer service and all we wanted was in stock and available purchase.

October 21, 2025
Richer Sounds - Tunbridge Wells logo

Reply from Richer Sounds - Tunbridge Wells

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Excellent service

Pre ordered a TV. Good communication, friendly and helpful staff throughout. Very happy with follow up questions being answered. Would highly recommend.

October 4, 2025
Richer Sounds - Tunbridge Wells logo

Reply from Richer Sounds - Tunbridge Wells

Thank you for your 5 star review!

Rated 5 out of 5 stars

Always helpful

Always helpful, they do ring you back, the price is good and it’s delivered on time. What’s not to like really.

October 18, 2025
Richer Sounds - Tunbridge Wells logo

Reply from Richer Sounds - Tunbridge Wells

Thank you for your wonderful feedback

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look