Excellent advice instore and friendly helpful service! Delivery was also prompt and efficient We are very pleased with our smart new TV as we have been with all tech we’ve had from Richer Sounds!... See more
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Excellent advice instore and friendly helpful service! Delivery was also prompt and efficient We are very pleased with our smart new TV as we have been with all tech we’ve had from Richer Sounds!... See more
Company replied
Knowledgeable staff and friendly advice. All my questions were answered and the item was ordered and delivered with no hassles or issues. I'd definitely recommend Richer Sounds, great service.
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Called into Tunbridge Wells branch hoping they could advise on what to buy after my deck stopped working. They tested my speakers and found it was a faulty cable, gave me a replacement. I was ready... See more
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I have used Richer Sounds for a long time and in two different branches. The staff are always cheerful and welcoming. They are very knowledgeable about their products but in a manner that is open an... See more
Company replied
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
18 St Johns Road, TN4 9NT, Tunbridge Wells, United Kingdom
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Really helpful and honest staff. I will definitely be back

Reply from Richer Sounds - Tunbridge Wells
The staff in the Tunbridge Wells shop were fantastic on both my visits. Knowledgeable and helpful, giving great advice to a novice in the hifi world without once being condescending or trying to sell me something I didn't need. A delivery issue was also sorted out really quickly.
The purchase process was very quick and next day free delivery to my local store exceptional.
As usual in store service and experience was fabulous - this is the same no matter how much you are spending or even just after advice.
What can I say about the turntable, it’s amazing with clear quality, good build quality and came with a 6yr warranty.

Reply from Richer Sounds - Tunbridge Wells

Reply from Richer Sounds - Tunbridge Wells
A great service given with a wealth of knowledge & sound advice from the sales team.My purchase was delivered the next day (2 man delivery)with the reassurance of the ‘Richer Sounds’ extended warranty provided within the price.
A personalised sales service!
Thank you

Reply from Richer Sounds - Tunbridge Wells
Callum understood what I wanted from the outset and what constraints there were.

Reply from Richer Sounds - Tunbridge Wells
Have used Richer Sounds in the past for buying electronic equipment and have been very satisfied with their speed of service. My latest purchase, a Sony 8 TV was also dispatched very quickly by an excellent delivery service.

Reply from Richer Sounds - Tunbridge Wells
The guys at the Tunbridge Wells branch were very helpful in making my mind up about which TV to buy, very knowledgeable in the products they were selling and would highly recommend anybody to use this branch thanks again

Reply from Richer Sounds - Tunbridge Wells
Excellent customer focus, value and quality! I’ve never used Richer Sounds before, but I certainly will be in future. I bought all the kit from them to set up a home cinema system which required them helping me a lot to get things right. Their customer service is exemplary across all staff I spoke to. The products were of high quality and priced extremely competitively. Nothing was too much trouble and they supported me way above and beyond what I’ve come to expect these days! Top marks Richer Sounds. Use this company, you won’t regret it!

Reply from Richer Sounds - Tunbridge Wells
Brilliant knowledge and advise service as it should be rare these days!! very pleasant experience and great tv

Reply from Richer Sounds - Tunbridge Wells
We were looking to purchase a new system with streaming function and quality speakers. We were given individual attention at a level that we could understand and so much time too. We made a purchase, the goods were with us the following day and a quick phone call answered a couple of questions we had regarding setup.
We are now enjoying the new system which is everything we hoped for and more!

Reply from Richer Sounds - Tunbridge Wells
we recently bought projector from royal tunbridge wells store. very good experience fantastic staff there giving true and honest advise.
thanks alot

Reply from Richer Sounds - Tunbridge Wells

Reply from Richer Sounds - Tunbridge Wells
The sales representative was amazing. His name was Joseph (Joe) and this was at the Tunbridge Wells store. He was helpful and explained everything with precise detail and really helped me decide what I wanted. I don't think I've ever had a better sales experience in my life. My opinion of richer sounds massively increased after this experience and I ended up placing an order thanks to Joe. He was amazing.
Excellent help in the store and top delivery service

Reply from Richer Sounds - Tunbridge Wells
I have always had good service with Richer Sounds. The staff, service, ordering and collecting my television, went smoothly, without a hitch.

Reply from Richer Sounds - Tunbridge Wells
Great telephone staff, very helpful, great price and free delivery and 6 year warranty. Excellent interaction from start to finish

Reply from Richer Sounds - Tunbridge Wells

Reply from Richer Sounds - Tunbridge Wells
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