Richer Sounds - Tunbridge Wells Reviews 

1,226
TrustScore 5 out of 5

4.9

18 St Johns Road, TN4 9NT Tunbridge Wells, GB


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Rated 5 out of 5 stars

Excellent advice instore and friendly helpful service! Delivery was also prompt and efficient We are very pleased with our smart new TV as we have been with all tech we’ve had from Richer Sounds!... See more

Company replied

Rated 5 out of 5 stars

Knowledgeable staff and friendly advice. All my questions were answered and the item was ordered and delivered with no hassles or issues. I'd definitely recommend Richer Sounds, great service.

Company replied

Rated 5 out of 5 stars

Called into Tunbridge Wells branch hoping they could advise on what to buy after my deck stopped working. They tested my speakers and found it was a faulty cable, gave me a replacement. I was ready... See more

Company replied

Rated 5 out of 5 stars

I have used Richer Sounds for a long time and in two different branches. The staff are always cheerful and welcoming. They are very knowledgeable about their products but in a manner that is open an... See more

Company replied


Company details

  1. Hi-fi shop
  2. Electronics Store
  3. TV store

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info

  • 18 St Johns Road, TN4 9NT, Tunbridge Wells, United Kingdom

  • 0333 900 0082

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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4.9

All reviews

(1,226)

23,849 reviews in the last 12 months

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Rated 5 out of 5 stars

Great advice and excellent service

The staff in the Tunbridge Wells shop were fantastic on both my visits. Knowledgeable and helpful, giving great advice to a novice in the hifi world without once being condescending or trying to sell me something I didn't need. A delivery issue was also sorted out really quickly.

November 21, 2025
Rated 5 out of 5 stars

Service from Tunbridge Wells branch

The purchase process was very quick and next day free delivery to my local store exceptional.
As usual in store service and experience was fabulous - this is the same no matter how much you are spending or even just after advice.
What can I say about the turntable, it’s amazing with clear quality, good build quality and came with a 6yr warranty.

November 20, 2025
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Reply from Richer Sounds - Tunbridge Wells

Thank you for your 5 star review!

Rated 5 out of 5 stars

A great service given with a wealth of…

A great service given with a wealth of knowledge & sound advice from the sales team.My purchase was delivered the next day (2 man delivery)with the reassurance of the ‘Richer Sounds’ extended warranty provided within the price.
A personalised sales service!
Thank you

November 17, 2025
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Reply from Richer Sounds - Tunbridge Wells

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Great service

Callum understood what I wanted from the outset and what constraints there were.

November 13, 2025
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Reply from Richer Sounds - Tunbridge Wells

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

Purchase of new Sony 8 TV.

Have used Richer Sounds in the past for buying electronic equipment and have been very satisfied with their speed of service. My latest purchase, a Sony 8 TV was also dispatched very quickly by an excellent delivery service.

November 7, 2025
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Reply from Richer Sounds - Tunbridge Wells

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

The guys at the Tunbridge Wells branch…

The guys at the Tunbridge Wells branch were very helpful in making my mind up about which TV to buy, very knowledgeable in the products they were selling and would highly recommend anybody to use this branch thanks again

November 7, 2025
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Reply from Richer Sounds - Tunbridge Wells

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Excellent customer focus

Excellent customer focus, value and quality! I’ve never used Richer Sounds before, but I certainly will be in future. I bought all the kit from them to set up a home cinema system which required them helping me a lot to get things right. Their customer service is exemplary across all staff I spoke to. The products were of high quality and priced extremely competitively. Nothing was too much trouble and they supported me way above and beyond what I’ve come to expect these days! Top marks Richer Sounds. Use this company, you won’t regret it!

November 4, 2025
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Reply from Richer Sounds - Tunbridge Wells

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

Helpfull and Honest Fantastic Service

Brilliant knowledge and advise service as it should be rare these days!! very pleasant experience and great tv

November 4, 2025
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Reply from Richer Sounds - Tunbridge Wells

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

Buying a new streaming system

We were looking to purchase a new system with streaming function and quality speakers. We were given individual attention at a level that we could understand and so much time too. We made a purchase, the goods were with us the following day and a quick phone call answered a couple of questions we had regarding setup.

We are now enjoying the new system which is everything we hoped for and more!

November 3, 2025
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Reply from Richer Sounds - Tunbridge Wells

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

we recently bought projector from royal…

we recently bought projector from royal tunbridge wells store. very good experience fantastic staff there giving true and honest advise.

thanks alot

November 2, 2025
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Reply from Richer Sounds - Tunbridge Wells

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Great in-shop service

Great in-shop service. Great value

November 3, 2025
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Reply from Richer Sounds - Tunbridge Wells

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

The sales representative was amazing

The sales representative was amazing. His name was Joseph (Joe) and this was at the Tunbridge Wells store. He was helpful and explained everything with precise detail and really helped me decide what I wanted. I don't think I've ever had a better sales experience in my life. My opinion of richer sounds massively increased after this experience and I ended up placing an order thanks to Joe. He was amazing.

October 4, 2025
Rated 5 out of 5 stars

Always reliable ….

I have always had good service with Richer Sounds. The staff, service, ordering and collecting my television, went smoothly, without a hitch.

October 29, 2025
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Reply from Richer Sounds - Tunbridge Wells

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Excellent service start to finish

Great telephone staff, very helpful, great price and free delivery and 6 year warranty. Excellent interaction from start to finish

October 27, 2025
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Reply from Richer Sounds - Tunbridge Wells

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

So easy to install and connect.

So easy to install and connect.

October 26, 2025
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Reply from Richer Sounds - Tunbridge Wells

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

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