Richer Sounds - Watford Reviews 

Good time, good quality, good service. I will refer your services for my friends and definitely will use it soon again.

Came into the store today with a broken B&W. Bradley was so helpful. He found out what the issue was, steered me in the right direction to source a replacement part. He could have not been more helpful. Top customer service, highly recommended.

Wanted to part exchange but Richer Sounds were honest about the fact they couldn't offer an attractive figure due to the age. I was offered a further discount on what was the best price around. i finally sold my old unit and when I came to purchase the new Receiver the offer was honoured and the representative on the phone was efficient and delivery was arranged for next day. First class service.

Wonderful support from R/S Watford. Our Youth Club overhead projector had stopped working and we thought it needed replacing. (Originally bought from R/S Watford with excellent service.) Thanks to Bradley we found out the problem was with the electrics and not the projector. Excellent service. The Youth Club is very grateful. We will definitely be back when it does need replacing.

I purchased a TV on 13.8.26 which was delivered safely the following day. As a result of miscommunication re. setting up I spoke to a staff member on the phone who arranged a refund. When the TV was set up by my nephew on 15.8.26 we discovered that the legs were too wide for my TV stand. I phoned for advice on 17.8.26 and the helpful staff member arranged for a central stand to be delivered free of charge with a 5% discount. All my dealings with Richer Sounds were professional and helpful. Thank you.

Popped into the Watford branch, fantastic customer service, polite, helpful and full of knowledge when question about a pair of Sennheiser HD660s2 headphones.
After a brief listen I ordered for next day delivery, unfortunately when they arrived they were obviously not new and had been sold previously and returned. A Richer Sounds mess up (absolutely nothing to do with the Watford branch)
When i rang Watfort they where totally shocked at what had happened, I went back with the headphones the next day, replaced immediately and for my trouble of having to go back they reimbursed me a bit for my troubles, to which I then happily put towards another purchase.
Anish, Heather and I believe Luke were fantastic and the reason I will continue to purchase from the Watford branch.

A Hosking

Ordered online, seamless pick-up at store.

Easy to order on line - easy to collect next day (first time in decades of shopping with you in Watford I was able to park almost outside! Not that I think that was down to you!) and Anca in the shop was very friendly and helpful. I may not buy so much HiFi or AV gear as I once did (age, sadly...) but always think of Richer Sounds when I do.

Having purchased at TV last week from your Watford shop, your staff were excellent. Advice and support was first class.
Thank you.

Carol and Alan Rose.

Sami and co very knowledgeable and helpful
A good experience
So much better than going to Currys
And they beat the price match promise unlike Currys
so.all in all a good experience

Richer Sounds are very knowledgeable and i wouldn't go anywhere else.

Great prices and great service , what’s not to like

We had an outstanding experience at Richer Sounds, and it was all thanks to Bradley. As complete newcomers to this type of audio equipment, we had plenty of questions, but Bradley took the time to explain all of our options in a clear, easy-to-understand way. He didn’t just tell us what products were available—he explained how the technology works, the benefits of different setups, and helped us understand what would best suit our room and our needs.

There was never any pressure to buy the most expensive option. Instead, Bradley listened carefully to what we wanted and offered thoughtful recommendations that gave us complete confidence in our purchase.

This was our first time shopping with Richer Sounds, but after receiving such knowledgeable, patient and genuinely excellent customer service, we can honestly say we’re customers for life. Bradley is a real credit to the company, and we wouldn’t hesitate to recommend Richer Sounds to anyone looking for expert advice and outstanding service. Thank you!

I purchased a CD player and radio tuner/receiver from Richer Sounds in Watford 10 years ago. It has given excellent service but needed replacement.
I went again to the store in Watford where I received excellent customer service and help. I was also looking for some appropriate headphones and the assistant gave me help and advice and I made a purchase following her recommendations and am very pleased with what I bought.
The service and advice was top class. Richer Sounds is not just for very serious hi-fi buffs but offers good advice and support for "mere mortals". Thank you!

A small purchase but nonetheless a great service from Lloyd at Watford

Amazing customer services and very friendly knowledged staffs.
Thank you very much to Bradley and all the staffs that helps me to decided and choose the best options for my sons birthday present.
You are the best guys. xx

First class service on telephone and delivery.
David Sharpe

The manager is obviously a great manager his trainee looked after me with real professionalism and care. I really appreciate the level of service I received.

The expertise and friendliness of the staff was truly brilliant.
It convinced me these were the people to trust with my quality large tv I finally deserved.
I wasn’t far wrong. Price wasn’t the issue as their pricing is matched with the rest of the market place, making the purchase a no brainer, helping me to make the right choice.
😃