Helpful staff. TV arrived when specified, old one taken away. Connected myself but told that if I had any problems to call for assistance. Oh, and good price, beating Curry's
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The Richer Sounds staff at Weybridge are so helpful. Response to initial email within hours and good communication going forward. They tested my existing AV amp on their TVs and confirmed what I tho... See more
Company replied
Had issues with DPD delivery and conflicting messaging from them but they were sorted by the store manager and I picked up the headphones as planned from the store. I had good service from the store... See more
Company replied
As always with Richer Sounds my interaction was gold medal standard. Expertise, genuine friendliness and a clear desire to assist in anyway possible. I had an enquiry about a new cassette player that... See more
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Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
64 Church Street, KT13 8DL, Weybridge, United Kingdom
- 0333 900 0083
4.9
Excellent
1K reviews
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Great service friendly staff
July 11, 2025
Reply from Richer Sounds - Weybridge
Thanks for your feedback, great to read you were happy with our service.
Arcam CD5
Was interested in an Arcam CD5 and Jordan organised for a new one to be brought in on a no-obligation basis. He was extremely helpful during the demo and I was really pleased with the purchase which sounded even better when I got it home. Highly recommended!
July 9, 2025
Reply from Richer Sounds - Weybridge
Thank you for your wonderful feedback
Reply from Richer Sounds - Weybridge
Thank you for your wonderful feedback
Wiim Ultra.
Purchased a Wiim Ultra that was on offer, excellent service and good knowledge. After sales communication has also been very good.
July 10, 2025
Reply from Richer Sounds - Weybridge
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Excellent service from Jordan both on…
Excellent service from Jordan both on the phone and in the shop
July 8, 2025
Reply from Richer Sounds - Weybridge
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
I like the whole Richer Sounds ethos
I like the whole Richer Sounds ethos and the fact that the staff are very product aware is delightful. I haven't found this level of service anywhere else.
June 27, 2025
Reply from Richer Sounds - Weybridge
Thanks for your 5 star review, we look forward to seeing you again next time
Reply from Richer Sounds - Weybridge
Thanks for your 5 star review, we look forward to seeing you again next time
Great professional service and a competitive price
The overall sale was great from a call to collection of TV and the staff were very professional.
June 25, 2025
Reply from Richer Sounds - Weybridge
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Audiolab DC Block 6
Audiolab DC Block 6
Always helpful with a friendly approach and one of only two companies who I go to without thinking about the competition.
Good bit of kit too!!
June 24, 2025
Reply from Richer Sounds - Weybridge
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
open box marantz purchase
Purchased an open box marantz intergrated amp. Both staff members were extremely friendly and knowledgeable. Because of the open box offer I saved about £130, so really couldn't be happier. Been listening to my vinyl over the last week, sounds and looks great in my cabin. Hopefully I'll be back soon get some new speakers
June 20, 2025
Reply from Richer Sounds - Weybridge
Thanks for your great feedback and for supporting local business.
Amazing service Thank you so much
June 16, 2025
Reply from Richer Sounds - Weybridge
Thanks for your feedback, great to read you were happy with our service.
Helpfulness
I found the team in Weybridge most helpful when I turned up to pickup a TV on a very hot day. They offered to deliver it for me due to the size of the item, and I was extremely grateful for the assistance. The staff are very knowledgeable and helpful and I'm sure to purchase from them in the future.
June 14, 2025
Reply from Richer Sounds - Weybridge
Thank you for your wonderful feedback
Very helpful staff
Very helpful staff in the Weybridge branch; they were friendly, efficient and Richer Sounds pricing is very competitive.
June 14, 2025
Reply from Richer Sounds - Weybridge
Thanks for your feedback, great to read you were happy with our service.
Warm and friendly welcome
Warm and friendly welcome , explained our ideal TV needs ...they gave some options including current special offers one of which we agreed ..paid and walked out with it ...another very positive buying experience from them 👍
June 12, 2025
Reply from Richer Sounds - Weybridge
Thanks for your 5 star review, we look forward to seeing you again next time
The staff were super helpful
The staff were super helpful. Even though I had ordered online, the fact they had the same unit in store, they allowed me to take delivery early
June 6, 2025
Reply from Richer Sounds - Weybridge
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Reply from Richer Sounds - Weybridge
Thanks for your feedback, great to read you were happy with our service.
In an age where getting any service is…
In an age where getting any service is nearly impossible, Richer Sounds can only be described as excellent. I am truly grateful for all their help. First class service.
June 11, 2025
Unprompted review
Reply from Richer Sounds - Weybridge
Thanks for your 5 star review, we look forward to seeing you again next time
Always a good experience ordering over…
Always a good experience ordering over the phone. The guy was polite and friendly, sorry I can’t remember his name. Richer Sounds would always be my first choice to buy from.
June 3, 2025
Reply from Richer Sounds - Weybridge
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Amazing customer service
Amazing customer service, friendly advice, Thanks Weybridge team.
June 1, 2025
Reply from Richer Sounds - Weybridge
Thanks for your great feedback and for supporting local business.
Staff were really knowledgeabe
Staff were really knowledgeable and passionate. Made the whole process really easy. As someone who usually shops online made me see the value of in store experiences like this
May 31, 2025
Reply from Richer Sounds - Weybridge
Thank you for your 5 star review, it’s lovely to read your comments.
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