Richer Sounds - Weybridge Reviews 

981
TrustScore 5 out of 5

4.9

64 Church Street, KT13 8DL Weybridge, GB


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Rated 5 out of 5 stars

Tom set up the television in the showroom for us to check the picture etc. He repackaged it and provided follow up connection advice. Due to a detail in our previous set up another call to Richer Soun... See more

Company replied

Rated 5 out of 5 stars

It was a great experience purchasing from the very knowledgeable team at the Weybridge store. Speakers and amp were delivered the next day despite being a Saturday. I have been able to call them any t... See more

Company replied

Rated 5 out of 5 stars

Once again, great service from the guys at Richer Sounds, Weybridge. I was looking to replace a LG OLED TV purchased from their Reading branch during Covid lockdown in 2020 and which had developed a s... See more

Company replied

Rated 5 out of 5 stars

Went twice for a demo and it was easy to book and try the equipment I wanted to test. My particular case required near field listening because the speakers would be used on my desk and close to the... See more

Company replied


Company details

  1. Hi-fi shop
  2. Electronics Store
  3. TV store

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info

  • 64 Church Street, KT13 8DL, Weybridge, United Kingdom

  • 0333 900 0083

4.9

Excellent

TrustScore 5 out of 5

981 reviews

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4.9

All reviews

(981)

23,820 reviews in the last 12 months

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Rated 5 out of 5 stars

Fantastic! Beat the BIG stores on Service, Price and knowledge.

For some reason I thought Richer Sounds would not have the choice that the large 'sheds' would have and I thought Richer Sounds would be very expensive. After visiting a very large TV and white goods retailer and realising that the sales people actually had zero knowledge about the products they sell I decided to try Richer Sounds. And boy what a difference!! A true in depth knowledge of the products and to my pleasant surprise were more than £200 cheaper than the BIG store. Plus the sales staff were so friendly and not just 'Robots' like the other store.

July 13, 2025
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Reply from Richer Sounds - Weybridge

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Arcam CD5

Was interested in an Arcam CD5 and Jordan organised for a new one to be brought in on a no-obligation basis. He was extremely helpful during the demo and I was really pleased with the purchase which sounded even better when I got it home. Highly recommended!

July 9, 2025
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Reply from Richer Sounds - Weybridge

Thank you for your wonderful feedback

Rated 5 out of 5 stars

Wiim Ultra.

Purchased a Wiim Ultra that was on offer, excellent service and good knowledge. After sales communication has also been very good.

July 10, 2025
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Reply from Richer Sounds - Weybridge

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Excellent service from Jordan both on…

Excellent service from Jordan both on the phone and in the shop

July 8, 2025
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Reply from Richer Sounds - Weybridge

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

I like the whole Richer Sounds ethos

I like the whole Richer Sounds ethos and the fact that the staff are very product aware is delightful. I haven't found this level of service anywhere else.

June 27, 2025
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Reply from Richer Sounds - Weybridge

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

Audiolab DC Block 6

Audiolab DC Block 6

Always helpful with a friendly approach and one of only two companies who I go to without thinking about the competition.

Good bit of kit too!!

June 24, 2025
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Reply from Richer Sounds - Weybridge

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

open box marantz purchase

Purchased an open box marantz intergrated amp. Both staff members were extremely friendly and knowledgeable. Because of the open box offer I saved about £130, so really couldn't be happier. Been listening to my vinyl over the last week, sounds and looks great in my cabin. Hopefully I'll be back soon get some new speakers

June 20, 2025
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Reply from Richer Sounds - Weybridge

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Helpfulness

I found the team in Weybridge most helpful when I turned up to pickup a TV on a very hot day. They offered to deliver it for me due to the size of the item, and I was extremely grateful for the assistance. The staff are very knowledgeable and helpful and I'm sure to purchase from them in the future.

June 14, 2025
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Reply from Richer Sounds - Weybridge

Thank you for your wonderful feedback

Rated 5 out of 5 stars

Very helpful staff

Very helpful staff in the Weybridge branch; they were friendly, efficient and Richer Sounds pricing is very competitive.

June 14, 2025
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Reply from Richer Sounds - Weybridge

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Warm and friendly welcome

Warm and friendly welcome , explained our ideal TV needs ...they gave some options including current special offers one of which we agreed ..paid and walked out with it ...another very positive buying experience from them 👍

June 12, 2025
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Reply from Richer Sounds - Weybridge

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

The staff were super helpful

The staff were super helpful. Even though I had ordered online, the fact they had the same unit in store, they allowed me to take delivery early

June 6, 2025
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Reply from Richer Sounds - Weybridge

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

Great service

Great service

June 5, 2025
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Reply from Richer Sounds - Weybridge

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

In an age where getting any service is…

In an age where getting any service is nearly impossible, Richer Sounds can only be described as excellent. I am truly grateful for all their help. First class service.

June 11, 2025
Unprompted review
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Reply from Richer Sounds - Weybridge

Thanks for your 5 star review, we look forward to seeing you again next time

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