Richer Sounds - Weybridge Reviews 968

TrustScore 5 out of 5

4.9

64 Church Street, KT13 8DL Weybridge, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Richer Sounds have the best prices and free 6 year warranty for VIP members (free). On top of that, they scrupulously honour their warranties, and are extremely helpful when it comes to warranty queri... See more

Company replied

Rated 5 out of 5 stars

Super friendly and helpful staff. Item received and set up all within 12 hours. Thanks so much for making this such a positive experience.

Company replied

Rated 5 out of 5 stars

As usual excellent service. My 15 yr old Freesat box had stopped working due to neighbours trees blocking the signal with no other way of using it I decided a Freeview box was the best option. Weybrid... See more

Company replied

Rated 5 out of 5 stars

I bought the product (Denon AVX-C3800H) online with a 3 day delivery mentioned. After 8 days I contacted Richer Sounds online Customer Service who explained that the additional item, a 'special' HDMI... See more

Company replied


Company details

  1. Hi-fi shop
  2. Electronics Store
  3. TV store

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info

  • 64 Church Street, KT13 8DL, Weybridge, United Kingdom

  • 0333 900 0083

4.9

Excellent

TrustScore 5 out of 5

968 reviews

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Rated 5 out of 5 stars

Great local shop.

Helpful staff. Suggested a great (small) good value TV which works perfectly!

February 14, 2026
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Reply from Richer Sounds - Weybridge

Thank you for your wonderful feedback

Rated 5 out of 5 stars

Good experience

Went twice for a demo and it was easy to book and try the equipment I wanted to test. My particular case required near field listening because the speakers would be used on my desk and close to the wall. Hugh set up the equipment to match my restrictions and provided all assistance.
Ended up buying on the second day.
I definitely recommend a demonstration if you're undecided between different options.

February 10, 2026
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Reply from Richer Sounds - Weybridge

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

Great Customer Service

Bought a TV which developed a fault. It was replaced quickly without any hassle. Very satisfied with the outcome. Terry and his team in Weybridge gave first class service. Will buy any electrical goods from them in future.

February 7, 2026
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Reply from Richer Sounds - Weybridge

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Great service, great price

Great service, very easy to deal with, and most of all great price.
I purchased a Phillips ambi light 55 inch Qled tv and got 6 years warranty, instead of 2. Great service next day delivery

February 2, 2026
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Reply from Richer Sounds - Weybridge

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

The extra mile

Very helpful & knowledgeable staff, who went the extra mile to ensure absolute customer satisfaction.

January 29, 2026
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Reply from Richer Sounds - Weybridge

Thank you for your wonderful feedback

Rated 5 out of 5 stars

First class online sales team

Thanks to the knowledgeable, friendly and easy to understand Weybridge telesales team. They gave me peace of mind enough to make my purchase online

January 29, 2026
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Reply from Richer Sounds - Weybridge

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

As always knowledgeable staff

As always knowledgeable staff, very helpful and patient

January 27, 2026
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Reply from Richer Sounds - Weybridge

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Why would I go anywhere else

As usual I received great guidance and feel that certainly the staff at Weybridge listen and provide the best solution and at the best price. Terry was great as usual... why would I go anywhere else?

January 24, 2026
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Reply from Richer Sounds - Weybridge

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Always a great service .

Always a great service from knowledgeable people, I went in to enquire about a home cinema surround sound system. They advised me on what to get and would work with the existing things I have . I purchased what I needed.

January 24, 2026
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Reply from Richer Sounds - Weybridge

Thank you for your 5 star review!

Rated 4 out of 5 stars

Helpful staff

The product I purchased turned out to be faulty. I did waste time trying to get the device working. When going back to the store the staff were very helpful and apologetic in resolving the issue, offering replacement or refund. Overall a positive experience.

January 22, 2026
Rated 5 out of 5 stars

They say the impression is the last…

They say the impression is the last one.
First time I shopped at Richer Sounds, although my son has been for a quite few times.
The time I walked in I was very impressed the way everything was displayed. My son and I were greeted by Mr Terry with a smile and courtesy
We found Terry very helpful, caring and understood what we were looking for. His recommendation was very honest and thorough. He didn’t hesitate for a minute when we asked to sample sound bars performance. He made us comfortable and displayed live performance of the sound bar effects.
What really touched us that no time we felt he seemed to be in a rush and left us with total satisfaction.

January 21, 2026
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Reply from Richer Sounds - Weybridge

Thank you for your 5 star review!

Rated 5 out of 5 stars

Excellent advice on the phone and dealt…

Excellent advice on the phone and dealt with so professionally at the shop, even the young lad on work experience created a good impression. I continue to recommend you to friends and family since our first purchase some 3 years ago

January 14, 2026
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Reply from Richer Sounds - Weybridge

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Exceptional customer service…

Exceptional customer service from Jordan at the Weybridge store. He suggested an ex display amp of the model I was looking for, saving me a considerable amount, and had it delivered quickly. Great amp, great price, great service.

January 14, 2026
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Reply from Richer Sounds - Weybridge

Thank you for your 5 star review!

Rated 5 out of 5 stars

New Samsung TV

Had a slight problem paying for my purchase online, but this was easily rectified over the phone. Collected our new TV 2 days later from our local Richer Sounds.
Very easy purchase with £50 additional discount and a 6 year guarantee. Very happy with the Samsung TV.

January 6, 2026
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Reply from Richer Sounds - Weybridge

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Excellent Service

I purchased an 'open box' item which I couldn't get to work. The staff at the Weybridge branch were very helpful in checking the device and then ordering a new replacement for me which arrived promptly the next day.

January 8, 2026
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Reply from Richer Sounds - Weybridge

Thanks for your feedback, great to read you were happy with our service.

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