Right Deals Reviews 

732
TrustScore 2 out of 5

2.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Terrible service – Avoid this shop!I ordered an impact drill back in June, and today is August 22nd, but the product has still not been delivered. Communication from the company has been poor and spor... See more

Rated 2 out of 5 stars

Took days for a item to be sent. Was advertised overnight delivery from Auckland to Auckland but it took 4 days, they tried to say it was on the way but the tracking showed it hadnt even been picked u... See more

Rated 5 out of 5 stars

Excellent service, quick free delivery (almost next day), best market price even cheaper that the first bed same model and brand that I bought 5 years ago from another store. I love ottoman birlea bed... See more

Rated 1 out of 5 stars

Would give no stars if I could! Shocking customer service! Dining table arrived, half missing and badly damaged! Arranged pick up, & told would receive refund! Have tried to call numerous times (premi... See more

Company details

  1. Furniture Store
  2. Bed Shop
  3. Bedroom Furniture Store
  4. Flat Pack Assembly
  5. Living Room Furniture Store

Written by the company

Right Deals UK - New owner 2024! We believe that every home deserves the highest quality of furniture. Our options include furnishings for bedrooms, offices, gardens, hallways, kitchens, dining and living areas plus storage facilities.


Contact info

2.0

Poor

TrustScore 2 out of 5

732 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.0

All reviews

(732)

2 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Arrived very quickly & was cheaper than…

Arrived very quickly & was cheaper than same item anywhere else. Good communication re delivery too. Very impressed :)

August 22, 2020
Unprompted review
Right Deals logo

Reply from Right Deals

Good Afternoon Anne,

Thank you very much for leaving us a review. We are happy to see that you found us the cheapest in your search.

We hope to see you again, and if you have any issues please feel free to get in touch with us.

Regards,

James

Rated 5 out of 5 stars

All great

All great, thank you

August 19, 2020
Unprompted review
Right Deals logo

Reply from Right Deals

Good Afternoon,

Thank you very much for your review. Thanks for leaving us 5 stars, if you have any questions or concerns please feel free to contact us.

Regards,

James

Rated 1 out of 5 stars

Hold on to your hard earned money and avoid !

Wish I had read the reviews before I ordered, two of my most recent emails have been ignored. Delivery In 1-2 days has turned into two weeks. First the courier had it and I should receive it any day and then after the first week I was contacted to say it wasn’t even in stock Despite being told it was on its way ,customer services were nice untill I was informed it wasn’t in stock now they just ignore my emails. Wish I had just paid the extra and went somewhere else to be honest just been a nightmare and If i continue to be ignored will contact trading standards.

August 16, 2020
Rated 5 out of 5 stars

Excellent service

Excellent service , only took less than a week for all my furniture to arrive , highly recommend

August 11, 2020
Unprompted review
Right Deals logo

Reply from Right Deals

Hi Ms Neave.

Thank you so much for your kind review.

I hope to see you again soon! - Sam

Rated 1 out of 5 stars

Terrible

Sold me a faulty product and then refused to replace it or fully refund me, even though the mistake was not visible until halfway through the assembly process so there's nothing I could have done. I now have paid a lot of money for a faulty shelving unit.

August 11, 2020
Unprompted review
Rated 1 out of 5 stars

Still waiting for my wardrobe says it's…

Still waiting for my wardrobe says it's been dispatched but hasn't left there warehouse (if they even have the stock). Fingers crossed for my refund when I request one as i dont think my wardrobe is ever going to turn up. AVOID!

August 10, 2020
Unprompted review
Right Deals logo

Reply from Right Deals

I am very sorry to hear that your order has been delayed. I can see that my colleague is currently dealing with so I will leave you in her capable hands.

I hope everything is resolved for you soon. Please accept my apologies for the inconvenience caused.

Kind regards - Sam

Rated 1 out of 5 stars

Shameful company - DO NOT USE

Shameful company. Do not use.

I ordered a bedside table and chest of draws. The chest of draws arrived late and damadged. The bed side table has still not arrived despite ordering nearly a month ago.

I have emailed around 10 times and not received a single response. The call centre is closed so it is impossible to speak to anybody about my missing and damaged goods.

Can you urgently review and ship me the correct goods.

Do Not use this company.

August 7, 2020
Unprompted review
Rated 4 out of 5 stars

Mixed experience

Order: 239206.

Delivery timescale was excellent. My horrible experience is returning my item. My return was validated on the 18 June 2020, there was a mishap by the company which delayed pick up to 15 July 2020. Return Item was collected on the 17 July 2020, now I've received no confirmation of my refund. It is now 6 August 2020, I'm still waiting for my refund. Contacted the company multiple times.

20/08/2020 update - received a phone call from the company, I appreciate the explanation for the delay, my refund is now processed. The covid 19 situation has not helped the service of many companies. The company has overall been proactive.

August 6, 2020
Unprompted review
Rated 5 out of 5 stars

Excellent !!!

Excellent !!!! Great product, great service and great communication.

Would highly recommend!!

August 5, 2020
Unprompted review
Right Deals logo

Reply from Right Deals

Hi Claire

Thank you so much for your kind review! I hope to see you again soon :)

Sam

Rated 1 out of 5 stars

Order not even dispatched

Ordered a few days ago was told on order delivery would be today have been sent a tracking number only to find that the furniture hasn't even bee. Sent out from right deals as of yet and can't get a reply as to when I will get it starting to wish I'd ordered from elsewhere as want the goods asap

August 5, 2020
Unprompted review
Right Deals logo

Reply from Right Deals

Hi Louise

I am very sorry to hear that your order was delayed. I hope everything eventually arrived in good order.

Please accept my apologies for the inconvenience caused.

Kind regards, Sam

Rated 1 out of 5 stars

Disgusted Beyond Belief

Re: Order Number 250927

My saga has been ongoing ever since the 19th July. Firstly, I sent you 2 emails to cancel my order, of which, you replied that ,according to you, you did not receive. On the 20th, I sent 2 further e-mails, requesting the delivery of the item to be stopped, which you had every opportunity to do so but, failed miserably. So much so that, the goods turned up on my doorstep on the 21st, without my knowledge, after all the appeals to not wanting the goods, falling on completely deaf ears. Since then, I have sent no less than THREE e-mails, all of which have been totally ignored, requesting collection of these goods, an RMA number plus address details to be sent, plus a refund for unwanted goods, minus the £30 collection fee you deem fair to charge for your incompetence in the whole matter. I've had no reply to all but one in all the correspondence i've sent you since mid July and I have copies of everything sent. Your goods, at present, remain here still unopened and want to return them at the earliest opportunity. This has been dragging on long enough, could you please get this matter sorted, once and for all, and have the item returned to you, together with, a full refund for the monies still owed to me. Shoddy communication at it's best and i've never known the likes of such appalling customer service!

August 4, 2020
Unprompted review
Rated 1 out of 5 stars

Delivery was two parcels which made up…

Delivery was two parcels which made up one item. There was 6 days between first and second parcel, this caused problems and checking the tracking was useless as this kept changing. Whether this was supplier or courier made no difference to me I ordered from right deal

August 4, 2020
Unprompted review
Right Deals logo

Reply from Right Deals

Hi Mr Rowan

I'm very sorry to hear of the problem you had with your delivery.

It sounds like your consignment was split and misdirected during transit. This is very rare but when it does happen, the remaining box would usually arrive the following day. In your case it looks like the remaining box had quite the journey before it reached you.

I am glad to hear that you have now received the full item, I hope you enjoy your purchase.

- Sam

Rated 5 out of 5 stars

Good quality

Good quality. Delivered promptly.

August 3, 2020
Unprompted review
Right Deals logo

Reply from Right Deals

Thank you so much for your kind review!

Come back soon! - Sam 💙

Rated 5 out of 5 stars

Very happy with the quick delivery and…

Very happy with the quick delivery and service. The bed is great:-). Happy to reccomend.

August 3, 2020
Unprompted review
Right Deals logo

Reply from Right Deals

Thank you so much for your review!

It's so good to hear that you have received the best service, quality and price... everything we aim for!

Take care - Sam 💙

Rated 5 out of 5 stars

Excellent service

Excellent service
Brought a bed for my son
Hes made up with it
Will definitely buy from these again
Very helpful and fast delivery

August 3, 2020
Unprompted review
Right Deals logo

Reply from Right Deals

Thank you so much for your kind review!

Come back soon! - Sam 💙

Rated 4 out of 5 stars

Everything was great from start to…

Everything was great from start to finish, very pleased. Don t be surprised though if delivery just turns up as it did with us. The driver was supposed to text with a 2 hour slot, but didn’t

August 3, 2020
Unprompted review
Right Deals logo

Reply from Right Deals

Hi Susan

Thank you for your review 😀

I'm sorry to hear of the unexpected delivery, I hope it wasn't too much of a problem!

Take care - Sam 💙

Rated 5 out of 5 stars

Great product

Great product. Competitive price and delivered on time.

August 3, 2020
Unprompted review
Right Deals logo

Reply from Right Deals

Thank you so much for your kind review!

Come back soon! - Sam 💙

Rated 4 out of 5 stars

Excellent delivery

Excellent delivery , was delivered well within expected time schedule . Packages not opened yet, for my son awaiting keys for new house .

August 2, 2020
Unprompted review
Right Deals logo

Reply from Right Deals

Thank you for your review 😀

Good luck to your son with the new house! - Sam

Rated 5 out of 5 stars

I was a bit sceptical after some mixed…

I was a bit sceptical after some mixed reviews but thought I’d “risk” it and have no regrets. The delivery was fast (less than a week) and it arrived in perfect condition. Would definitely use again.

August 2, 2020
Unprompted review
Right Deals logo

Reply from Right Deals

Hi Paul. Thank you for your kind review!

I'm glad to hear we were worth the risk 😆 - Sam

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look