Service while we had it was fine, but it is near to impossible to cancel. We were told we had no contract and then when we moved on, we were told we were contracted for another year. We paid a full... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
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The worst customer service! Our account manager began helping us with an issue and disappeared. Now for an month no replies to emails, doesn't answer our calls or ring back. Impossible to resolve o... See more
Company replied
Ringcentral is in a comfortable situation, no urgency, laid back as a phone job can get. I am on my 3rd attempt to get my phone unprovisioned, but there is nobody to take my call. The Spectrum busine... See more
Company replied
I cannot tell you how many times I've had to access customer support only to get pure, unadultered crap. RC is great until you have a problem and then they won't resolve it, they won't respond to your... See more
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Company details
- Telecommunications Service Provider
- Business to Business Service
- Conference and Meeting Room Service
- Conference Calling Service
- Video Conferencing Service
About RingCentral
Written by the company
The Leader in Trusted AI Communications
RingCentral, Inc. (NYSE: RNG) is a leading global provider of cloud-based business communications and collaboration solutions that seamlessly combine phone, messaging, video meetings, events, and contact center. RingCentral empowers businesses with AI-first conversation intelligence, and unlocks rich customer and employee interactions to gain insights and accelerate business outcomes. With decades of expertise in reliable and secure cloud communications, RingCentral has earned the trust of millions of customers and thousands of partners worldwide.
RingCentral’s Support Team is available in various channels to meet your needs. Reach out to us by live chat, community, or online support.
On-demand training for everyone from beginners to experts. Learn at your own pace. Free for all RingCentral customers.
The RingCentral Community is a great place to ask questions, learn from others, and grow your expertise.
If you are interested in RingCentral products, contact our Sales Team to get the conversation started.
Contact info
20 Davis Dr, , 94002, Belmont, United States
- (888) 528-7464
- review@ringcentral.com
- www.ringcentral.com
1.8
Poor
2K reviews
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This Company is terrible!!
This Company is terrible!!! They make you feel like its the 90's again with Limited SMS texts. They send you to 4 different agents to try to solve something to only leave you unresolved. Then they say that only the Admin can know what is going on and it makes it very unprofessional. The Admins' are usually the busiest people in a company and they make them have to sit on 3 way calls to troubleshoot any small thing. Please if you are a company looking for a messaging service look somewhere else and save yourself the hassle.
October 12, 2025
Unprompted review
Reply from RingCentral
Thank you for your feedback, Gabby. We are sorry to hear about your experience and understand your frustration regarding the SMS limitations and support process. We never want our customers to feel inconvenienced or unsupported. If you are open to it, the Review Team would love the opportunity to take a closer look at your case and help ensure your concerns are addressed. Please reference this review and email us directly at review@ringcentral.com with more information, and we will help improve your experience however we can!
We’ve been a long-time customer and…
We’ve been a long-time customer and have always appreciated the service. While the cancellation and refund process is clearly outlined in terms of service, we didn’t receive a renewal reminder email before the annual renewal charge went through. While not nessarily required under FTC guidelines for all states, it is considered good practice to keep customers happy and at ease. We reached out after the charge was processed to cancel, but was told that refunds aren’t processed until after a 30-day waiting period. We do not need the service, and the reasons for waiting (for number porting) is not needed by us either.
We understand policies are in place for a reason, but it would be nice to see a little leniency for loyal customers in situations like this. A more flexible or immediate resolution would go a long way in maintaining positive perception and goodwill toward the company.
October 13, 2025
Unprompted review
Reply from RingCentral
Thank you for your loyalty and for sharing your thoughtful feedback, Kendra. We understand your concerns about the renewal and refund process and appreciate your perspective on how communication could be improved. Your comments will be shared with our internal teams for review. If you would like us to take a closer look at your case, please reference this review and email the Review Team directly at review@ringcentral.com with more information, and we will help improve your experience however we can!
Reply from RingCentral
Thank you for your review and rating, Patrick! The Review Team would love to hear more from you. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We appreciate you for being a loyal RingCentral customer!
Someone forgot that a primary function…
Someone forgot that a primary function is to make and receive calls
October 7, 2025
Reply from RingCentral
The Review Team would love to better understand your feedback so we can help improve your experience however we can. Please reference this review and email us with more information directly at review@ringcentral.com. Thank you!
Denise was very professional and in…
Denise was very professional and in control of all the details. Had a great experience with her.
September 23, 2025
Reply from RingCentral
Thank you for sharing your great experience. We are pleased to hear that Denise provided you with professional, attentive support and made the process a great one! We will be sure to share your feedback with her.
If you are interested in sharing more about your experience, please reference this review and email us directly at review@ringcentral.com — we would love to continue the conversation together!
Not for small businesses
If you pay for a year upfront but no longer need service, they won’t send you a partial refund. Highly recommend against paying for a year upfront. Our service renewed in August and we no longer need it and I was told there’s nothing they can do.
October 1, 2025
Unprompted review
Reply from RingCentral
Hey Kelly, upon signing up for our service, RingCentral provides clear information regarding the terms surrounding cancellation procedures. The Review Team would love the opportunity to better understand your feedback and help improve your experience however we can. Please reference this review and email us directly at review@ringcentral.com with more information so we can continue the conversation together.
customer call me but the phone is not…
customer call me but the phone is not ringing, i called customer service no one pick
September 23, 2025
Reply from RingCentral
Thank you for your feedback. This is not the experience we wish for you to have. Please reference this review and email the Review Team at review@ringcentral.com with more information so we can ensure you get the assistance you need! We hope to hear more from you soon so we can help improve your experience however we can.
Covers our basics, better for larger companies
Provides the needs we have for business line connections - texting, telephone calls and voicemail.
We are small company so do not have need for the additional services like the conferencing, etc.
Only 4 stars as not user friendly in being able to "pull" photos from texts on website to "drag and drop" them into our client files. Also I can only "copy and paste" photos into the text via the mobile app rather than on the online website. Cannot send more than 1 photo at at time and does not accept any videos to copy/paste to send to clients
September 30, 2025
Reply from RingCentral
Thank you for sharing your experience with us and for highlighting how RingCentral supports your business needs for calls, texting, and voicemail! We are pleased to hear the core features are serving your company well. We also appreciate your thoughtful feedback about photo handling and video sharing. Insights like yours help us better understand how to improve usability for small businesses. The Review Team would love to learn more from you and help improve your experience however we can. To continue the conversation, please reference this review and email us directly at review@ringcentral.com.
Thank you again for your review and for choosing RingCentral!
Giving one star because I have to.
Giving one star because I have to.
Do not sign a contract with this organization. They will auto renew without any notice. They provide zero customer service.
Horrible company.
September 30, 2025
Unprompted review
Reply from RingCentral
We are sorry to hear about your experience. We understand your frustration with contract renewals and customer support; we take this type of feedback seriously. We would appreciate the opportunity to look into your account and address your concerns directly. Please reference this review and email our Review Team at review@ringcentral.com
with more information and your details. We will help improve your experience however we can.
Its not very reliable
Its not very reliable. Sometimes you have to push 1 after answering a call to actually answer the call. The app typically has a delay which makes conversations awkward. The voice to text messages are pretty bad, its easier to listen to the voicemail than try to translate the garbled crap it sends.
September 25, 2025
Unprompted review
Reply from RingCentral
Thank you for sharing your feedback with us, Brian. We are sorry to hear about the difficulties you have experienced. That is not the seamless experience we want for our customers, and your input helps us understand where improvements are needed. The Review Team would love the opportunity to learn more about your experience and see how we can help resolve any issues directly. If you are open to it, please reference this review and email us directly at review@ringcentral.com so we can connect you with the right resources. We value your feedback and the chance to help improve your experience with RingCentral however we can!
We have worked with RingCentral for…
We have worked with RingCentral for years now and they are reliable and work well for our office.
Unfortunately, it is only 4 stars because we recently went to purchase a new phone and it was very difficult to reach a customer service representative. I was hung up on multiple times, emails were not responded back to, and the chat representative only sent me a link.
September 23, 2025
Reply from RingCentral
Thank you for being a long-time RingCentral customer and for sharing your valued feedback! We are grateful to hear our service has been reliable for your office. We also apologize for any difficulties you faced when trying to purchase a new phone; that is not the level of support we aim to provide, and your experience will be shared internally to help us improve. If you are still in need of assistance, please reference this review and email the Review Team directly at review@ringcentral.com with your account details so we can ensure you get the support you need. We hope to help improve your experience however we can!
Platform is cumbersome when integration…
Platform is cumbersome when integration of several lines. Most as customer service appear to be learning as we go and unable to configure. When changing into a Holiday schedule for (7) lines I might as well stay open as it working within the system It takes about 8 hours of labor. Customer service appear to be learning as we go just like I am. I will be instructed to change a couple things only to find out that it corrupts other items put in place that were working. Language barrier adds to the long configuration time.
September 16, 2025
Reply from RingCentral
Thank you for taking the time to share your experience, Dan. We are sorry to hear about any difficulties you have encountered. Your feedback is important, and we take it seriously. The Review Team would love to continue the conversation and help point you to some internal resources that you may find helpful. Please reference this review and email us directly at review@ringcentral.com so we can help improve your experience however we can!
Used the service for 6 months
Used the service for 6 months before switching to a new CRM that offers all the same features as RingCentral at a fraction of the cost. When I called to cancel, I was told I’m locked into a 2-year contract—even though I don’t recall ever signing one. Now they’re making me wait just to get a copy of whatever “agreement” I supposedly signed. On top of that, I can’t even cancel or reduce the number of users until the end of my contract. So I’m stuck paying for extra phone lines and users I don’t even need for the next year and a half. If I ever need a service like this again, it definitely won’t be with RingCentral, and I’ll warn others that they trap customers into their service.
September 21, 2025
Unprompted review
Reply from RingCentral
We are sorry for the frustration you have experienced, Tony; that is not the experience we want for our customers. The Review Team would like to review your account details and help improve your experience however we can. Please reference this review and email us directly at review@ringcentral.com with more information so we can investigate further and help work toward a resolution.
These people are absolutely crooks
These people are absolutely crooks. I've called to cancel three times. I was assured it was canceled, continue to be charged every month and they have yet to issue refunds. Im beyond mad at this company and if I could get them shut down for unethical practices I would. I've already responded to the email address you idiots keep saying send to review but that doesnt work either.
September 20, 2025
Unprompted review
Reply from RingCentral
Hey Ralph, thank you for your feedback. Upon signing up for our service, RingCentral provides clear information regarding the terms surrounding cancellation procedures. We understand how frustrating this experience has been and want to help address it directly. Please reference this review and send your account and case details directly to review@ringcentral.com so our team can prioritize your case.
Love using Ring!!
January 3, 2025
Reply from RingCentral
Thank you for your awesome review, Jill! The Review Team would love to continue the conversation and learn more about your experience with our products and service. If you are interested, please reference this review and email us directly at review@ringcentral.com with more information. We appreciate you and your insights!
Customer support is lacking
Customer support is lacking.
Unable to add lines or get help without waiting days. I called two weeks ago and am still waiting on a call back. The setup for the account takes so many hours that in over a year it still isn't complete because it takes all day to make a few small changes. The support staff have very little understanding of the system and how to get the features working on our yealink phones.
September 9, 2025
Reply from RingCentral
We would like the opportunity to continue the conversation and help get this resolved as quickly as possible. Please reference this review and reach out to the Review Team directly at review@ringcentral.com with your account details and more information so we can take a closer look and help improve your experience however we can.
The company makes it impossible to…
The company makes it impossible to cancel the service. No online option, only cancellable via phone (21st century?) customer service is not reachable by phone, keeps going to voicemail. Responds days later asking for time to call but never sets one, highly suspicious and borderline fraudulent. Been trying to cancel for over a year and still keep getting charged. Will report to consumer protection. Avoid this service at all cost.
September 17, 2025
Unprompted review
Reply from RingCentral
We are sorry to hear about the challenges you have encountered while trying to cancel your service. That is not the experience we want for our customers, and we take your feedback seriously. We would like the opportunity to review your case and help improve your experience however we can. Please reference this review and email the Review Team directly at review@ringcentral.com with your account details so we can investigate further.
Unbelievable customer service
Unbelievable customer service. They constantly give you the runaround, make misleading claims, and seem focused only on squeezing every dollar possible. Extremely disappointing experience. Avoid at all costs.
September 15, 2025
Unprompted review
Reply from RingCentral
Hello again, Robert. Thank you for taking the time to share your feedback. As we mentioned, we would love the opportunity to continue the conversation with you directly. Please reference this review and email the Review Team at review@ringcentral.com with your account details and any additional context. We hope to better understand your experience and help work toward improving it however we can!
RingCentral’s support is appalling
RingCentral’s support is appalling. Our head office is in the UK, yet account manager (Mark) is only willing to meet during Pacific hours (between 8pm and 1am for us), making it useless for us. To make matters worse, their support team frequently fails to attend scheduled calls. The service is unreliable and unprofessional — we would never recommend RingCentral.
September 11, 2025
Unprompted review
Reply from RingCentral
We are sorry to hear about your experience and the challenges with scheduling and support; this is not the level of service we aim to provide. We would appreciate the opportunity to address this directly and ensure you are supported in a way that works best for you and your team. Please reference this review and email the Review Team directly at review@ringcentral.com with more information so we can help improve your experience however we can, Kate!
Extremely unhappy with this provider
Extremely unhappy with this provider. Support team is inefficient and hard to get in touch with. We ended up switching to a different provider, however, we were unable to cancel the service (for the same reason - hours on the phone and no assistance) and kept getting billed for over a year! Now that I was finally able to get in touch with someone, I was told that "we have a contract that must be fulfilled" and that we will be billed until it expires - for another 6 months! This provider is absolutely terrible. Stay away at all costs!
September 10, 2025
Unprompted review
Reply from RingCentral
We are sorry to hear about your experience and the frustration this has caused. Upon signing up for our service, RingCentral provides clear information regarding the terms surrounding cancellation procedures. We would like to review your case in detail to see how we can best assist and work toward a resolution. Please reference this review and email the Review Team directly at review@ringcentral.com with your account information so we can investigate right away and help improve your experience however we can.
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