Rinse is very good about doing my laundry! Pickup is efficient and so is delivery. My laundry is consistently clean and fresh. Rinse folds my bedsheets better than I do! Only occasionally there are... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
As someone who travels frequently for work, keeping up with laundry isn’t always easy. Rinse has been a huge help. Their pickup and delivery windows are reliable, the turnaround time is consistently f... See more
Company replied
Great help! Having the services of Rinse has made it possible for me to schedule times for pick-ups and deliveries when my illness has literally had me confined to bed. I am able to choose the kind... See more
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Highly recommended - I have the yearly Rinse Repeat subscription. App is easy to use and you can easily reschedule the pickup and dropoff dates that fit your needs. Clothing always comes back nicely f... See more
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Company details
Written by the company
Rinse picks up, professionally cleans, and hand delivers your clothes to your door. Our service is available 7 days a week, with deliveries always between 8pm and 10pm. We offer Wash & Fold, Dry Cleaning, Launder & Press, Hang Dry, and even Clothing Donation Pickup! To schedule a same-day pickup, visit Rinse.com, download the Rinse app, or simply text "Y" to 746-73 ("RINSE"). Your Rinse Valet will stop by between 8pm and 10pm with everything you need to get started, including your own personalized Rinse bags. If you have special requests or questions, you can reach our Customer Care Team via text (746-73) or email us at care@rinse.com.
Contact info
Brannan St 1000, 94103, San Francisco, United States
- 888-850-2444
- care@rinse.com
- www.rinse.com
4.6
Excellent
934 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 81% of negative reviews
Typically replies within 1 week
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Just wow!
Great service! I appreciate getting our laundry cleaned and washed. Rinse team is excellent and customer service fast in getting back to me, even on weekends/ after hours. I highly recommend Rinse, especially for busy professionals
June 21, 2026
Reply from Rinse
Hello Kunal! Thank you for the recommendation!
I have been a Rinse client for 2 years…
I have been a Rinse client for 2 years now. I use the rinse repeat service that they offer. I have been very happy with Rinse. They do a great job with my clothes. They are fast. They are consistent. Their customer service is excellent. They do a great job staying in touch with you regarding problems or issues. And they are very easy whenever I need to make a change with a pickup or a delivery. Even when changes on my end have been last minute. Rinse delivery people are always kind and communicative. My clothes always smell great. Rinse is not a cheap service--but the quality you get from Rinse is worth the higher price. I am a happy and satisfied client of Rinse--2 years going now.
June 9, 2026
Reply from Rinse
Hello Jason! Thank you for your continued support and kind words! We're so glad you've had a great experience with Rinse over the past two years. We truly appreciate your trust and look forward to serving you for many more years to come!
Reply from Rinse
Hi Pamela! Thank you for the 5 star review!
Good communication and service
Good communication and service, including contactless drop off through my building’s front desk. Will use again
June 9, 2026
Reply from Rinse
Hello Allison! Thank you for the great review!
Reply from Rinse
Hello! Thank you for the 5 star review!
Rinse is a great service
Rinse is a great service. It really saves you time energy and effort. Customer service is also exceptional. Anytime I’ve had an issue. It was resolved the same day. Also, it’s rare to have an issue.
November 13, 2025
Reply from Rinse
Hello Cornelius! We greatly appreciate your 5 star review!
Helpful, easy, fast
Helpful, fast, easy. Very impressed w/ their folding of my clothes and socks.
June 3, 2026
Reply from Rinse
Hello! Thank you for the wonderful review!
Ahh maazingggg 🤩
Easy, quick , communication was amazing from beginning to end! LOVEDDDD IT
June 4, 2026
Reply from Rinse
Hello Maria! Thank you for the kind words! We truly appreciate your support.
Service is extremely excellent
Service is extremely excellent. Pick up & delivery personnel “spread da ALOHA” & are very accommodating & ALWAYS with a smile. I’m moving & disappointed that “RINSE” doesn’t serve the remote area that I’m moving to:(
June 4, 2026
Reply from Rinse
Hello! Thank you for the kind words! We truly appreciate your support.
Reply from Rinse
Hello Mary! Thank you for the amazing review!
Rinse has excellent customer service…
Rinse has excellent customer service representatives.
I am glad to have discovered this company. My clothes come back clean and folded and the valets let me know when they’ve arrived.
Thanks for all your good work.
Olga S.
May 26, 2026
Reply from Rinse
Hi Olga! We're so glad you discovered Rinse and that you've had a great experience with our team. We appreciate your kind words and look forward to continuing to care for your clothes!
I had a very disappointing experience…
I had a very disappointing experience with this wash-and-fold service.
I regularly use two different laundry services and intentionally left out bags for both companies. This company picked up both bags, including one that was clearly intended for another service. When I contacted them about the mistake, they asked if I wanted them to clean the clothes anyway. I agreed, expecting the issue to be handled professionally.
Unfortunately, it took three days to get my clothes back, and when they were finally returned, they had not been washed at all. After holding my clothes for several days and failing to provide the service they agreed to perform, the company attempted to make up for it with service credit.
Service credit does not make up for the inconvenience of having my clothes tied up for days only to receive them back unwashed. The entire situation could have been handled much better from start to finish. Between the pickup mistake, the delay, and the failure to actually provide the service, this experience was extremely frustrating. I cannot recommend this company based on my experience.
June 3, 2026
Unprompted review
Horrible experience with AT&T…
Horrible experience with AT&T supposedly they don’t have anybody after hours. They only work when you work so you’ll have to take time off. And guess what you don’t get a choice you have to pay your bill because they’ll note that in your account.
February 16, 2026
Reply from Rinse
Hello Susana - This review was posted for the wrong company. The details mentioned don't relate to our business. Thank you!
Great Service
Rinse’s process could not be any simpler and has made a huge impact by saving me time. Plus the wash and fold service has been excellent.
May 18, 2026
Reply from Rinse
Hello Michael! Thank you! We're so glad Rinse has been able to save you time and that you've had a great Wash & Fold experience.
Reply from Rinse
Hello Ian! Thank you for your review! We're thrilled to hear you received great service and customer care. We appreciate your support.
Excellent service all the way around
Excellent service all the way around. High quality, highly recommended, nice people.
May 22, 2026
Reply from Rinse
Hi Chris! Thank you for your review! We're delighted to hear you had a great experience and appreciate your recommendation.
This service is easy and convenient
This service is easy and convenient! They are communicative about when they will pick up and drop off. No hassle and laundry is always folded nicely.
The only negative is it’s a flat rate based on bag size instead of weight, so if you only have a small load it’s going to be the same price even if the bag isn’t full. Otherwise it’s great when you need it and don’t mind spending a little more.
May 27, 2026
Reply from Rinse
Hello! Thank you so much for your thoughtful review! We’re so glad to hear the service has been easy, convenient, and hassle-free for you, and that our team’s communication and folding quality have stood out.
Senior Service is Really Great
The best help I could ask for. As a senior, having RINSE has been a huge relief. Great services, great results, always the extra touch. Highly recommend!
May 20, 2026
Reply from Rinse
Hi Barbara! Thank you so much for your kind words and recommendation! We’re honored to be able to make things a little easier and truly appreciate your support.
Rinse is a great company
Rinse is a great company. It’s easy to order pickup with one click and they always do a good job cleaning and folding the clothes and returning them promptly. I use them every month. Thanks!
May 18, 2026
Reply from Rinse
Hi Aryeh! Thank you for your continued support! We’re so glad you enjoy the convenience of our service and appreciate your kind words about our team and quality.
Convenience
Convenience, time consuming, the service is great they will pick up your laundry and wash/fold and deliver the l as Indy back to your home.
May 16, 2026
Reply from Rinse
Hello Mary! Thank you! We’re so glad you enjoy the convenience of our pickup and delivery service. We appreciate your support!
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