Riverside Garden Centre Reviews 

1,324
TrustScore 3 out of 5

3.2

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Rated 1 out of 5 stars

Company sent out some BBQ cleaning items in a paper bag. The cleaning materials were in flexible bottles and emptied everywhere because a hard box hadn't been used. I contacted them and they offered t... See more

Rated 5 out of 5 stars

Ordered a 90kg parasol base. Quick delivery by an excellent driver who gave helpful tips about putting the wheels on. Second purchase from Riverside whose web page on Alexander Rose parasol bases is f... See more

Rated 5 out of 5 stars

Have just purchased a Weber Spirit II BBQ from Riverside, via their website, the modern way! All delivered very quickly & efficiently, with no problems. The Weber was very well packed & was as expect... See more

Rated 5 out of 5 stars

Very pleased with my Weber BBQ cover . Although this item is available on other websites , having read the reviews about Riverside, I was confident that I would receive good after-sales services if n... See more

Company details

  1. Grill Store
  2. Fashion Accessories Store
  3. Garden Center
  4. Gift Shop

Information provided by various external sources

Riverside Garden Centre is an independent home and garden store and on-line retailer. Based in Hertford we are also home to the largest Weber Barbecue Showroom in the UK! Plus there's a large range of Garden Furniture, Artificial Plants, Pizza Ovens for you to choose from under one roof, or shop on-line from the comfort of your own home. Browse our massive ranges with huge savings and order in confidence with our secure payment system.


Contact info

3.2

Average

TrustScore 3 out of 5

1K reviews

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3.2

All reviews

(1,324)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic Service

Bought some Weber BBQ accessories for a fantastic price and they arrived the following day!

Fantastic service 👍

April 27, 2023
Unprompted review
Rated 2 out of 5 stars

Riverside Garden Centre is great - Weber Spirit II not so much…

Riverside Garden Centre is a very helpful and responsive supplier. When my Weber Spirit II arrived damaged they dealt with it promptly and sent me a replacement part.
Now the downside- the Weber Spirit II - very disappointing. When my Weber Genesis started to burn out after 8 years I decided to downsize to a Spirit, a decision that I regret deeply. The build quality is not a patch on the Genesis, the burners are very difficult to control and they pop and bang when you turn them off. I would not advise anybody to buy a Weber Spirit II. If you can't afford a Genesis, don't bother.

January 29, 2023
Unprompted review
Rated 5 out of 5 stars

A Wish Fulfilled 😁

I was very impressed with the quality of plants and the quickness of delivery. I particularly needed these silk Begonia plants as I wanted to have them to put into the funeral sprays I was doing for a customer. Their family member who sadly died absolutely loved them but at this time of year they are not available and I said that I would try and track some down. I’m so happy that I came across your website and that I was able to fulfil their request. Many thanks. Rose.B

February 23, 2023
Unprompted review
Rated 5 out of 5 stars

Great tools from traeger at an…

Great tools from traeger at an unbelievable price from the riverside sale.
If you have never visited the their Hertfordshire store you need to!!
Oh,
Quick delivery as well . What’s not to like?

January 5, 2023
Unprompted review
Rated 1 out of 5 stars

Paid, but no Goods

After placing the order, it was cancelled, apparently because there was not enough money in the account when in actual fact there was. They then sent an invoice asking for payment, after contacting them with no response, we still haven't received the goods and the money has gone out of the account.

November 14, 2022
Unprompted review
Rated 1 out of 5 stars

Avoid at all cost - despite items paid, they never arrived

Ordered items online, payment was deducted from my account immediately, got an update that order is shipped, together with a tracking number the next day. However items never arrived or received, despite contacting the company several times, no response. Shambolic customer service. Feels like a scam/fraud.

August 10, 2022
Unprompted review
Rated 5 out of 5 stars

Very pleased with my Weber BBQ cover

Very pleased with my Weber BBQ cover . Although this item is available on other websites , having read the reviews about Riverside, I was confident that I would receive good after-sales services if needed .
I would definitely use them again .Also pleased to see that gas can be delivered as some places have stopped providing this .

June 12, 2022
Unprompted review
Rated 1 out of 5 stars

Update!!

This is an update on the review left last week. Got an email on the Wednesday, first one ever to tell me the BBQ not a cheap BBQ at that will be delivered on that day. They do want people to wait in for them for 3 days on the off chance they may deliver. Then I get another email saying the BBQ has been delivered signed for by a Kyle . We we live in the middle of nowhere. So thought here we go again. Playing silly game. Asked my partner to phone. I have lost the will with this lot. Sarah actually answered the phone, well apparently it was not delivered but I should not have an email saying delivered, well I have. They do not have a clue what is going on. Oh and still waiting for a refund. Avoid like the plague.

May 16, 2022
Unprompted review
Rated 5 out of 5 stars

Great quality

Great quality webber. Super fast delivery and easy to use website. Very happy with my purchase.

May 3, 2022
Unprompted review
Riverside Garden Centre logo

Reply from Riverside Garden Centre

Thank you so much!

Rated 5 out of 5 stars

I always trust Riverside

Whenever I want a part or accessory for my Weber BBQ's its always Riverside that deliver the goods even when I do a search they come up cheapest and always have great delivery times. well recommended

April 26, 2022
Unprompted review
Riverside Garden Centre logo

Reply from Riverside Garden Centre

Thank you, glad you found it easy!

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