Great dresses but rubbish on the administration front. Next day delivery didn’t happen and then 2 dresses were sent out! Had to chase up the refund. Customer service response is inconsistent. Sometime... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I absolutely fell in love with the Clarice Chiffon Midi Dress (petite). The fit is impeccable. It hugs in all the right places and feels incredibly flattering and feminine. There’s a subtle vintage... See more
Company replied
Fantastic experience from start to finish. I visited their beautiful flagship store on the King's Road to make use of their clever 'pre-loved' offering of exchanging a Rixo item for store credit. A fe... See more
Company replied
I bought the Amina Claudia Rose Maxi Dress and instantly fell in love. It is a lovely mix of vintage retro charm a modern sensibility. The gorgeous red rose print is timeless, against a black backg... See more
Company replied
Company details
Written by the company
RIXO’s story began in the London living room of best friends Henrietta Rix & Orlagh McCloskey, born from their passion for vintage. Our philosophy is to evoke a wanderlust & free spirit in all our wearers, filling a gap in the contemporary market with easy-to-wear, feminine shapes and high quality materials. Always inclusive, always empowering, we create a fusion of original hand-painted prints and timeless silhouettes to flatter every woman, irrespective of age, season, size, nationality or time of day. United as a tribe, #HumansOfRixo stand together.
Contact info
Unit 1 & 2 Barrel Yard, Vinery Way, Hammersmith , W6 0LQ, London, United Kingdom
- customercare@rixo.co.uk
- www.rixo.co.uk
4.4
Excellent
999 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Poor quality dress
I purchased the Clarice dress in polka dot and handwashed it in cool water after the first wear. The dye ran and I contacted customer service but because the tag read dry clean only and I didn’t follow that there was nothing they could do and I completely accepted that it was my own fault. I loved the dress so I re-purchased it and dry cleaned it after wearing. On the second time I wore it it became wet so I left it for a few days before taking it to the dry cleaner. When I looked at it again the dye had run again and the dry cleaners instructed me there was nothing that could be done to fix it. I have now paid €570 for two dresses - i got two wears and now have no dress. There is obviously a significant quality issue with this dress! I would advise against purchasing.
April 25, 2026
Unprompted review
Reply from RIXO
Dear Sharon,
Thank you so much for taking the time to share this, we're truly so sorry to hear what’s happened with your Clarice dress, we can only imagine how disappointing this must feel, especially after purchasing it twice and taking such care with it.
Our Customer Care team isn’t able to see any previous correspondence or contact relating to either of the purchases you mentioned.
Hearing that the issue happened again, even after following the care instructions, is understandably very frustrating.
Please do reach out to us regarding your second purchase, and if you’re able to include your order details and any photos, we’ll make sure this is looked into properly with our wider team. We’d really like the chance to review this for you and see if there’s anything further we can do to help.
Thank you again for bringing this to our attention, we're so sorry for your experience, it’s certainly not what we want for our customers. We’d really love the chance to look into this further for you.
Kindest,
RIXO
Would not use Rixo again
My brother is getting married & I have just turned 40 & I have really struggled with getting a special dress for this occasion as I don’t feel comfortable in anything anymore & all my go to companies have slowly disappeared over the years. As it was my only brothers wedding, I thought I would spend a bit extra on a dress than I can really afford, so turned to Rixo as I feel the dresses still feel young & stylish but still suits a 40 year old woman. Ordered several, decided to keep one which was the best option I had tried on, still not 100% comfortable in it & not a typical wedding outfit but nothing else suited me as well so sent the other few back straight away. Rixo then released some more dresses & one of the new range looked perfect, I could imagine what I was going to wear with it, which shoes etc so I went to see about returns for the first dress & realised it was only a 14 day return period & I had had this dress for 16 days - so 2 days over. I emailed Rixo customer service & explained that it was an important event & they would 100% still be getting a sale from me whichever dress I kept & asked if they would honour a return, although a few days late, so I could try the new season dress. They emailed back saying they completely understood my situation but they would not accept the return. I know it is meeting their return policy but they would of still been getting a sale & I was 2 days over for a dress which still had tags on that they could still sell, I had only tried it on briefly once. So I am left with a super expensive dress that I feel isn’t perfect for my brothers wedding & I have that feeling that we have all had where I know something else would of looked better & I don’t have the type of funds I can just order the second dress as an extra, which they said I was welcome to order in their email. I have cried about it, which seems silly but I just wanted to look my best, which is very rare these days with how I feel about myself. Because of this blanket no response, I would never use Rixo again. No compassion, no understanding - just a solid no.
April 10, 2026
Unprompted review
Reply from RIXO
Dear Stefani,
Thank you so much for taking the time to share your experience, and we're so sorry to read how upsetting this has been for you.
We completely understand how much thought can go into finding the right outfit for a special event, and we’re truly sorry this added stress to what should be an exciting time.
While I can see the dress was outside of our 14-day return window by a week, and for that reason we weren’t able to make an exception on this occasion, we're very sorry for the disappointment this caused. We do appreciate that this wasn’t the outcome you were hoping for, particularly given the circumstances you shared with us.
Please know there was no lack of compassion in our response, and we're incredibly sorry it felt that way.
While we do have to apply our returns policy consistently, we genuinely regret that we couldn’t be more helpful in this instance.
We hope that, despite this experience, you’re able to enjoy wearing the dress you chose and feel wonderful in it on such a special day. It sounds like you put a great deal of thought into finding something for the occasion, and we truly hope it helps you feel your best as you celebrate with your family.
We truly appreciate your feedback, and we’re very sorry your experience has left you feeling let down.
Kindest,
RIXO
Great shopping
Great shopping , beautiful dresses, So easy to find my 'Mother of the Bride dress' with my daughter. Very helpful, friendly staff.
March 25, 2026
Reply from RIXO
Dear Sue,
Thank you so much for your lovely review. We’re so pleased to hear you had such a great shopping experience and found your Mother of the Bride dress with your daughter, what a special moment that must have been. The Dahlia dress is such an amazing piece!
It’s wonderful to know the team made the experience easy and enjoyable, and that you found our staff helpful and friendly. We hope you have the most wonderful time at the wedding and feel fabulous in your dress.
Kindest,
RIXO
Customer Service Not Great
Ordered a few dresses to try on in two different sizes. The dress I wanted to keep had a very strong smell of stale perfume & on closer inspection there was a hole in the sash & several clicks. I don’t think I would have noticed this if I had not closely inspected it because of the strong odour. Rang customer service, woman on the phone did not show any sign of apologies & when paying £300 for a dress, I am shocked that a dress which has clearly been worn before can be redelivered to another customer & the company not even be a little bit apologetic. The tag which was on other dresses that states ‘item can not be returned if tag removed’ was not on this particular dress. I was asked to send back but had to ask if I could have my delivery cost refunded as I was going to have to order another dress. In the mean time, the same dress in a different colour way was introduced & as I got a welcome discount to my first order, I emailed customer service to ask if I could have a new discount code to reorder the initial dress but was honest & did say in my email I was going to order it in the second colour way. Their answer was that they were only prepared to give me a discount on the first dress & said I would have to make two separate orders, meaning two separate delivery costs, to receive the discount on the one dress. I mean that just seems tight in my opinion, if they hadn’t sent out a used dress in the first place, I wouldn’t of needed to ask for a second discount code. Surely as a gesture of goodwill for sending out a used dress, they would make it a little easier for the customer to reorder. They will respond saying they are trying to keep costs down, but I had already been charged a £3.95 return fee for the first order, then would off had to pay another 2 x delivery costs then a second return fee to return whichever colour way dress I decided not to keep which in total would be £17.80 which is excessive to try on some dresses.
February 16, 2026
Unprompted review
Reply from RIXO
Dear Stefani,
Thank you for taking the time to share your feedback.
We’re really sorry to hear about your experience and completely understand how disappointing it must have been to receive a dress in less than perfect condition, especially when you were hoping to find something special.
This is certainly not the standard we aim for, and we’re very sorry for any upset caused. We’ve taken the time to review your interaction with our Customer Care team, and can confirm that an apology was given, along with a gesture of goodwill in the form of a discount and complimentary delivery on a future order, which was also followed up via email.
We’re truly sorry that this still left you feeling dissatisfied.
We do appreciate you bringing this to our attention and will ensure your feedback is shared internally as we continue to improve both our product checks and overall customer experience.
Kindest,
RIXO
We have had a wonderful afternoon…
We have had a wonderful afternoon trying on Wedding dresses! Tash was absolutely brilliant nothing was too much trouble. She made our freind feel very special and we all said ‘Yes to a gorgeous dress’
Thank you from Lesley, Sharon and Jo
April 8, 2026
Unprompted review
Reply from RIXO
Dear Lesley, Sharon and Jo,
Thank you so much for sharing this with us. We’re so happy to hear you had such a wonderful afternoon trying on wedding dresses.
Tash will be absolutely delighted to hear your kind words, and it’s so special that she could help make your friend feel so celebrated. Saying yes to the dress is such a memorable moment and we’re honoured to have been part of it! It truly still is a pinch-us moment to be part of such special occasions.
Thank you again from all of us, and we wish you the most magical wedding day.
Kindest,
RIXO
RIXO is my go to for all my clothing
RIXO is my go to for all my clothing needs: business meetings, special occasions, and casual days out. Feel confident and radiant wearing RIXO. Love the quality, fit, and excellent customer service, too.
March 25, 2026
Reply from RIXO
Dear Sheila,
Thank you so much for your wonderful review. We’re so happy to hear that RIXO is your go to for everything from work to special occasions and everyday wear.
It means a lot to know our pieces make you feel confident and radiant, and that you love the quality, fit, and customer service too.
We truly appreciate your support and look forward to being part of many more moments with you!
Kindest,
RIXO
Rixo customer service is brilliant…
Rixo customer service is brilliant anytime I’ve emailed I’ve always had a response back in less than 24hrs and they have been so helpful. You really don’t feel just like a number to them , and I love the personal touch.
March 25, 2026
Reply from RIXO
Dear Sheena,
Thank you so much for taking the time to leave us a review.
We’re delighted to hear that you’ve had such positive experiences with our customer service team and that the support has felt personal and helpful.
It really means a lot to us that you don’t feel like just a number; that’s exactly the experience we aim to create. We truly appreciate your feedback and your support and we can't wait to welcome you back soon!
Kindest,
RIXO
Never had more compliments
Rixo are my go-to when I need to feel my best. They know how to cut clothing that flatters all body types. I've never received more compliments than when I'm in Rixo! Whether shopping in store or online they are truly so kind, accommodating, friendly and you can tell they really care about their customers.
March 14, 2026
Unprompted review
Reply from RIXO
Dear Lizzie,
Thank you so much for your wonderful review. We’re so happy to hear that we're your go to when you want to feel your best.
It means a lot to know that our designs make you feel confident and that you receive so many compliments when wearing them. We’re also really pleased that you’ve had such positive experiences both in store and online with our team.
Your kind words truly mean a lot to us and we look forward to welcoming you back again soon.
Kindest,
RIXO
Excellent products with friendly, helpful service
I ordered some dresses to try at home for a wedding - my only problem was I loved all of them! Great quality, beautiful dresses! I then couldn't stop myself visiting the Marylebone store the following week where the team were so friendly and helpful it was a pleasure to shop (and buy a skirt!). My only plea is a few more styles / options in petite please!
March 21, 2026
Unprompted review
Reply from RIXO
Dear Jane,
Thank you so much for your lovely review. We’re delighted to hear you loved the dresses you tried at home, even if choosing was a challenge.
It’s also wonderful to know you enjoyed your visit to our Marylebone store and that the team made your experience so enjoyable. We really appreciate your feedback on the petite range too, it’s something we’re always looking to grow and improve so thank you for sharing, we're working on it!
We can't wait to welcome you back again soon.
Kindest,
RIXO
Amina Claudia Rose Maxi Dress
I bought the Amina Claudia Rose Maxi Dress and instantly fell in love. It is a lovely mix of vintage retro charm a modern sensibility. The gorgeous red rose print is timeless, against a black background which makes it so easy to wear all year round.
I loved the print so much, I also bought the Julien Claudia Rose Scarf to accessorise the dress. I’ve had a lot of compliments on the outfit.
The fit is so flattering and feminine. The bias cut skims the body effortlessly, the hemline is very pretty and unusual, while the deep V-neck and empire waist create a really elegant feminine silhouette. I also love the delicate lace trims and the shirred cuffs.
The lightweight crepe fabric is really easy to wear, non-restrictive and comfortable to wear all day. It’s one of those pieces that makes you feel instantly confident.
March 27, 2026
Unprompted review
Reply from RIXO
Dear Katherine,
Thank you so much for such a thoughtful and detailed review. We’re absolutely delighted to hear how much you love the Amina Claudia Rose dress and how beautifully you’ve styled it with the matching Julien scarf!
Your description of the print and silhouette captures it perfectly, and it’s wonderful to know it makes you feel confident, comfortable, and elegant all at once. That’s exactly what we hope for with every piece.
We’re so pleased it’s brought you so many compliments and has become such a special part of your wardrobe.
Kindest,
RIXO
My experience with Rixo has been…a journey, but a delightful one.
My experience with Rixo has been nothing short of splendid — the service is swift, efficient, and genuinely helpful, which is a rare and beautiful thing these days. The dresses I’ve tried have all been impeccably made, in gorgeous fabrics and colours that could tempt even the most determined minimalist. Sadly, I have not yet found the one for my son’s wedding — apparently my dress and I are enjoying a prolonged courtship. But I remain undaunted, because I’m quite convinced that somewhere within Rixo’s rails, my perfect wedding-guest moment is waiting patiently for me.
March 27, 2026
Unprompted review
Reply from RIXO
Dear Alex,
Thank you so much for taking the time to leave us such a thoughtful review. We love hearing that your RIXO journey has been such a positive one and that you’ve enjoyed the service, fabrics, and colours of our dresses.
We completely understand the search for that perfect wedding-guest dress, it’s a special moment and deserves the perfect piece. We launch new styles monthly (usually the 2nd week of each month) so we’re confident that the one meant for you could be coming very soon!
Thank you again for your lovely words.
Kindest,
RIXO
I never wear dresses
I never wear dresses - strictly trousers for years. I walk past the RIXO shop in kings road often and one day I decided to venture in. AND I BOUGHT A DRESS! And even more exciting - every one of my friends said SUZY you’re in a DRESS! It looks fab. I’m going to buy another . You have converted me. Who knew how easy they are to wear…. Thank you
March 19, 2026
Unprompted review
Reply from RIXO
Dear Suzy,
Thank you so much for your review. We love hearing how a visit to our Kings Road shop turned into such a fun dress adventure.
It’s amazing that your friends noticed too, there’s nothing like that little boost of confidence when you try something new and it feels just right. We’re thrilled that you’ve discovered how easy and enjoyable wearing a RIXO dress can be.
We can’t wait to welcome you back for your next one!
Kindest,
RIXO
First experience of Rixo
First experience of Rixo. Visited outlet store in Bicester. Staff very helpful. Bought a beautiful dress. Now enjoying exploring website for more options for wedding this summer.
February 24, 2026
Unprompted review
Reply from RIXO
Dear Linda,
Thank you for sharing your experience. We’re so glad your first visit to our Bicester Village outlet store was a positive one and that our team could help you find a beautiful dress.
It’s exciting to hear you’re exploring the website for more options for the wedding this summer, we hope you find the perfect pieces to enjoy the celebrations in style.
Kindest,
RIXO
Beautiful, flattering dresses
I have bought a few dresses recently from Rixo - I started off with one but it was so well cut, well made and so flattering, I ended up buying three more. What I love about them is that they make me feel attractive and womanly, well dressed and just… my best self. The ones I went for are all pure silk too, so gorgeous to wear.
March 26, 2026
Unprompted review
Reply from RIXO
Dear Natasha,
Thank you so much for sharing your experience. We’re thrilled to hear that your RIXO dresses have made you feel confident, attractive, and truly like your best self.
It’s wonderful to know that the fit, quality, and luxurious silk fabrics are making such a difference, and we’re so happy they’ve inspired you to expand your collection. We can’t wait for you to discover more pieces you’ll love.
Kindest,
RIXO
Beautiful clothes
Beautiful clothes! I ordered a silk dress which was absolutely stunning. Sadly it didn’t sit quite right on me so I had to return. The returns process was straightforward and I received a refund quickly.
January 29, 2026
Unprompted review
Reply from RIXO
Dear Lisa,
Thank you for your review. We’re so glad to hear you loved the silk dress, even if the fit wasn’t quite right, and that the returns process was simple and hassle-free.
We really appreciate your feedback and hope we can help you find another piece that fits perfectly next time.
Kindest,
RIXO
awesome expeirince in store and online!
March 19, 2026
Unprompted review
Reply from RIXO
Dear Anna,
Thank you so much for taking the time to leave us a review, it's much appreciated.
Kindest,
RIXO
Beautiful dress
After looking at lots of options I finally found my wedding dress here! I’m so pleased with it - it’s beautiful and exactly what I wanted. Simple. Elegant and beautifully made - can’t wait to wear it. 🥰
March 2, 2026
Unprompted review
Reply from RIXO
Dear Jackie,
Thank you for your review and for sharing your excitement about your new Marlice dress!! We’re absolutely thrilled that you found your perfect wedding dress with us and that it’s everything you hoped for.
We hope wearing it on your special day is as wonderful as you imagined and that it brings you lots of joy and unforgettable memories.
Kindest,
RIXO
Reply from RIXO
Dear Siobhán,
Thank you for taking the time to leave us a review. We can't to welcome you back for your next purchase!
Kindest,
RIXO
Lovely products and the petite range is…
Lovely products and the petite range is massively appreciated. Everything I’ve tried so far has been a perfect fit!
February 28, 2026
Unprompted review
Reply from RIXO
Dear Claire,
Thank you so much for your kind words. We’re delighted to hear that you’ve found the petite range to be such a great fit and that you’re enjoying our pieces. It means a lot to us to know that they're working perfectly for you, and we look forward to seeing you enjoy more of our collections.
Kindest,
RIXO
The bridal experience was so perfect
The bridal experience was so perfect - Katherine in the team was so helpful and lovely and helped me find the perfect outfit for my wedding day 😊 she made me feel very welcome and very comfortable!
February 28, 2026
Unprompted review
Reply from RIXO
Dear SW,
Congratulations on your upcoming big day! Thank you so much for your lovely review. We’re thrilled to hear that Katherine could help make your bridal experience so special and that you felt welcome and comfortable while finding the perfect outfit for your wedding day.
We'd love to see any pictures you may share on social media so please be sure to tag us! #humansofrixo
Kindest,
RIXO
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