Rllovatt Reviews 3

My neighbour had a new roof installed by this company.
As our roofs are old the new tiles used do not match and therefore the company decided to put in a bonding gutter.
Having never seen this done before I thought it looked kind of odd to have this 'divider' between our tiles. The back of the house didn't look too bad from what I can see.

The front of the house looks awful! The tiles next to the bonding gutter no longer sit flat, they're on an angle and it looks awful.

There were gaps in my tiles when they refitted them-this has since been resolved.

There was a gap of a few inches in some areas between my tiles and the bonding gutter. The tiles have now been pushed over towards the bonding gutter, which concerns me that to do this, there are now gaps in my tiles that without climbing onto the roof I cannot see.

They put clips on my tiles to keep them in place, they didn't need this prior to the bonding gutter being installed and they look awful. It looks like someone has climbed up and got a needle and thread out and stitched my roof (also lots of these clips on neighbors roof). I personally think they look awful.

At no point before or during the installation did the company contact me to discuss what was happening or to advise me that the look of my roof would be impacted by their installation.

When their staff returned the Monday after I'd noticed all the issues with the front part of the roof, I pointed out these to the lads. One of who agreed that it didn't look great and wasn't what he would have done (he'd not been there the previous week).

I later spoke with a manager-Andy, who told me that he'd resolve my issues.

Monday, they installed the roof over the neighbours porch which connects to my bay window.

Again bonding gutter was used and again this looks unsightly as my tiles no longer sit flush.

The flashing removed from over the bay window wasn't put back correctly and had gaps on my side. This has been resolved.

I obviously discussed with my issues with the neighbour and I emailed the company to put my complaint in writing on the Monday afternoon.

By Friday I had not received a reply to my complaint and asked to speak to a manager.

Andy came out to discuss with me and was basically arsey from the het go, like I'd inconvenienced him. His first question to me was what do you want me to do.

This immediately got my back up as I'd already spoken with him and emailed. I'm not a roofer so I don't know what cam be done to resolve the issue to make my tiles flush again.

I'd already sought legal advice, they'd told me that there could be issues with encroachment as there wasn't a party wall agreement in place.

Andy told me that this wasnt required because they weren't encroaching on my roof per their original plan. He explained there was a mini stonewall that could no longer be purchased and because of this, they needed to install the bonding gutter as the old and new tiles wouldn't lline up.

At this point they should have approached me as they needed to fit this gutter and it in fact is encroaching on my property. However, they continued with the job, irrelevant of how my roof would look afterwards.

My neighbour suggested that the part of the gutter could be removed that was on my side, however I would then be responsible for any leaks on my side.

Andy said lead could be used but could cause issues.

So basically I had a choice of my tiles not being flush or be liable for any leaks because of the work they completed without my permission.

Due to ongoing health issues I wasn't able to look further into this and just gave up and left the slanted tiles.

Now, I am getting a new roof fitted myself in the next year but I'm still going to have the issue of tiles not sitting flush because of this bonding gutter issue. Andy said that its more than likely I'll end up with tiles that will fit flush with next doors tiles and the bonding gutter could be removed. I thought this would be the best solution but since found out that it'll cost me more to have it removed.

So now I've got to decide if I leave it ir foot the cost for an issue they've caused.

I've added a photo for context, my roof is obviously the old one on the left.

Absolutely fantastic service. Our roof had seen better days and I enquired about having it reroofed and having solar panels fitted. Everything was explained and options given. Once we agreed a price the wheels started to turn. A skip was delivered, scaffold went up and the roofers turned up to do the work. Everything ran like clockwork and very quickly. I cannot find fault in anything. As the customer they have kept me informed at every stage. They turn up when they say they will. They do a very professional job and everything has been completely hassle free. I would happily recommend them.

I'm now sat here watching the app showing my battery slowly filling up off the autumn sunshine.

Top marks from a very satisfied customer

Lovatts recently replaced the roof of our terraced house following several years of problems with leaks. They did a great job, and during the recent heavy rainfall we were so relieved that there are no more leaks. As is usually the case with building work there were challenges encountered along the way but we were very impressed with the response of the team at Lovatts and their commitment to addressing our concerns and their customer-focused approach. They consistently demonstrated a genuine desire to ensure our satisfaction throughout the project, which made us feel valued as customers.

What sets them apart is their dedication to addressing customer concerns and delivering satisfactory results. If you are seeking a responsive and customer-focused company, we would definitely recommend them.