I spoke with 2 different people, Kayla and Megan. Kayla was very reassuring, and explained the process. I was also very pleased when Megan answered my additional questions after I started the claims p... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This is a wonderful company. I travel frequently, usually internationally, as a guest lecturer on cruise ships, and the Travel Pro policy is affordable and provides good coverage. In the years I've be... See more
Company replied
I needed to cancel because my traveling companion was ill. I dreaded dealing with the insurance company. My last experience with another travel company was awful. Great surprise with RoamRight. Wha... See more
Company replied
I called the toll free number twice. Once to get a better understanding of benefits — I spoke with Lori. The second time was to purchase two packages (1 each for me and my sister). On this call, I w... See more
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Company details
About Arch RoamRight
Written by the company
Arch RoamRight is a provider of global travel insurance, including trip cancellation and emergency medical plans. Arch RoamRight’s domestic and international plans cover leisure and business travelers, vacation and adventure travelers, and students and group travelers.
Arch RoamRight plans are underwritten by Arch Insurance Company, an A+ rated, market-leading specialty insurer. Venture farther and travel smarter with RoamRight.
What is Travel Insurance?
- Reimburses some or all of your travel costs if your trip gets interrupted or cancelled,
- Pays for medical expenses that your primary insurance doesn't cover,
- Reimburses you for lost luggage,
- Helps you with problems you encounter while you travel,
- And much more.
Arch RoamRight Details
Written by the company
Money-Back Guarantee
At Arch RoamRight, customer service and satisfaction are of utmost importance to us. After all, our goal is to provide you with protection during your travels.
Your satisfaction is important. That’s why we offer a money-back guarantee*, which allows you to cancel your travel insurance plan within 14 days from your effective date of coverage** or before your scheduled departure date, whichever comes sooner.
Arch RoamRight will refund all of your premiums paid if you cancel coverage within the time specified, provided you have not already filed a claim under the travel insurance plan.
All cancellation requests must be submitted in writing. You can email your request to customerservice@roamright.com.
*Not available to residents of New York and Washington.
**Residents of Indiana have up to 30 days from the effective date of coverage.
Contact info
Executive Plaza IV, 11350 McCormick Road, Suite 102, 21031, Hunt Valley, United States
- 1-800-699-3845
- customerservice@roamright.com
- www.roamright.com
4.8
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 91% of negative reviews
Typically replies within 2 weeks
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Reply from Arch RoamRight
Josephine,
Thank you for your review.
We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch RoamRight Team
The price is reasonable
The price is reasonable. It’s very easy to navigate the process and read what it includes.
September 19, 2026
Reply from Arch RoamRight
Joann,
Thank you for your review.
We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch RoamRight Team
Helping with issue
September 18, 2026
Unprompted review
Reply from Arch RoamRight
Hello,
Thank you for your review.
We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch RoamRight Team
Waiting for message with policy info
Waiting for message with policy info. need something to have with me during the trip.
September 17, 2026
Reply from Arch RoamRight
Jim,
Thank you for reaching out to us. At the time of posting, we understand that your issue is being, or has been resolved. If you have any further questions, please contact us.
Regards,
The Arch RoamRight Team
quick and easy
September 17, 2026
Reply from Arch RoamRight
William,
Thank you for your review.
We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch RoamRight Team
Excellent information from a knowledgeable agent!
The representative (Brenda) dealt with me professionally and gave me comprehensive information about the multi-trip insurance I was interested in. She also gave me information about Proplus insurance when I mentioned that the trips we will be taking are with Gate1. She gave me quotes for both. I wish I had asked her for a quote for up to $10,000. Now I have to call back to get that. Otherwise, she was great!
September 16, 2026
Unprompted review
Reply from Arch RoamRight
Hello,
Thank you for your review.
We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch RoamRight Team
Very efficient and quickly…
Very efficient and quickly accomplished! Thanks!
September 16, 2026
Unprompted review
Reply from Arch RoamRight
Renee,
Thank you for your review.
We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch RoamRight Team
Isabel from Arch RoamRIght made everything easy
Isabel from Arch RoamRIght made everything easy. She answered all of our questions and made very thoughtful recommendations. We look forward to working with Isabel and Arch RoamRight. Superb customer service and value.
September 16, 2026
Unprompted review
Reply from Arch RoamRight
Jim,
Thank you for your review.
We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch RoamRight Team
Helpful Service and Easy Travel Insurance Process
I had a very good experience with RoamRight. The process of getting travel insurance was straightforward, and the representative I spoke with was friendly and knowledgeable. They took the time to answer my questions and explain the coverage options clearly, which made it easier to choose a policy for my trip. Communication was prompt, and I appreciated how efficiently everything was handled. The policy information was easy to access, and I felt comfortable knowing I had coverage in place before traveling. Overall, the process was smooth and convenient, and I was happy with the service I received.
August 18, 2026
Unprompted review
Reply from Arch RoamRight
Rocio,
Thank you for your review.
We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch RoamRight Team
Straightforward Process and Helpful Service
I had a very good experience with RoamRight. The process of getting travel insurance was straightforward, and the representative I spoke with was friendly, knowledgeable, and patient when answering my questions. They explained the coverage clearly and made it easy to understand what was included. The policy was arranged quickly, and I felt comfortable knowing I had coverage for my trip. Overall, the service was professional and the experience was smooth from start to finish.
August 18, 2026
Unprompted review
Reply from Arch RoamRight
Silvana,
Thank you for your review.
We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch RoamRight Team
Sharla - great customer service
Sharla was extremely helpful and professional. She easily understood what I was asking for and was able to add the coverage I was is!!!!!
September 15, 2026
Unprompted review
Reply from Arch RoamRight
Janet,
Thank you for your review.
We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch RoamRight Team
The representative
The representative, Stephanie, understood my question. Answered it in a meaningful way. Completed the modification efficiently. My new policy docs were received immediately
September 15, 2026
Reply from Arch RoamRight
Joseph,
Thank you for your review.
We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch RoamRight Team
Reply from Arch RoamRight
TJ,
Thank you for your review.
We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch RoamRight Team
Excellent service
My customer service rep was great! Very helpful, knowledgeable, efficient and friendly. Couldn't ask for more.
September 11, 2026
Unprompted review
Reply from Arch RoamRight
Katy,
Thank you for your review.
We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch RoamRight Team
Quick efficient and knowledgeable
Quick efficient and knowledgeable. Very pleasant and kind. Thank you
September 10, 2026
Unprompted review
Reply from Arch RoamRight
Donna,
Thank you for your review.
We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch RoamRight Team
Brenda was really pleasant and promptly…
Brenda was really pleasant and promptly renewed my policy- she made it a wonderful experience! Thank you 🙏🏼
September 10, 2026
Reply from Arch RoamRight
Kevin,
Thank you for your review.
We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch RoamRight Team
Great customer service
September 8, 2026
Reply from Arch RoamRight
Tam,
Thank you for your review.
We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch RoamRight Team
Megan was very knowledgeable and helpful
Megan was very friendly, helpful and knowledgeable. She listened to my questions and responded very well. Thanks for the great experience!
September 8, 2026
Unprompted review
Reply from Arch RoamRight
Hello,
Thank you for your review.
We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch RoamRight Team
Polite and courteous approach
Polite and courteous approach. Provided detailed information and very patient when asked questions.
September 8, 2026
Reply from Arch RoamRight
Domenica,
Thank you for your review.
We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch RoamRight Team
I needed trip insurance
I needed trip insurance and was able to get it quickly and at a reasonable price. I keep coming back to Arch because I get great service every time I deal with them.
September 2, 2026
Unprompted review
Reply from Arch RoamRight
Howard,
Thank you for your review.
We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch RoamRight Team
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