Robinson's Shoes Reviews 

563
TrustScore 2.5 out of 5

2.3

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Rated 1 out of 5 stars

Ordered R.m Williams boots and belt totalling to nearly £500, didn’t receive my order, emailed Gemma at the company as they don’t have a customer service phone number to contact them directly just a... See more

Rated 2 out of 5 stars

I ordered shoes and the order excepted and payment tacken 3days later I was emailed to be told Robinsons did not have stock and would need at least 2 weeks to supply me. I can't understand why it took... See more

Rated 3 out of 5 stars

Despite putting in code for 15 % discount per email this did not show in transaction. Tried to call to no avail and no response from email. Dissapointing service when being sent emails looking for b... See more

Rated 1 out of 5 stars

Sold me something saying was available for immediate dispatch .. got an email saying they would be 8-9 weeks, which is way past Christmas, so asked for my £250 to be refunded .. now after over 2 weeks... See more

Company details

  1. Shoe Store

About Robinson's Shoes

Information provided by various external sources

Robinson's Shoemakers is one of Ireland's most prestigious gentlemen's shoe companies offering bespoke shoemaking, traditional English footwear brands, a repair service and Robinson's own brand of off the shelf hand-made shoes.

Established Carrickfergus, Northern Ireland in 1954 by William & Annie Robinson as a local leather workshop and traditional cobbler, Robinson's has been at the centre of Carrickfergus for over 60 years. Now a third generation family business the company continues to grow from strength to strength offering expertise in all things shoe related not just locally but across the world.

In an ever faster paced world, were things rarely stay the same for long, it is refreshing to sometimes stop and to think at how things used to be done. When it comes to quality footwear this is exactly how things are at Robinson's. With time honoured traditions, finest materials and unique customer service you will be blown away by your experience. The Carrickfergus town motto is Gloria Prisca Novatur – The Glory of the Old Made New – and what better way to do business.


Contact info

2.3

Poor

TrustScore 2.5 out of 5

563 reviews

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No recent history of asking for reviews

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2.3

All reviews

(563)

1 review in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Robinson's Shoes

Robinson's price was the best that I could find for the shoes that I bought. The service they provided was excellent and I would use them again.

January 12, 2016
Unprompted review
Rated 5 out of 5 stars

The personal touch

The personal touch matters so much. Kevin's phonecall, assuring me of their service, made me a lifetime customer. I've used Robinson's before and most certainly will again. Quality is more than material.
Well done Robinson's
G White
Scotland

January 10, 2016
Unprompted review
Rated 4 out of 5 stars

Loake purchase!

Having ordered Loake shoes on line through Robinson's I was told they were now discontinued but had paid for the shoes. I was offered to choose a different product which I requested based on a similar deal and While I have had to wait for a resolution this has now been addressed, happy with the offer and the deal on a different product.

January 10, 2016
Unprompted review
Rated 5 out of 5 stars

Classy

Excellent service, classy shoes at a very good price, would highly recommend Robinsons and will be buying from them again.

January 10, 2016
Unprompted review
Rated 5 out of 5 stars

Great Service

I ordered my shoes in between the Christmas and new year holiday which caused a brief delay in taking delivery. No need to worry though as the shoes came well packed and the shoes were exactly as described. I would definitely recommend Robinsons Shoes and will undoubtably order from them again.

Thank you.

January 10, 2016
Unprompted review
Rated 5 out of 5 stars

Seamless service

Bought some shoes in the Christmas sale, great price and customer service. Very fast delivery

January 9, 2016
Unprompted review
Rated 5 out of 5 stars

For Barker shoes

Barkers didn't have my size in stock in their sale, Robinsons did plus an extra saving as well. Their service was excellent from order to delivery and I will certainly shop with them again.

January 9, 2016
Unprompted review
Rated 5 out of 5 stars

Loake purchase

After searching for many weeks trying to find a great pair of shoes especially in the sale. I found Robinsons shoes to be very professional. Item , communication, and delivery first class...really pleased.. many thanks..and will recommend...

January 9, 2016
Unprompted review
Rated 4 out of 5 stars

Bad communication but was due to Xmas break.

I am waiting on a pair of Loake Hyde boots. I rang and was told they would be a week before they were with me. Then then received a response to an earlier email I sent saying they had no stock of the boots and it would be 2-3 weeks. I went onto the site and they are still in stock according to that. I sent this in a reply but have still not heard back on this. I understand it's after Christmas but I'm getting a lot of mixed messages for an expensive lair of boots

edit:my issues were resolved and the hold up was due to the backlog of orders over xmas. The support team have been very helpful with the resolution of the order and i am now expecting the new boots at the end of this week.

January 6, 2016
Unprompted review

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