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Review summary

Created with AI, based on recent reviews

Considering 1,858 reviews, most reviewers were let down by their experience overall. Many people were dissatisfied with the user experience, citing issues like unreasonable lag, constant exploiting, and game-breaking problems after updates. Customers also frequently report problems with the app, mentioning that it has gone downhill with unwanted features and chat restrictions, making it less social. Reviewers were also not happy with the customer service, describing it as terrible and unhelpful, often feeling like they were interacting with robots. There are also concerns regarding the product, with users experiencing issues such as items disappearing or billing discrepancies, and difficulties with account security or resolving account-related issues. Some people also felt that the company's social media content was inappropriate.

What people talk about most

User experience

Users describe negative interactions with user experience. Many reviewers express dissatisfaction with chat... See more

Product

Customers consistently note negative experiences with the product. Many reviewers express disappointment,... See more

Application

Customers had negative experiences with the app, citing frequent crashes after updates and game-breaking... See more

Customer service

Reviewers highlight significant dissatisfaction with customer service. Many customers report receiving... See more

Social media

Reviewers express strong dissatisfaction with the social media aspects. Many customers report that the... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Avoid buying gift cards! Company has not responded to two support requests regarding gift cards purchased and funds missing. Physical gift cards were purchased, redeemed, credit was issued and trans... See more

Rated 1 out of 5 stars

Son brought something by accident in a game, due to them annoying pop ups. Contacted Roblox via chat, apparently need to contact the developer. Tried to do this through the game, no luck. Roblox then... See more

Rated 1 out of 5 stars

Our account has been hacked and Roblox are refusing to sort it out. I am appalled by the lack of customer service considering how many children and adults play this game. We have spent a lot of money... See more

Rated 1 out of 5 stars

I purchased a 65 Robux UGC item that was later removed from the platform. Roblox refunded only 5 Robux, which is completely inconsistent with any written policy. Roblox’s Terms of Use and Vi... See more


Company details

  1. Gaming service Provider
  2. Game Store
  3. Video Game Store

Information provided by various external sources

Free Games and Building Games! A virtual world for kids with user-created castles, cars, spaceships, swords, battles, trucks, zombies and awesome destruction. Build, battle, chat, or just hang out online.


Contact info

1.4

Bad

TrustScore 1.5 out of 5

6K reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

no on freaking asked for dynamic faces…

no on freaking asked for dynamic faces why are they doing what the community doesnt want? fk they expect us to change our minds or what, the new faces look so ai generated and undone bring back old faces. i wont wear that dynamic weird head

April 7, 2026
Unprompted review
Rated 1 out of 5 stars

One of the worst games

The new update is horrible and predators are multiplying ever since they deleted a predator catchers account they are now deleting stuff I payed for roblox is getting WORSE and not better

January 1, 2026
Unprompted review
Rated 1 out of 5 stars

AWFUL AWFUL UPDATES.

AWFUL AWFUL UPDATES.

After ages of using the app and website normally they proceed to push THE WORST UPDATES, which suppress interaction, just make everyone look plain disgusting and more.

I REPEAT NEVER PLAY THIS GAME,
all Google play store reviews are boosted from players blinded by nostalgia. So don't trust that.

April 7, 2026
Unprompted review
Rated 1 out of 5 stars

roblox your game is ass

roblox your installer is ass and it wont work on my laptop also you updates are so trash that minecraft better bro and it also keeps saying that it uhhh no work bc i am not using latest installer even if am using the offical latest installer bro fix your game bro lol ks

April 7, 2026
Unprompted review
Rated 1 out of 5 stars

Roblox used to be about a specific

Roblox used to be about a specific, blocky charm, but these recent updates are completely stripping the soul out of the platform.
First off, the forced move toward "dynamic" animated heads is a huge mistake. Nobody asked for this! We want the Classic Face back. These new faces look uncanny and totally ruin the iconic avatar aesthetic that made the game what it is.
Secondly, the new chat system is clunky and unnecessary. Bring back the old Mansion-style chat and the classic UI that actually worked. It feels like every update just adds more lag and removes the features that the community actually loves.
Roblox is so busy trying to look "modern" that they’ve forgotten the players who built the platform. They are "updating" the game right into the ground. Give us back the classic vibes and stop ruining the nostalgia!
I feel you on that—there’s definitely a "if it ain't broke, don't fix it" vibe when it comes to classic UI and those iconic faces. Hopefully, the devs start listening to the legacy players soon!

January 1, 2026
Unprompted review
Rated 1 out of 5 stars

FIX EVERYTHING.

I used to love this game, but all of the new updates SUCK. I hate this game now. It's nothing but brainrot and half of the moderation is nothing but AI. The AI that scans your avatar reset my avatar for no reason. Don't even get me STARTED on the AI age verification. I'm 9-14, right? So is are my friends. THEY ALL GOT PUT IN
18-21+. I miss everything Roblox used to be.

April 6, 2026
Unprompted review
Rated 3 out of 5 stars

I like be a YouTuber but Roblox needs…

I like be a YouTuber. but Roblox needs to get rid of the age verification thing. It’s annoying. I am 10 my friend is 15. He is my cousin though and I can’t talk to him. It’s very annoying robot get rid of damn verification thing please bye have a good day and kids play more Roblox today happy April 6, 2026. Hello guys since I am too lazy to wait for the 24 hours. I’m just gonna do my second movie on my first 321 go Roblox needs to get better moderation. It is really bad. Also, there are a lot of hackers. I just got one in my game like one day ago on natural disasters and he was saying a lot of bad words. Also when I want to search him up, it showed admin so Roblox also needs to get rid of admin corruption. I have a good day.

April 5, 2026
Unprompted review
Rated 1 out of 5 stars

Ignored by Support - Filed BBB Complaint

I am extremely disappointed with Roblox Support. My asset (ID 13379208636) was wrongly moderated, and I have been ignored for weeks despite multiple appeals. I have now filed an official complaint with the Better Business Bureau (BBB). Developers deserve better treatment and manual reviews.

April 6, 2026
Unprompted review
Rated 1 out of 5 stars

Our account has been hacked and Roblox…

Our account has been hacked and Roblox are refusing to sort it out. I am appalled by the lack of customer service considering how many children and adults play this game.
We have spent a lot of money on Robux and my son is very upset that he is potentially loosing all the skins and stuff he's accumulated. Not to mention he has been making games on Roblox creator and these are also now lost. Extremely upset.

April 5, 2026
Unprompted review
Rated 2 out of 5 stars

Meow

I've been playing Roblox for well over 9 years now, and this is some DOG WATER SHIT, oh my god these faces are ugly.

Ai looking stuff, with that creepy smile, do you wanna give kids joy or schizophrenia? Not to mention, I can't speak without looking like I'm having a painful death.

Not to mention that the AI voice chat thing sucks. I have been banned many times for being around someone who was speaking while I was speaking. Can't I even call people losers?

Anyways, the games are good, I love Adopt me because I at least get my CLASSIC FACES.

Love y'all!!!!!!

April 6, 2026
Unprompted review
Rated 1 out of 5 stars

i wish i would rate this a 0 i started in 2017

i wish i would rate this a 0 i started in 2017 the easter bunny gave me robux and i KEEP ON LOSING ACCOUNTS JUST BECAUSE THEYRE LINKED TOGETHER I LOST ALL MY FRIENDS . WARNING DONT PLAY ROBLOX I EVEN WASTED OVER 100$ JUST FOR ROBUX THEN TO LOSE MY ACCOUNT I WANT A REFUND RIGHT NOW

April 5, 2026
Unprompted review
Rated 1 out of 5 stars

Horrible Management

roblox deleted classic faces.the owner david bazucki said pedophiles are a oppurtunity and nudity and sexual content should be a feature.

April 5, 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely 5*+ service from the Roblox…

Absolutely 5*+ service from the Roblox Customer Care Team. Had an issue redeeming a voucher for my son, he was a little upset by it. Easter Sunday - I contacted them by online enquiry around midday, the issue was resolved by 4pm with rapid responses and really kind and understanding customer service representatives.
I don’t play Roblox, but my kids love it, and I was really impressed by their support team.

April 5, 2026
Unprompted review
Rated 1 out of 5 stars

Absolutely disgusting platform

Absolutely disgusting platform.
In order to chat now, I have to give David Ballsucki my face and/or ID?!?!?!?!
And I can't even wear any faces because they are now attrocious ai generated animated slop.
I have had multiple old accounts lost, and the support team is just clankers who refuse to do anything except tell me to make a new account. Some of my old accounts have thousands of Robux on limiteds and gamepasses.
We must sacrifice David Bazooka and Matt Kaufman

April 5, 2026
Unprompted review
Rated 1 out of 5 stars

Roblox is the BEST GAME EVER but...

Roblox is the BEST GAME EVER! i would rate this thing a 5 star but im rating it a 1 star because the age verification and moderation ruined it. i cant even chat with some of my friends because of this stupid update. FIX IT NOW

April 4, 2026
Unprompted review
Rated 1 out of 5 stars

My debit card details stolen and used…

My debit card details stolen and used on their site and they are ignoring my chargeback request saying that it’s not their responsibility. Since they are using cashstar for gift cards and I Should contact them. And when I contact cashstar they are saying same thing for Roblox !!

April 4, 2026
Unprompted review

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