RoboMarkets Reviews 15

TrustScore 3.5 out of 5

3.6

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Company details

  1. Finance Broker
  2. Investment Service
  3. Stock Broker

Written by the company

RoboMarkets was established in 2012 and received a license of a European broker in 2013. RoboMarkets is regulated by the CySEC, license No. 191/13. As part of its strategic shift, from 9 September 2024 the RoboMarkets group continues to serve new retail clients through RoboMarkets Deutschland GmbH at robomarkets.de. RoboMarkets Ltd (Cyprus) continues to serve business clients at robomarkets.com.cy. Existing clients can always visit their Members Area. Risk Warning: CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. 65.68% of retail investor accounts lose money when trading CFDs with this provider. You should consider whether you understand how CFDs work and whether you can afford to take the high risk of losing your money.


Contact info

3.6

Average

TrustScore 3.5 out of 5

15 reviews

5-star
4-star
3-star
2-star
1-star

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Rated 5 out of 5 stars

Comprehensive, Trustworthy, and User-Friendly

RoboMakers has truly exceeded my expectation as trading platform. From the moment I signed up, I noticed how user-friendly the interface is, catering both beginners and experienced traders. The range of assets available is vast, allowing me to diversify my portfolio with ease. I particularly appreciate the educational resources provided, which have helped me enhance my trading strategies. The customer support is outstanding-every time I've had a question or needed assistance, they've been prompt and efficient in their response. Moreover, the platform's security measures give me peace of mind, knowing that my investments are in safe hands. RoboMarkets offers a seamless trading experience with all the tools and support needed to succeed in the market.

September 2, 2024
Unprompted review
Rated 5 out of 5 stars

Impressive Trading Tools and Support

I've been using RoboMarkets for a while now, and it's been a consistently positive experience. The platform is well-designed, with a range of trading tools that make analysis straightforward. I've also been impressed with the support team-they're always quick to respond and very knowledgeable. It's clear that RoboMarkets puts its customers first, making it easy to focus on trading without worrying about platform issues.

August 28, 2024
Unprompted review
Rated 1 out of 5 stars

the maximum leverage at this company is…

the maximum leverage at this company is 30 only in exceptional cases it can be increased but it is a lot of money in the account more precisely over 500k plus a lot of documents and papers... I do not recommend

August 27, 2024
Unprompted review
RoboMarkets logo

Reply from RoboMarkets

Dear Sasa Sasa,
Thank you for sharing your feedback. We value your opinion and would like to assist you further. Please reach out to our Support Service for a more detailed explanation and to discuss how we can better meet your needs.

Sincerely,
RoboMarkets

Rated 5 out of 5 stars

Quickly they answered to me and solved…

Quickly they answered to me and solved my questions

November 15, 2023
Unprompted review
RoboMarkets logo

Reply from RoboMarkets

Dear Jose Angel JC,
We’d like to thank you for your positive review of our operations and activities and hope to live up to your expectations in the future.

Sincerely,
RoboMarkets

Rated 5 out of 5 stars

Perfect trading conditions and fast…

Perfect trading conditions and fast withdrawal. So far so good.

September 1, 2023
Unprompted review
RoboMarkets logo

Reply from RoboMarkets

Dear Dimitrios,
Thank you for your recent five star review, we're glad to see that you're satisfied with our services.

Sincerely,
RoboMarkets

Rated 5 out of 5 stars

Thank you

Maybe I am one of the rare lucky ones, but I really managed to withdraw more money than I invested. Thank you very much!

August 2, 2023
Unprompted review
RoboMarkets logo

Reply from RoboMarkets

Dear Marie Lowe,
We’d like to thank you for your positive review of our operations and activities and hope to live up to your expectations in the future.

Sincerely,
RoboMarkets

Rated 1 out of 5 stars

when you get good profits you get blocked

🛑 when robomsrkets saw that i make daily profits without losses immediately they sent me that ( We officially notify you that the Company has decided to terminate cooperation with you ) and after they blocked my account I asked them many times what I did ! they didn't replay to me ,probably because I have a successful robot they got the details about my robot and instead to say thank you they BLOCKED my account and they rised the spread especially in the USTECHcash index , so with this spread my robot will not make any profit if I am going to open a different account,
my account my name all are real , Robomarkets deserves 1 star only .

at the beginning when I was losing my money by trades they welcomed me but when they saw that I start to make daily good profits and every day they blocked my account ,Robomarkets just want clints who they loss thier money .

March 6, 2023
Unprompted review
RoboMarkets logo

Reply from RoboMarkets

Dear Aysar,
Unfortunately, it is impossible to comment on the claim, which does not have the data which is necessary for having a closer look. However, please note, the Company, according to the Client agreement, reserve the right to terminate its cooperation with a client unilaterally with no reason given.
RoboMarkets is a regulated broker that operates in strict adherence to all legislative and regulatory documents, which eliminate any possibilities of non-performance of financial obligations owed to our clients.

In case, you have any new data that may be useful in reviewing your claim, please send it to our Live Support in any way that is convenient for you.

Thank you for your cooperation.

Sincerely,
RoboMarkets

Rated 4 out of 5 stars

I've been trading forex for about 3…

I've been trading forex for about 3 years. I trade with 4 top rated brokers and it was quite different and ambiguous experience. Last 6 month I work with Robomarkets. In general, the company so far meets my expectations. The platform did not disappoint me. With good internet connection it works very stable. UI is convenient. Support is helpful and polite. Withdrawal takes about 1-2 working days.

May 4, 2022
Unprompted review
Rated 1 out of 5 stars

Appalling customer service. Very poor

Appalling customer service. They have now stopped trading in UK, but still are in Europe under slightly different name. Online trading platform. They closed all live positions when they ceased UK activity and I had to actively 'chase' getting my money out of my wallet as they blocked everyone from accessing their own accounts. Took over 6 weeks to get the majority of my money back. Tone and attitude very poor. The customer service communications were rude and arrogant and required far more info than need be to transfer my money back. and I was charged again for them to convert what I had already put into GBP into EUR so they could transfer the money back to a UK Bank, and a further transaction fee to them. I have no reason to suppose their sister companies are any better in Germany and other countries. Beware they are not as god as they may seem at first and I would recommend any individual UK avoid investors/trader. - don't need to the hassle or stress of them hanging on to your money and charging you for the priviledge

November 15, 2021
Unprompted review
RoboMarkets logo

Reply from RoboMarkets

Dear Julie,

We will look into the matter right away, kindly provide us your trading account number or ticket number if you have created an appeal to our Support Service.

Sincerely,
RoboMarkets

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