RobotEksperten.no Reviews 282

Rask levering. 👍

Update: 10 days now since I disabled my humidifier as instructed by RobotEksperten. No replacement, no refund, no contact at all.

Update 2: received an offer of a partial refund (less than the price I paid) for the destroyed product, with an accusation that I should have realized their tilbud was "incorrect" when I placed my order. (?)

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Bought a luftfukter here on pre-Black-Friday sale, nice price. It turned out to be defective. It worked overall, but was visibly crooked and clicked loudly.

That's okay, stuff happens. Reached out to customer service, adding: "I'd be reluctant to lose the product completely (it does humidify the room, even if with extra noise) and I don't see it on your website anymore, meaning that you probably can't replace it. Ikke sant?"

A representative told me to register a reklamasjon. So I did, reiterating: "Would a replacement be possible? Not interested in losing the product entirely; it does help with dry air."

Another representative requested photos and a video, then agreed that the product was defective. Solution? I must destroy it. Then, and only then, they'll send a replacement.

Never seen it handled this way before. Asked: it's pretty dry indoors, I'm coughing, luftfukter helps, perhaps there is another way? Nope, no other way. Destroy, send proof, then wait. How long? "Only one week with shipping and customs."

So, destroyed it as instructed, sent photos. A few days later, bombshell: they won't replace it. It's out of stock. (Is this something that should have been checked earlier?) They also won't send an equivalent because I paid a sale price, not a full price.

Supposedly only a partial (not full) refund is possible now, for some reason. That sum is too low to buy a replacement either way.

Sitting here with the humidifier I destroyed at their request, indoor humidity at 17%, and wondering: does customer service get any worse than this?

There was some issue with the product price and I am truly impressed with the quick fix provided by the Customer Services team. The delivery of the product was also pretty efficient.

FAST DELIVERY, ITEMS AS DESCRIBED

It is very nice scooter 🛴 and everything seem perfect

10 days and I still haven't received my order. That's a lot to slow.

all good, fast shipping

Rask levering,god kvalitet. Robotstøvsugeren er som ny, mrd lang brukstid.

alt i orden.
rask frakt

Everything okey so far.
Quick delivery.

Bestilt på nett, Bra Web pages. Ingen problemer

Flawless process, from ordering to delivery!

Large variety of products and fast delivery

Fast delivery and good product for the price.

superfornøyd