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Robust IT Reviews 552

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 105 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, patience, and professional approach, making complex topics easy to understand. The customer service is frequently highlighted as exceptional, with many people appreciating the personalized support and clear communication throughout their journey. The overall user experience is described as smooth and supportive, with efficient processes and a genuine commitment to customer success. However, some customers expressed dissatisfaction with the career support, noting a lack of clear pathways for entry-level jobs and unfulfilled promises regarding application assistance. A few other people also expressed concerns regarding the support and accessibility provided, particularly for neurodivergent learners, mentioning a lack of structured support and difficulties in receiving tailored adjustments for their specific needs.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the team's helpfulness,... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the team's helpfulness and clear... See more

User experience

Users describe positive interactions with the user experience. Many customers appreciate the clear and... See more

Service

People report positive experiences with service. Customers highlight the exceptional support received, with... See more

Response time

Clients share ambiguous opinions on response times. Some customers experienced quick responses, with exam... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had the opportunity to attend a one week online CompTIA Network Plus course led by Admire and I really enjoyed it. Admire was patient and didn’t mind explaining in a few different ways until we... See more

Rated 5 out of 5 stars

I’ve had a great experience with Robust IT so far. The team has been very helpful throughout the process, and the support provided has been top-notch. Special thanks to instructor Jeremy Downey — he’s... See more

Company replied

Rated 5 out of 5 stars

I initially signed up with Robust IT for their Ethical Hacking course, but after realising my interest had shifted towards AI Engineering, I reached out to see if a change was possible. Darren stepp... See more

Company replied

Rated 5 out of 5 stars

I am happy with RobustIT team, as they are supportive and caring people. I appreciate their support and special thanks to my humble, honest, down to earth, tutor, Jeremy who explains the materials pro... See more

Company replied


Company details

  1. Software Training Institute
  2. Adult Education School
  3. Education Center
  4. Educational Institution

Written by the company

Founded in 2011, Robust IT is an award-winning IT and Project Management training provider dedicated to helping individuals and organisations succeed in today’s fast-paced tech environment. We are proud to be a Microsoft AI Cloud Partner, AWS Partner, CompTIA Authorised Partner, and an official EC-Council and NCSC-accredited training provider. As a certified Pearson VUE Testing Centre, we also offer on-site certification exams for a wide range of global qualifications. Our training covers in-demand areas such as Amazon Web Services (AWS), Cybersecurity (all levels), Microsoft, Cisco, CompTIA, Artificial Intelligence (AI), and more. Whether you're new to IT or an experienced professional, our courses are designed to support your growth. With flexible learning options — including live online classes, classroom sessions, and custom in-house programmes — we make high-quality training accessible and effective. Our expert instructors focus on real-world skills to ensure you're confident and job-ready. Your success is our priority.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

552 reviews

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1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

I don't understand some of these…

I don't understand some of these reviews. I believe its people just after an easy ride and not wanting to put the effort in to completer their courses. I started a few years back and due to a major facial injury that took longer to heal than first thought struggled to cope looki g at computer screens for a prolonged time. As of September last year I have been on full steam to complete my courses with robust IT and successfully passed az900 and sc900. I am awaumitign an exam token in the next few days to attempt my comptia network + exam, ehich I have gained alot of knowledge in the past few months. I had made robust awareness of my injuries as soon as I realised they where not healing as quick as possible which is more than likely the reason they have been so understandingand I cannot fault the team for their assistance. Thankyou robust, I really do feel I have bettered myself whilst studying with you.

May 5, 2025
Unprompted review
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Reply from Robust IT

Dear Matthew,

Thank you sincerely for taking the time to share your experience. Your kind words truly mean a great deal to us.

Our support team was genuinely uplifted when we read your review—it’s incredibly rewarding to see that the hard work and dedication we put into supporting our learners does not go unnoticed. Your determination and perseverance are admirable, and we’re proud to have been a part of your learning journey.

As always, our priority is to ensure every student feels supported, especially when facing unexpected challenges. We only ask that if any learner encounters difficulties, they reach out to us—we are always here and ready to help.

We wish you the very best of luck with your upcoming Network+ exam, and continued success in all your future goals.

Warm regards,
The Robust Team

Rated 5 out of 5 stars

Customer Service

The service I have received from Robust IT has been outstanding. Darren Bilmen, in particular, has been exceptionally helpful—always available, attentive to my requirements, and skilled at offering tailored solutions. I truly appreciate the personalised support and professionalism provided throughout my experience.

April 28, 2025
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Reply from Robust IT

Dear Guy,

Thank you for your wonderful feedback.

We’re delighted to hear that your experience with Robust IT has been such a positive one. It’s especially rewarding to know that Darren has made a meaningful impact—his commitment to delivering attentive, tailored support is something we’re very proud of.

Your recognition of the personalised service and professionalism we strive for is truly appreciated. Feedback like yours affirms the effort we put in and motivates us to continue delivering the highest standards of support.

Please don’t hesitate to reach out if we can assist you further. We wish you continued success in all your learning and career goals.

Warm regards,
The Robust Team

Rated 5 out of 5 stars

Very helpful staff

Dealt with Aaron , he was very helpful throughout the whole process, made it very easy for me and helped me understand all the different courses and payment methods, would recommend if you are looking to start your cyber security career !

April 4, 2025
Unprompted review
Rated 5 out of 5 stars

I found the ad on instagram for the…

I found the ad on instagram for the courses they offer and thought to check it out and I got to speak with Aaron Djemil who was truly amazing and wonderful to speak to. Efficient at giving information, answering questions and kept it friendly and professional, amazing experience and can’t wait to start the course.

April 4, 2025
Unprompted review
Rated 5 out of 5 stars

I started the course 10th of March

I started the course 10th of March, everything was very well explained, also they offer you different ways of payment.
If you have any doubts, they assist you extremely fast and if you need any meeting they will book to solve the problem the next day, very happy with the process and the service.

March 10, 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service

I made an inquiry and spoke with Lisa, who was funny, friendly, and knowledgeable. She explained everything clearly, giving me a great understanding of the training and certification.

March 31, 2025
Unprompted review
Rated 5 out of 5 stars

courses

Spoke to lisa about the courses, very refreshing to hear someone with a lovely voice give me transparent info on courses and payment options. Course materials very clear and professional. Thumbs up from me

March 31, 2025
Unprompted review
Rated 5 out of 5 stars

Very helpful, spoke to Lisa

I spoke with Lisa who was extremely helpful and gave me some great advice about the courses. I now feel much more confident to further my career! Excellent service indeed :)

March 26, 2025
Unprompted review
Rated 5 out of 5 stars

I attended the online webinars for Network +

I attended the online webinars for Network + with Jeremy and although I had some previous understanding of the subject matter, I was finally able to understand some of the harder concepts because of the simple, step-by-step, pace and technique with which it was delivered. Looking forward to the rest of the courses. It made me interested in learning what is a rather daunting subject. Thank you very much to Jeremy, Robust, and the entire team.

March 17, 2025
Unprompted review
Rated 5 out of 5 stars

Thank you Lisa W for talking me to…

Thank you Lisa W for talking me to through the process and clearly explaining the path ahead.
I have an exciting few months getting to grips with cyber security and progressing my career.
Your professionalism is very hard to come by. Thank you.

March 18, 2025
Unprompted review
Rated 5 out of 5 stars

5 stars

5 stars
Robust IT has been really informative and helpful about their courses and the payment options for the course. Especially Lisa, from the team was exceptional, great support. From the beginning and onwards...
Thank you team!

March 3, 2025
Unprompted review
Rated 5 out of 5 stars

Initial chat

The company has been super informative and helpful about their available courses and finding payment options for the course to the point that I enjoy talking with the guys from the company!

March 13, 2025
Unprompted review
Rated 4 out of 5 stars

Navigating my Cybersecurity course with Robust IT & Jeremy

Coming into this program with over a decade of IT support and consulting experience, I was no noob. However, Jeremy's classes have been a real eye opener. An exceptional instructor! with a wellspring of knowledge and experience in the cybersecurity and IT sphere. He's patient, engaging, and ensures everyone understands the core concepts. His teaching style makes learning enjoyable, and he even provides valuable career guidance.He dives deep into the foundational processes behind cloud concepts and their vast applications, connecting the dots in a way that made many things finally click for me. Those "aha!" moments were incredibly rewarding.

The Robust IT support system is epic. My course advisor, Darren, is always there to help – schedule classes, provide materials, and answer any questions I have. It's great to know there's always someone to reach out to. Just ask away and you'll be sorted.
I'm confident I'm on the right track to succeed in this program. I recommend Robust IT to anyone considering a career in cybersecurity.

January 21, 2025
Robust IT logo

Reply from Robust IT

Thank you for your fantastic feedback! We're thrilled to hear that your experience with Jeremy and the Robust IT team has been so positive. It’s great to know that Jeremy’s deep knowledge and engaging teaching style have helped connect the dots in cybersecurity concepts, making learning both enjoyable and insightful.

We’re also delighted that our support system, especially with Darren’s assistance, has made your journey smoother. Providing top-notch guidance and ensuring our students feel supported is what we strive for!

Your dedication and extensive IT background make you a strong candidate for success in cybersecurity, and we’re excited to see where this journey takes you. Thanks again for recommending Robust IT – we appreciate having you as part of our program! 🚀🔐

Rated 5 out of 5 stars

I found the team very supportive and…

I found the team very supportive and joining the classroom sessions is worth every breath of it you have an opportunity to explore more around your modules and learning base. I think in the end of this course I can see myself benefiting from it and doing great things for the military or government and I’m very keen to proceed and even if it gets tough it is to simply ask yourself what you could possibly benefit at the end of it all. But keep going with the tenacity and resilience to remember your biggest why’s of why you are doing it and I suggest everyone do the same.

January 13, 2025
Robust IT logo

Reply from Robust IT

Thank you for sharing your experience with us! We're thrilled to hear that you found the team supportive and the classroom sessions valuable in enhancing your learning and exploration of the modules. It's inspiring to see your determination and clarity of purpose as you work towards making a difference in the military or government sectors. Your advice to stay resilient and keep the 'biggest why' in mind is both motivating and insightful, and we wholeheartedly echo this sentiment. Best of luck with the rest of your course – we’re confident you’ll achieve great things!

Rated 5 out of 5 stars

A Remarkable Learning Journey with Robust IT and Jeremy's Expert Instruction

Thought out my whole journey Robust IT have been on hand whenever I needed. The class's they put on be it in classroom or on online are led by Jeremy and he is such a good instructor. He take his time and makes sure everyone is on the same page before moving on to the next topic. He is even prone to stay online once the class is finished to do a bit of one to one if needed.

January 6, 2025
Unprompted review
Robust IT logo

Reply from Robust IT

Dear Dean,

Thank you for taking the time to share your feedback about your learning experience with Robust IT. We're thrilled to hear that our support throughout your journey has been valuable to you.

It's wonderful to know that Jeremy's dedication and teaching style have made such a positive impact. We’re proud to have instructors like him who go above and beyond to ensure every student feels confident and supported. Your kind words about his willingness to provide extra one-on-one time truly highlight his commitment to student success.

If there’s anything else we can do to support you or improve your experience further, please don’t hesitate to let us know. We’re always here to help!

Wishing you continued success in your learning journey.

Rated 5 out of 5 stars

Excellent service

Excellent service. 100% recommended.
Thank you

January 2, 2025
Unprompted review
Robust IT logo

Reply from Robust IT

Thank you for your kind words and for recommending our services! We’re delighted to know you had an excellent experience with us.

If there’s anything we can do to assist you further or improve even more, please don’t hesitate to reach out. Your satisfaction is our top priority.

We look forward to supporting you again in the future!

Rated 5 out of 5 stars

Amazing opportunity for non IT background

A fantastic team that are always ready to help with the course content, especially Sean and Emma. The course materials are accessible and mock exams prepare you well for the real thing even if you have no background in IT.

January 2, 2025
Unprompted review
Robust IT logo

Reply from Robust IT

Thank you for sharing your experience! We’re thrilled to hear that you found the course accessible and well-suited for learners without an IT background.

It’s fantastic to know that Sean, Emma, and the rest of our team were able to provide the support you needed. We take pride in creating materials and mock exams that build confidence and help our learners succeed.

If there’s anything else we can do to support you on your journey, please don’t hesitate to reach out. We’re here to help!

Wishing you continued success in your learning journey.

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