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Review summary

Created with AI, based on recent reviews

Evaluating 54 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting items like dresses, shoes, and jewelry are well-made and beautiful. Many appreciate the fast delivery, with orders often arriving quickly and securely packaged, even for international shipments. The service is frequently highlighted as brilliant, with an easy ordering process and a wide selection of unique items. However, some people mentioned minor issues such as damaged shoe boxes upon arrival, which did not affect the product itself. A few other people also felt that a returned damaged item took time to be replaced.

What people talk about most

Product

Consumers find product to be positive, with many reviewers expressing satisfaction with the quality and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, consistently praising its speed and efficiency.... See more

Quality

Clients share positive opinions on quality, with many reviewers praising the beautiful and high-quality... See more

Service

Reviewers consistently express satisfaction with the service, often highlighting its excellence and... See more

Order

Customers had positive experiences with order, praising the ease of the ordering process and quick dispatch.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My dress looks like a tailor made it for me, fit is perfect, so flattering, quality fabric, cute heart shaped buttons, perfect length as I am pleasantly plump. Their are pockets in my striped dres... See more

Company replied

Rated 5 out of 5 stars

Managed to find some lovely Chocolitas shoes that I could buy without the usual exorbitant shipping fees. When I purchased the wrong size, they were exchanged without fuss. Will definitely be using Ro... See more

Rated 5 out of 5 stars

Amazing company! After finding some items I was desperately in search of, I stupidly bought a duplicate as well! I immediately contacted them, and they were so super easy to reach, quick to help, and... See more

Rated 5 out of 5 stars

Found this business looking for something specific I’d been struggling to find. Really fast delivery, kept updated via emails plus a little discount for first time orders. Highly recommend.


Company details

  1. Vintage Clothing Store

Written by the company

Find the most gorgeous & glam dresses & outfits reproduced from a bygone era! Stockists of Irregular Choice, Hell Bunny, Lady Vintage, Banned, Lindy Bop & more


Contact info

4.8

Excellent

TrustScore 5 out of 5

431 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I enjoyed my experience with…

I enjoyed my experience with Rockamilly. The Hot Chocolate shoes turned up quickly and in good packaging. I would buy from them again.

April 19, 2024
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Reply from Rockamilly

Thank you for such a lovely review Emily, enjoy your fab shoes :) ~ Kirsty x

Rated 5 out of 5 stars

Terrific thank you

Terrific thank you. Great items. Quick delivery. Any issues sorted and got a free gift.

March 29, 2024
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Reply from Rockamilly

Thank you for such a lovely review Angie ~ Kirsty

Rated 5 out of 5 stars

lovely item

lovely item. well wrapped and arrived quickly. thank you

March 21, 2024
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Reply from Rockamilly

Thank you for your lovely review Julia ~ Kirsty

Rated 5 out of 5 stars

Fantastic and prompt service

Fantastic and prompt service. Beautiful boots. Will definitely shoo here again. Thank you so much.

March 11, 2024
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Reply from Rockamilly

Thank you so much for your lovely review Sarah ~ Kirsty

Rated 2 out of 5 stars

Item not I stock but monies taken

Product was shown as in stock, ordered product, funds left the account. Told product was not in stock, funds should not of left account until dispatch.
Funds refunded and £5 voucher offered.

March 15, 2024
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Reply from Rockamilly

Hi Nic, I'm so sorry that we were unable to locate this item. I'm pleased that we could get your order cancelled and refunded straight away though and that you were happy with your good will voucher - Enjoy :)

Rated 5 out of 5 stars

Fabulous shop

Quick and easy purchase and really happy with my coat x

March 8, 2024
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Reply from Rockamilly

Thanks so much for a lovely review Gail ~ Kirsty

Rated 5 out of 5 stars

Such beautiful genuine people with an…

Such beautiful genuine people with an honest interest in knowing their customers and a true excitement for their products- so worth a trip

February 24, 2024
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Reply from Rockamilly

Thank you so much for a lovely review Lue ~ Kirsty

Rated 5 out of 5 stars

Exactly what I wanted

Exactly what I wanted! Amazingly fast shipping

February 14, 2024
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Reply from Rockamilly

Thank you so much for shopping with us, we're so glad you were happy with our service xx

Rated 5 out of 5 stars

Fantastic company, great service x

I have to say how wonderful the ladies at Rockamilly are. I ordered 2 Vendula purses from them, unfortunately one had a broken zip (which they noticed before sending to me). They’d emailed me to tell me, but I hadn’t got the email, and when I contacted they were so lovely, and got everything sorted for me out of hours, then sent the purse that was ok first class as I’d been waiting. First class customer service, and they were all so friendly and helpful. I can’t recommend them enough 🥰

February 24, 2024
Unprompted review
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Reply from Rockamilly

Thank you so much for such a lovely review! We're so glad we could get these things sorted for you. Have a lovely day xx

Rated 5 out of 5 stars

Absolutely fabulous

Absolutely fabulous such friendly and approachable staff and always reassuring and helpful. Will always pop in to say hi even if I don’t buy anything a happy shop and fully recommend it.

January 17, 2024
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Reply from Rockamilly

Thank you for such a lovely review! It's always lovely to see you. <3 <3

Jo & Stace @Rockamilly

Rated 5 out of 5 stars

I love that my package was so carefully…

I love that my package was so carefully wrapped and reinforced with cardboard to maintain it's integrity.

I ordered the Irregular Choice Wizard of Oz shoes, and the beautifully designed box is part of the collector's appeal.

Love that it shipped from the U.K. to Canada completely intact and looking splendid.

December 22, 2023
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Reply from Rockamilly

Thank you for your purchase & your wonderful review Erika, you've made us do a happy dance today!

jo @Rockamilly

Rated 5 out of 5 stars

Great fun accessorising with Rockamilly

I bought a brooch and a pair of earrings for myself and few earrings as gift ... and I had a difficulty parting with what I intended as a gift! Besides the fun brooches and earrings, the packaging and wrapping was great. Thank you!

October 27, 2023
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Reply from Rockamilly

Thank you for your order and for such a lovely review.


warmest regards,

jo @Rockamilly

Rated 4 out of 5 stars

Remember to combine shipping if you can!

My first order experience was great (see my 5 star review), so I put in a second one. Unfortunately, after the order was completed, I saw that I could've combined the purchases to receive free shipping. As it was, I paid shipping twice, which was quite expensive.

I reached out to customer service to ask for shipping refunds, unfortunately, they refused. I sent a second email asking for shipping refund for just one order, but haven't heard back since. They did offer a small amount of gift coupons, which is appreciated; but since I have no plans for future purchases, this solution was not useful for me.

I'm disappointed in customer service; but at the end of the day, it's my own fault. I still recommend them for purchasing things; they have lots of cute items!

December 13, 2023
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Reply from Rockamilly

Hello Ching,

Thank you again for your feedback and our recent communication. i'm sorry you have missed our most recent email to you at the time of writing but i'm very happy you've received your complimentary gift voucher and i look forward to seeing what you use it on. <3

Just to clarify as i think we've miscommunicated here somewhere regarding our free shipping. We offer free shipping on single orders over £100 UK and £150 International. We can only combine orders when they have been placed on the same day & not yet dispatched so our customers can take advantage of our free shipping threshold, we're not able to offer this threshold on a cumulative basis once the orders have been posted.

As you orders were placed almost month apart and you were in receipt of your goods when you placed your second order we were unable to combine & pack your orders together for you to qualify for the free postage.

I hope this clears up any confusion or uncertainty, thank you again for ordering with us and for the lovely feedback you've left regarding your goods.

Warm regards,

Team Rockamilly

Rated 5 out of 5 stars

Great selection of jewellery...my down…

Great selection of jewellery...my down fall, always arrives ontime, great price, A1 communication too

December 11, 2023
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Reply from Rockamilly

Thank you for ordering and thank you for taking the time to write this lovely review,

Happy New Year!

jo @Rockamilly

Rated 5 out of 5 stars

They had exactly what I was looking…

They had exactly what I was looking for.
They kept me up to date with my purchase information.
So close to Christmas too!
Really pleased.

December 18, 2023
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Reply from Rockamilly

Thank you so much for your order and for taking the time to write such a lovely review,

Happy New Year!

jo @Rockamilly

Rated 3 out of 5 stars

Taxes

The boots I chose are fantastic, absolutely no complaints there. However, it took some time for them to get to the Netherlands, and that was partly due to the extra import taxes I had to pay, which I wasn't told before. That's the downside to buying from the UK these days.

December 13, 2023
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Reply from Rockamilly

Thank you so much for taking the time to write your review Wanda, the boots you chose have delighted us all instore and been our biggest & best sellers of 2023. I'm even more delighted the boots only took 8 days to arrive to you as the Netherlands Customs can often take a little longer than that. As the UK is no longer part of the EU sadly there are now taxes/customs charges for customers which we have no control over. We do have this in our T&C's but we will work on making it even more visible going forward,

Happy New Year! Enjoy sparkling as you walk!

Jo @Rockamilly

Rated 5 out of 5 stars

Always a pleasure to shop here the…

Always a pleasure to shop here the staff are amazing such unique stuff to with great style and advice especially Jo and Stacey

November 21, 2023
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Reply from Rockamilly

Thank you for such a wonderful review Marcus, i hope you all have a very Merry Christmas,

all our love,

Jo & Stace

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