Rocket Gardens Reviews 

367
TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 100 reviews, reviewers had a great experience with this company. Customers frequently mention that the vegetable and flower products arrive in wonderful condition, thanks to the exceptionally careful and eco-friendly packaging used. People are also extremely happy with the overall quality of the plants, noting that they look fresh, establish quickly, and grow strong after being planted. Some reviewers were not happy with unexpected delivery delays, schedule changes, and slow communication from support when tracking their missing orders. A small portion of consumers also mentioned receiving damaged, weak, or missing items that unfortunately failed to thrive or grow properly.

What people talk about most

Product

Customers report positive experiences with the product quality, noting that the plants consistently arrive... See more

Quality

People report positive experiences with quality, noting that the plants consistently arrive in excellent... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with experiences varying widely among customers.... See more

Order

Consumers find order experiences to be mixed, as opinions and delivery outcomes vary significantly. While... See more

Service

Customers consistently note positive experiences with service, highlighting the helpful communication and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Early days yet as plants only received and planted this weekend. Plants dispatched within preferred timeframe, small but well packaged and in good condition . A problem with delivery agent dealt w... See more

Company replied

Rated 5 out of 5 stars

The plugs I bought from Rocket Garden arrived in great condition and were superbly packed. I have purchased plugs from other well known companies and the failure has always been in shipping. Fragil... See more

Company replied

Rated 5 out of 5 stars

This company has by far exceeded my expectations. The quality of plants is incredible! They are clearly cared for beautifully before sending. I feel like these are now precious babies who need 100% of... See more

Company replied

Rated 5 out of 5 stars

Just wanted to say how pleased I was with the veg plants delivered today. I have tried others like Marshalls and Suttons, but always been let down with damaged or dead plants, the couriers couldn'... See more

Company replied


Company details

  1. Garden
  2. Organic Farm

Written by the company

Rocket Gardens deliver boxes brimming full of organic vegetable, herb and fruit plug plants. They make growing your own seasonal fresh food a pleasure.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

367 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(367)

98 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Lost again

I ordered some plants from Rocket Gardens, they got lost in the post. I was refunded.
Thinking it was a one off I ordered again, stipulating when I was on holiday. They hadn’t arrived. I emailed saying I’d not received them again. They apologised and said they’d send them again. I said I’ll have a refund as I’m on holiday. I got no response and they’ve dispatched them again! All in all a really poor experience with them.

September 17, 2024
Unprompted review
Rocket Gardens logo

Reply from Rocket Gardens

Hi Neil,
We are sorry to hear that you have not been happy with your experience with us. We try our very best to accommodate deliveries in line with customer's schedules and have a box for you to enter the dates you will be away at our checkout. Unfortunately we did not get to your query in time and your plants were dispatched.
We can only apologise for the mistake.
Kind Regards,
Rocket Gardens

Rated 5 out of 5 stars

Seed Starter

Hi All, I have given Rocket Gardens a 5 star for my first order as they have delivered quality plants, excellent price and my plants are thriving in planting space. I bought the mini veg patch and got a free flower gift. I am fed up of trying to grow seeds. I have hundreds of seed packets ,some unopened as I miss planting date or fell out of love with variety for another new more wonderful. So giving this method a grow. I am growing on an allotment plus front garden trough, of course I will take full credit and now able to compete with all the marvelous growers on site. Will they be surprised come next year when I up my game.

August 6, 2024
Unprompted review
Rocket Gardens logo

Reply from Rocket Gardens

Hi Judy, thank you so much for your lovely comments, we are so glad you enjoyed your experience with us. We hope your veg patch succeeds in competing with your fellow growers!

Rated 5 out of 5 stars

Arrived beautifully packaged

I ordered some plants online and they arrived in perfect condition and were so beautifully packaged.
I will definitely use their services again next time I need to order plants online.
Highly recommend.
Jessica

August 7, 2024
Unprompted review
Rocket Gardens logo

Reply from Rocket Gardens

Hi Jessica, thank you so much for your lovely comments. We are so pleased that your plants arrived safely, happy planting!

Rated 4 out of 5 stars

Very happy with the plants delivered to…

Very happy with the plants delivered to me. They were packaged very well and delivered quickly. Will be using Rocket Gardens again!

August 6, 2024
Unprompted review
Rocket Gardens logo

Reply from Rocket Gardens

Hi Amanda, thank you so much for taking the time to leave us a review. Happy planting!

Rated 5 out of 5 stars

Tip top plants!

My plants arrived promptly, beautifully packaged in a plastic free parcel. Everything was in tip top condition and hadn't moved around in transit, there was no damage at all and all the plants looked extremely healthy.
I've used Rocket Gardens before and will continue to do so for their quality and reliability.

July 30, 2024
Unprompted review
Rocket Gardens logo

Reply from Rocket Gardens

Hi Trevor, we are so glad the plants arrived safely and we are grateful for your positive comments, thank you. Enjoy growing your Rocket Gardens plants.

Rated 5 out of 5 stars

Highly recommended

I’ve been growing vegetables for a few years now and have purchased seedlings from nurseries and online, and have often been disappointed both with variety and quality, This is the first time I’ve used Rocket Gardens and have been really impressed by their products. The plants were dispatched quickly, arrived in good shape and have really thrived in the garden (so much so I placed a second order for different vegetables and herbs). They also provide an excellent seasonal growing guide for free. Highly recommended.

July 21, 2024
Unprompted review
Rocket Gardens logo

Reply from Rocket Gardens

Hi Sarah, thank you so much for taking the time to review your experience with us. We really appreciate your comments and we hope you enjoy growing your Rocket Gardens plants.

Rated 5 out of 5 stars

Plug plants

First time buying from Rocket Gardens,prompt delivery and excellent quality plug plants will buy from them again

July 26, 2024
Unprompted review
Rocket Gardens logo

Reply from Rocket Gardens

Hi Clive, we are so glad you enjoyed receiving your plug plants by post. We really appreciate your comments, happy planting!

Rated 5 out of 5 stars

I will only use Rocket Garden from now on.

I have had medical issues this year that put me on the back foot on my allotment. Rocket Gardens was a shot to nothing just to give me some vegetables this year. What a great experience. Great choice, great service, great plug plants and more, more, more (quantity) than I could have wished for. I am just about to buy some more. Many thanks.

July 22, 2024
Unprompted review
Rocket Gardens logo

Reply from Rocket Gardens

Hi Wilf, thank you for choosing Rocket Gardens and for leaving a review, we hope you can enjoy planting your vegetables this year.

Rated 5 out of 5 stars

This is the first time that I have…

This is the first time that I have purchased vegetable plug plants. They arrived within the given time and were carefully packed and in good condition. The best thing in the box was the Plant Catalogue, Growing Guide and Recipe Book! It is full of useful info especially for beginner gardeners and it is beautifully illustrated. The company is an organic grower and has lots of ideas to keep your plot up and growing. I have requested and been given some spare copies of the catalogue to give to beginners on an allotment site. This is very generous of the company and much appreciated. I shall certainly be ordering plug plants in the future as I think that they are good value.

July 18, 2024
Unprompted review
Rocket Gardens logo

Reply from Rocket Gardens

Thank you so much for taking the time to leave a review, we are delighted that you enjoyed the plant catalogue and growing guide. We hope you enjoy planting your vegetables!

Rated 5 out of 5 stars

first time we have used rocket gardens…

first time we have used rocket gardens we ordered celery plants ,and leek plants the packaging was exellent plants arrived fresh can not speak highly enough of them next year i will buy all my plants from them packed with such care you will not be dissappointed trgsrds henry

July 24, 2024
Unprompted review
Rocket Gardens logo

Reply from Rocket Gardens

Hi Henry, Thank you so much for taking the time to leave a review. We hope you enjoy growing your celery and leeks. Best Wishes.

Rated 5 out of 5 stars

Lovely customer service

I ordered for the first time a little while ago. I had an email saying they had been despatched but had no further updates on delivery. Came home one day and they were on the doorstep . A few of the plants had suffered in transit so I emailed and had a lovely person called Sas reply. They had used Royal Mail and had a few problems with them. Sas arranged replacements and I had full tracking details. Lovely customer service ! I also had a brochure and the beautiful postcards. I have recommended this company to several friends

June 25, 2024
Unprompted review
Rocket Gardens logo

Reply from Rocket Gardens

Hi Julie, thank you so much for taking the time to review your experience with us. We are so glad that our customer service team were able to sort out the damaged plants quickly for you. Hope you enjoy growing your plants!

Rated 5 out of 5 stars

First time using Rocket Gardens and very satisfied

This was my first time using Rocket Gardens and I was not disappointed.
Jess in the customer services team responded quickly and helpfully to my question and my plug plants arrived as quickly as I could have hoped for.
I was kept well informed at each stage of the ordering and delivery process and the plants arrived well packaged and were in good shape for planting out.
Thank you to you all.

July 12, 2024
Unprompted review
Rocket Gardens logo

Reply from Rocket Gardens

Hi Helen, thank you so much for your lovely comments and we are so glad that you have had a good experience with your order. Happy planting!

Rated 5 out of 5 stars

Help from Aston

E mailed to Aston for help with an order. He helped with an order where a correction was needed as had not entered the voucher correctly. Aston was very quick and put this right and replied so did not have to worry.
Thank you

July 17, 2024
Unprompted review
Rocket Gardens logo

Reply from Rocket Gardens

Hi Isabel, thank you so much for taking the time to review your experience. We are so glad that our customer service team were able to offer help with your order. Best Wishes

Rated 5 out of 5 stars

Beautifully packed very healthy plants…

Beautifully packed very healthy plants arrived. It was a pleasure to receive them. You have to unpack them right away and let them breath and a little water. But its great buying plants from Rocket Gardens. This is my 3rd or 4th purchase

July 19, 2024
Unprompted review
Rocket Gardens logo

Reply from Rocket Gardens

Hi Liz, thank you so much for your comments. These are all good tips, so glad you're enjoying your plants.

Rated 4 out of 5 stars

Nice plants, good price, fast delivery

This is the first time I’ve used this company and I’m quite pleased with them. My pea plants arrived quickly and mostly in good condition - just a couple not so great. The packaging was secure and well labelled. Would use again.

July 19, 2024
Unprompted review
Rocket Gardens logo

Reply from Rocket Gardens

Hi Pamela, glad to hear you've had a good experience with your order. Just to let you know that although some plants may look a little tired after their journey, particularly if their roots have become very dry, this is usually nothing to worry about. They will soon bounce back after they've had a drink. If any have been badly damaged in transit please let us know and we will be happy to replace the affected plants. Best Wishes.

Rated 5 out of 5 stars

Great customer service

Great customer service, lovely healthy plants. Thank you!

July 9, 2024
Unprompted review
Rocket Gardens logo

Reply from Rocket Gardens

Hey Melissa, thank you so much for your lovely comments, we are delighted that you've had a good experience with us. Happy planting!

Rated 5 out of 5 stars

Lovely Plants

My plants were delivered on Saturday morning. They were in great condition when I unboxed them, my Strawberry plants even had some strawberries growing. Very pleased with my order.

July 5, 2024
Unprompted review
Rocket Gardens logo

Reply from Rocket Gardens

Hi Jessica, thank you for writing a review of your experience, we really appreciate your feedback. Enjoy growing those delicious strawberries!

Rated 5 out of 5 stars

My plants arrived on time and in great…

My plants arrived on time and in great condition. Great packaging. Great company

July 5, 2024
Unprompted review
Rocket Gardens logo

Reply from Rocket Gardens

Thank you for your message Fiona. We are glad to hear your plants arrived safely and that you liked our plastic free packaging. Best Wishes.

Rated 5 out of 5 stars

Beautiful healthy plant delivered with care

Received my plants in beautiful healthy condition, care taken with packaging. Kept informed every step of the way from ordering to delivery. The healthiest plants I have ever received by post. A part was missing from my order but it was dispatched right away, thank you. Definitely order from again.

June 21, 2024
Unprompted review
Rocket Gardens logo

Reply from Rocket Gardens

Thank you so much for the lovely review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look