Fantastic customer service response! I joined today and successfully sent today after a terrible experience with my long time service WR who treated me like a child. Give these guys ( RocketRemit ) a... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Rocket remit is great when its working. Now i have to provide a bank statement. Before i had to provide a visa for my partner and a life insurance policy for someome else who needs my attention and he... See more
Company replied
Excellent rate of exchange and excellent low fee.If Im having problems they are just a phone call away and always helpful. Rarely do they have any problems with internet. As long as I'm transferring... See more
Company replied
Such a great, hassle free way to send money home to Samoa for family. Everything, from setting up my account to going through the very easy process of loading money right through to verification bef... See more
Company replied
Company details
Written by the company
We specialise in mobile money and bank transfers from Australia and New Zealand to over 60 countries. Our Fast, Simple and Reliable mobile money transfer services are used and trusted by people every day to transfer money safely to friends and family overseas. 1.Sign up Create your Rocket Remit account online. Just 3 simple steps to complete and it takes less than 3 minutes. 2.Add funds Load your Rocket Remit account via debit or credit card or bank transfer. 3.Send! Send money to your recipient - all you need is their mobile number. Money is transferred instantly using mobile money or bank transfer. The technology behind Rocket Remit is built on Australian multi-award winning mobile payment technology pioneered and deployed by mHITs around the world. Our simple, popular and reliable services are used and trusted by people every day to make mobile payments everywhere.
Rocket Remit
Written by the company
- Specialist mobile money remittance service.
Contact info
Level 1 Melbourne Building, 2601, Canberra, Australia
- 1300 696 448
- hello@rocketremit.com
- www.rocketremit.com
4.5
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Always quick and easy to transfer money.
Always quick and easy to transfer money on their page. Fees are very small, and the page is very easy to use and navigate. Their secure system of payment is very good as well.
I can highly recommend.
March 25, 2026
It’s always seems an unknown when…
It’s always seems an unknown when sending money overseas especially using a new service and app for the first time. After doing my own research on Rocket Remit, I gave it a go.
Started with sending $100 AUD to someone overseas and within mins had heard they received it.
So relieved, the cost was minimal and so fast!
Have started using Rocket Remit in a regular basis now.
February 28, 2026
Reply from Rocket Remit
Hi Ron,
Thank you for your feedback.
We understand how uncertain it can feel when trying a new service for international transfers. We're pleased to hear your first $100 transfer went smoothly and arrived within minutes.
We look forward to continuing to serve you.
If you need assistance from us at any time, please contact us via phone at 1300 696 448, email hello@rocketremit.com or online chat at www.rocketremit.com.
Regards,
The Rocket Remit team
Fantastic customer service response
Fantastic customer service response! I joined today and successfully sent today after a terrible experience with my long time service WR who treated me like a child. Give these guys ( RocketRemit ) a chance because they certainly responded quickly and at this point I am very happy.
April 7, 2026
Unprompted review
Reply from Rocket Remit
Hi Lin,
Thank you for your feedback and for choosing Rocket Remit.
We're pleased to hear you had a positive experience with our customer service team and were able to complete your transfer successfully on your first day with us.
Treating our customers with respect and providing quick support is important to us.
We appreciate you giving us the opportunity to serve you.
If you need assistance from us at any time, please contact us via phone at 1300 696 448, email hello@rocketremit.com or online chat at www.rocketremit.com.
Regards,
The Rocket Remit team
Reply from Rocket Remit
Hi Paul,
We sincerely apologise for the inconvenience and frustration this has caused.
We understand how critical it is to have reliable service, especially during important times. This falls short of the standard we aim to provide.
Please contact us at 1300 696 448, via hello@rocketremit.com, or through live chat at www.rocketremit.com so we can review your experience and work to resolve any outstanding issues.
Our team is here to help and ensure everything is sorted for you.
Best regards,
Rocket Remit Team
The exchange rates arNot a good experience but I will keep it as a backup e high the company…
The exchange rates are high the company provides no proper receipts or notifications of delivery and communication are poor. The app is o early complicated and unreliable.
March 26, 2026
Reply from Rocket Remit
Hi Tim,
We're sorry to hear about your experience and appreciate you sharing these concerns. While we provide full transfer details before confirmation and most transfers complete instantly, we understand your experience didn't meet expectations. We'd like to look into what happened.
Please contact us at hello@rocketremit.com, via phone at 1300 696 448, or online chat at www.rocketremit.com so we can investigate and assist you.
Your feedback helps us continuously improve our service.
Regards,
The Rocket Remit team
Very quick and easy way to send money…
Very quick and easy way to send money to my family. I can send money as soon as I transfer to Rocket remit account. No delays.
March 28, 2026
Reply from Rocket Remit
Hi Subha,
Thank you for your feedback. We're pleased to hear you find our service a quick and easy way to send money to your family with no delays. Providing fast, reliable transfers is what we strive for.
We look forward to continuing to serve you.
If you need assistance from us at any time, please contact us via phone at 1300 696 448, email hello@rocketremit.com or online chat at www.rocketremit.com.
Regards,
The Rocket Remit team
It was very easy to do and the funds…
It was very easy to do and the funds went straight through which I appreciate.
March 25, 2026
Reply from Rocket Remit
Hi Gary,
Thank you for your feedback. We're pleased to hear the process was easy and your funds went through straight away.
We look forward to serving you again.
If you need assistance from us at any time, please contact us via phone at 1300 696 448, email hello@rocketremit.com or online chat at www.rocketremit.com.
Regards,
The Rocket Remit team
Reply from Rocket Remit
Hi Ashishkumar,
We're sorry to see you've had a less than satisfactory experience with our service. We'd like to understand what went wrong so we can help resolve this for you.
Our agents have attempted to contact you to address your concerns, but unfortunately we haven't been able to reach you. We're committed to helping you and would appreciate the opportunity to discuss what happened.
If you need assistance from us at any time, please contact us via phone at 1300 696 448, email hello@rocketremit.com or online chat at www.rocketremit.com.
Regards,
The Rocket Remit team
quick and efficient
March 24, 2026
Reply from Rocket Remit
Hi Wayne,
Thank you for your feedback. We're pleased to hear you find our service quick and efficient. We look forward to serving you again.
If you need assistance from us at any time, please contact us via phone at 1300 696 448, email hello@rocketremit.com or online chat at www.rocketremit.com.
Regards,
The Rocket Remit team
Reply from Rocket Remit
Hi Pius,
Thanks for your feedback — we’re glad to see your transfer was completed successfully.
We noticed you left a 3-star rating and would really appreciate any additional details you’re able to share. Your feedback helps us understand what we can improve and provide a better experience next time.
If there’s anything we can assist you with, please feel free to reach out to our team anytime via phone, email, or live chat.
Thanks again for choosing Rocket Remit.
Kind regards,
The Rocket Remit Team
Generally, a very good service
Generally, they are a very good service and I will continue to use Rocket Remit.
They lost a star because over the last 6 months, their server has been down several times and I was unable to send funds to recipients in Africa, and these funds were time critical. The outage caused a lot of pain to several recipients. Some even went hungry for 3 to 4 days.
Although outages with Rocket Remit have been extremely rare, the recent outages were never adequately explained and it has introduced some nervousness into my continuing to use them.
AA
March 21, 2026
Reply from Rocket Remit
Hi Andrew,
Thank you for your kind words and for continuing to trust Rocket Remit.
We’re very sorry for the recent service disruptions and understand the serious impact they had, especially given how time-critical these transfers can be. This is not the experience we aim to provide.
While these disruptions were rare, we acknowledge your concern and are actively working to improve reliability and communication during such events. Your feedback is incredibly valuable in helping us do better.
If you ever need assistance or an update, please don’t hesitate to reach out — we’re here to help.
Warm regards,
The Rocket Remit Team
It is good but we’re right is not high…
It is good but we’re right is not high enough. It’s too low.
March 19, 2026
Reply from Rocket Remit
Hi David,
Thanks for your feedback — we’re glad your transfer was smooth and your family received it quickly
We understand your concern about the rate and are always working to make it more competitive.
Warm regards,
The Rocket Remit Team
The transfer was done without any…
The transfer was done without any problems and the money was with my family quickly
March 19, 2026
Reply from Rocket Remit
Hi Robynne,
Thanks so much for your feedback — we’re really glad to hear your transfer went smoothly and that your family received the money quickly.
We’re always working to make the experience even better, so we can earn that 5th star next time ⭐
If you ever need any assistance, feel free to contact us on 1300 696 448, email hello@rocketremit.com
, or chat with us via our website — we’re always here to help.
Thanks again for choosing Rocket Remit!
Warm regards,
The Rocket Remit Team
Faster sending with less fees
March 14, 2026
Reply from Rocket Remit
Hi Halima,
Thanks so much for your feedback — we really appreciate it!
We’re glad you’re enjoying faster sending with lower fees. That’s exactly what we aim to deliver every time
If you ever need any help, feel free to reach out to us on 1300 696 448, email us at hello@rocketremit.com
, or chat with us via our website — we’re always here for you.
Thanks again for choosing Rocket Remit!
Warm regards,
The Rocket Remit Team
It was plain and simple to use easy yo…
It was plain and simple to use easy yo follow and my son received his funds in less than 5 minutes
Thank you for your services
Johann Stehlin
March 16, 2026
Reply from Rocket Remit
Hi Johann,
Thank you for your kind feedback
We’re delighted to hear that you found Rocket Remit simple and easy to use, and that your son received the funds so quickly. Providing a fast and smooth experience is exactly what we aim for.
We truly appreciate your support and thank you for choosing us.
If you ever need assistance, please feel free to contact us via phone at 1300 696 448, email hello@rocketremit.com, or through our online chat at www.rocketremit.com
Regards,
The Rocket Remit Team
I have had very good responses from RR…
I have had very good responses from RR when I have had problems with duplicate entries at a banking institution I would recommend this service
March 14, 2026
Reply from Rocket Remit
Hi Lynette,
Thank you for your kind feedback.
We’re really pleased to hear that you’ve had a positive experience with our support team, especially when resolving issues like duplicate entries. It’s important to us that we respond quickly and help sort things out as smoothly as possible.
We truly appreciate your recommendation and your trust in Rocket Remit.
If you ever need assistance, please feel free to contact us via phone at 1300 696 448, email hello@rocketremit.com, or through our online chat at www.rocketremit.com
Regards,
The Rocket Remit Team
Reply from Rocket Remit
Hi Andrew
Thank you for your feedback.
We’re glad to hear you find Rocket Remit easy to use and that our team is proactive when issues arise. Providing a smooth experience and supporting our customers when it matters most is very important to us.
We appreciate your support and look forward to continuing to serve you.
If you ever need assistance, please contact us via phone at 1300 696 448, email hello@rocketremit.com, or through our online chat at www.rocketremit.com
Regards,
The Rocket Remit Team
WHO DOES IT BETTER quality service…
WHO DOES IT BETTER quality service excellent delivery and exceptionaal service and quick response
March 13, 2026
Reply from Rocket Remit
Hi Michael
Thank you for your wonderful feedback.
We’re delighted to hear that you’ve had a great experience with Rocket Remit and that you value our quality service, fast delivery, and quick response times. Providing a reliable and efficient service is always our priority, so it means a lot to know we’re meeting your expectations.
We truly appreciate your support and look forward to continuing to serve you.
If you ever need assistance, feel free to reach out to us via phone at 1300 696 448, email hello@rocketremit.com, or through our online chat at www.rocketremit.com.
Regards,
The Rocket Remit Team
Your service is fast easy and secure…
Your service is fast easy and secure the way it operates and delivers is a credit thank you .
March 13, 2026
Reply from Rocket Remit
Hi Thomas
Thank you for your kind feedback.
We’re so glad to hear that you find our service fast, easy, and secure. It’s great to know that the way Rocket Remit operates and delivers meets your expectations — that means a lot to us.
We truly appreciate your support and look forward to continuing to serve you.
If you ever need assistance, please feel free to contact us via phone at 1300 696 448, email hello@rocketremit.com, or through our online chat at www.rocketremit.com
Regards,
The Rocket Remit Team
i find Rock Remit, efficient and affective
i find Rock Remit to be very helpful to
for me, easy and efficient in sending money. very affective in time wise,
please keep the awesome work up.
thank you
March 10, 2026
Reply from Rocket Remit
Hi Peter,
Thank you for your feedback.
We're pleased to hear you find Rocket Remit helpful, easy, and efficient for sending money. It's good to know our service is timely and effective for you.
We look forward to continuing to serve you.
If you need assistance from us at any time, please contact us via phone at 1300 696 448, email hello@rocketremit.com or online chat at www.rocketremit.com.
Regards,
The Rocket Remit team
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