The dark chocolate mint creams were a gift for a friend who usually has Benedict’s. He enjoyed the chocolates. However, I was offered one to try and although the chocolate was a better quality, with a... See more
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Review summary
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Nadeem and team at Marylebone are very customer focused. Manufacturing could do better in making sure there are fresh Mint Creams at the store in the morning, but it's a small point.
Excellent products, exemplary customer service in resolving the problems that I ALWAYS encounter when ordering from Rococo online.
I went in to get a gift for someone I didn’t know but was given fantastic advice, which I followed, and because of this received a very kind thank you from the person this was a gift for. The salesper... See more
Company details
Written by the company
Rococo Chocolates is a luxury British chocolatier. We are renowned for our handmade award-winning chocolate, exceptional flavours, original packaging and creative products. We are the go-to place for thoughtful gifts, from small attentions to extravagant gestures. Visit our London shops for stylish chocolate gifts.
Contact info
3 Moxon Street, W1U 4EP, London, United Kingdom
- 020 7935 7780
- customerservice@rococochocolates.com
- www.rococochocolates.com
3.9
Great
1K reviews
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Fabulous chocolate
Fabulous chocolate. Bought a selection for Easter. Sad there were no egg shaped chocs but vegan taste was fabulous. I obviously didn’t check what I was buying but that was my fault!
March 23, 2024
Took my money but never delivered my…
Took my money but never delivered my order. Still trying to get the matter resolved but customer service isn’t responding to me.
March 23, 2024
Unprompted review
Easter present still not received
Parcel (Easter present) scheduled for delivery by Evri on 28 March and still not received (Wed 3rd April). App stated that failed delivery when I was at home and shows random picture of a car park. No subsequent updates on Evri App. Most disappointing to say the least.
March 26, 2024
Utterly disgraceful
My order was put out for delivery, the delivery firm EVRI left my order outside my gate in the roadside. There was no attempt to open gate and walk up to drive and knock on door. When I finally received photographic notification of where my order had been left, it was gone. Ricoco customer services are beyond disgraceful. Maya does not respond to emails and I have hit a brick wall re resolution. Abysmal company
March 28, 2024
Unprompted review
Reply from Rococo Chocolates
Hello Emma, I'm very sorry once again for the disappointment caused. I'm glad we have been able to somewhat resolve this matter via emails and phone calls and do hope you enjoy your voucher. Whilst we do our best to provide the best service I do understand couriers leaving parcels in the road is not at all ideal and please rest assured we are looking into this! Best Wishes
Excellent products
Excellent products, excellent service (or should that have been egg-cellent!) The whole process from ordering to delivery was seamless, and communicated expertly. Thank you Rococo. I will use you again.
March 27, 2024
One part of order still not arrived
One part of order still not arrived - eggs for Easter gifts - now too late - it's Tuesday 2nd April!
March 25, 2024
Tasty Chocs
Quick delivery and really good quality chocolate in beautiful packaging. Can't do much better really.
March 26, 2024
Terribe
My order was inexplicably sent to Pakistan; something to do with the auto-fill address at checkout and probably not Rococo's direct fault. However, any person with half a brain could have seen that '10 Tudor Drive Otford' was not a Pakistani address and yet no-one thought to contact me to check or even question the order. So... the package is now floating around somewhere in South Asia and it cost me £90 for shipping. Customer services was no help either.
March 25, 2024
Reply from Rococo Chocolates
Hello James, thank you for your message. I am so sorry for your disappointment. I'm afraid we do not manually check the address on orders before dispatching them which is why your order was dispatched to the address given to us, in Pakistan. Once again I am so sorry about that.
Your products were delicious and much…
Your products were delicious and much appreciated by the recipient but the two products were delivered separately by two couriers which is very wasteful in these environmentally conscious days
March 25, 2024
We don’t think the chocolates or choice…
We don’t think the chocolates or choice are as good as when you were in Covent Garden. You are more expensive than Hotel Chocolat and not that much better.
March 14, 2024
Top quality chocolates
Top quality chocolates and beautiful packaging. Make wonderful gifts or a real treat for yourself
March 24, 2024
Another failed order and NO CUSTOMER SERVICE TO HELP
I ordered my chocolates weeks before Easter following my last experience where eggs came damaged. This time l ordered safer items and half the order came but not the other , DESPITE Roco saying every day that they could deliver to all of us by the next my continual emails were ignored and then Maya replied late on Maundy Thursday by which time it was too late!! Rococo, once again you have let a loyal customer down and you think it’s ok to not have a phone line set up and ignore your customers- please get your act sorted and consider that profit and customer service are both important
March 1, 2024
Unprompted review
An explosion of luxery
I have never tested such smooth beautiful chocolate in all my 58yrs!
March 22, 2024
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