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Welcome to Land Rover’s official website. Discover our latest award-winning SUV vehicles and experience the thrill of driving off-road. Explore more now.
Broad Street, ST1, Stoke-on-Trent, United Kingdom
3.2
7 reviews
No recent history of asking for reviews
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Horrendous! Took them 5 days to reset a service light and EML all simply down to car updates. Have no car for the bank holiday due to the excuse they couldn’t test my car as “the traffic was gridlocked”. Clearly it takes an unacceptable amount of time to plug a car in for update, let alone getting a timely call back when you ring them up to chase any progress. If this is the service experience I’ll steer clear of purchasing my next Land Rover here.
Very helpful and knowledgeable staff. A rarity amongst Land Rover dealers these days
Carried out a test drive. Staff very welcoming and friendly. However, try getting your refundable deposit returned. Numerous phone calls, email and now having to escalate to the manufacturer to get some action.
Not as much as a call back or acknowledgement.
Still waiting - suggest you do not give this company a deposit to test drive a car
A refreshing approach to customer service that must leave other premium brand retailers envious.
Sales staff are highly knowledgeable, the service team are efficient and pleasant, and great care is taken to ensure a safe environment from reception to delivery.
The local Mercedes and BMW franchises I have done business with both pale in comparison.
Roger Young Land Rover are growing for a good reason - outstanding service delivery.
update to my previous review
i will see what tomorrow brings to give Roger Young another chance to redeem his business
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