ROLEX Reviews 305

They have serviced 4 watches for me in 2020 and always a great service, with helpful friendly staff.

Rolex really need to sort out their AD's and their customer service. I've now contacted 4 separate dealers about a purchasing a Rolex Oyster Perpetual for my wife who has worked hard all last year as a front line worker and wanted to treat her to a 'forever' watch. I've left extensive contact details, email, address and telephone number allong with any size watch with any dial colour and guess what? Not one of them has bothered to call or even reply with a no. It's absolutely disgusting service from a so called top brand. I worked for a bigger well known brand for over 10 years and if I once didn't reply to any customer that showed an interest in our brand no matter how small, I would have been hung drawn and quartered if I did it again I would have been out of job. The lack of respect for the average customer is appauling by any standards but for a world wide brand like Rolex is disgusting. I didn't swamp everywhere at the same time I contacted my local dealer 1st then after they didn't respond I started going further afield. I even explained I couldn't visit them due to Covid 19 restrictions but was ready to buy anything! Did that make any difference..nope.. completely wasting my time and efforts. Why do they even put a contact page on their websites? Naming and shaming them won't make a difference, thy obviously don't care didly squat. But they are. Whittles, Mappin and Web, Chisholm Hunter, Watches of Switzerland

A Rolex watch is a great way to compliment a really nice suit, it blends with all sorts of clothing and just adds that extra something to make you stand out of the crowd.

Literally extorted by the sales person! The lady at Watches of Switzerland LITERALLY said that the only way for me to get a GMT master was to buy a bunch of other stuff from them! Disgusting.
I am shocked of how Rolex allows ADs to behave in this way.

CLASS

Everyone knows!

Best watch brand ever, you don't need anything else.

Simply put, Rolex watches do not keep accurate time. I wear mine all the time and every once in a while I look down at the time and it's 5 to 10 minutes off. I wish I could find some sucker to buy mine.

Revolting rip-off merchants.

Quoted £3250 to repair a watch worth £2500. They said it needed a complete overhaul and a new bracelet.

Took it somewhere else and they identified the issue (naming the part that was needed). Charged £320 in total for the service and parts.

It's working beautifully and has a year warranty. Do not touch Rolex or Watches of Switzerland who seem to be in cahoots with them.

Very good brand ! Do not change anything !

I ordered some boots almost four weeks ago, my order was confirmed but I have not had any further delivery information. I have emailed four times attempting to chase this and only had one response email saying that they will 'look into it' over a week after my original email!

The customer service is extremely slow and poor and you may never get your order! Definitely would NOT recommend!!

I am utter disappointed with the service of my Rolex watch. My watch was sent to Rolex service centre Kent UK. After 4 weeks of the watch being away I got the call from my local Goldsmiths to inform me that my watch was ready for collection. After receiving the watch back I found the watch was faulty. So I returned it back to the shop where they returned it back to Rolex service centre in Kent UK. After another six weeks I get the call to say they are going to send my watch back to me via DHL courier. Today I get the package, on opening the package I find a watch sent to me that is owned by a different customer. I could not believe my eyes. I have another customers watch. I phoned Rolex customer service centre in Kent to inform them I have someone else's watch. After about an hour of waiting for them to track my watch I finally get told they still have my watch. I was so upset, as this was a present bought for me by my terminally ill parents in 1998. Also I was not happy with the way the watch was packaged. Only in a white plastic box with the watch in a watch pouch. I am told my watch will be back by the end of the week. JH of Suffolk UK.

Service a simple issue took 3 weeks far too Long for the price paid for and so far the customer service is poor. The way the staff gesture and speaks on the phone is not customer friendly.

Rolex is pricy, but the quality of the product is reflected in the price. However, it's a bit steep for many.

Terrible buying experience. All of Rolex's entry level watches are impossible to purchase due to a managed shortage of pieces. Any potential customer is reduced to "building a relationship with an AD", which basically means being extorted by them in to buying a load of additional services and products on the off chance that they might then deem you worthy enough for consideration 3-5 years down the line. I am finished with Rolex as a brand and my most recent purchase was an Omega Sea Master Planet Ocean Master Chronometer. Rolex on the whole are overpriced, overrated, and for those who aspire to be rich, whilst the real rich buy Jacob & Co etc, not 7k steel sport watches.

Hi, my name is Hector Aguilar and I visited ROLEX store in HARRODS London last Sunday around 17:45 inquiring about a specific watch. I was served by Mr Ali who gave me one of the worst experiences I ever had in luxury retailers.
I understand the model is extremely popular and they don’t have any in stock.
However, when I asked to be put on the waiting list Mr.Ali was not willing to help me AT ALL!!!! He basically told me that it’s impossible to get so I shouldn’t waste mine and his time. The watch which I am after costs thousands of pound, if a customer is willing to wait for 6 months to get it, the sales should try their best to help.
What’s worst is that I went back to ask for the business card/contact number of Mr.Ali so perhaps if I see something else in the future I can contact him straight away to be able to get it. He refused to give me any details and tell me if I want something in the future, I need to go to the store and see what they have.
This is absolutely unacceptable!
I have never experienced this kind of service.
I am ready to spend thousands of pound and I am expecting an excellent customer service from ROLEX.
I left extremely disappointed with the brand and felt I have been judged by Mr.Ali disrespected.
I feel sad that a big name like ROLEX despite and discriminate people based on the color of their skin.
It unbelievable to think that I have the money to pay for the product I like but is not able to have it because my skin is too dark.....this is something really breaks my heart.

Rolex is my favorite watch makers. been collecting rolex since 80s' .

Complete and utter snobbery. Wanted to buy an explorer. Contacted a number of AD to check on stock. All very politely told me that no stock, but worse, there was very little chance of me ever being able to get one as:
1. I am not an existing Rolex customer of theirs.
2. To develop a 'relationship' with the AD, I'd have to purchase a Rolex model that I didn't want just to start on the bottom rung of the ladder.
3. Then I could register my interest in an explorer.
4. But even then they could make no guarantees that i would ever get one or what the waiting time would be.

What a shower of sh*te. How arrogant must this company be to act like this. Not gonna happen I knowe, but it would be great if rolex fell on tough times just so that they could reflect on these golden days when they were able to not only refuse to sell their products to new clients but actually treat them like worthless muck. Good on you rolex.

Love Rolex Sub Date! Try many dear near me, was told wating time is 5 years also need to be exsisting customer. really SAD.

So, like me new customer never gonna get rolex watch?

i believe rolex sell to grey market to get more money than from their show room.

Been to several ads over the years and all your told is if your not a customer all ready theres now way you can get on a list to get a watch , dont you need a chance to buy one so you can became an existing customer there way to many double priced watch out there but they tell you they only sell to trusted repeat buyer 😔😔😔😔

Honestly Rolex should put license on reseller. Peoples that actually wanted a watch can’t even buy one, because resellers is buying them all. It’s unfair for those wanted certain watch can’t even buy at Rolex store. I’d try email so many Rolex, not even one Rolex store had a watch for me to purchase. All they’d say there is long waiting list and worst part is they only can put you expressions of interest. Seriously Rolex company should restructure their selling brand. It’s not fair those that really wanted a watch to wear and appreciate the craftsmanship.
When a person has accomplished something in there life they wanted a memorable value that they can show to grand kids. Good example watches was purchase by veteran during the war. Now war isn’t here but life of accomplishment is way to show to your grand kids. All I wanted a opportunity walk in Rolex store and able to purchase a watch that I wanted. I’m not reseller or watch collector.