Rollx Vans Reviews 201

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 45 reviews, reviewers overwhelmingly had a great experience with this company, often highlighting the staff's kindness, knowledge, and helpfulness, making the process easy and straightforward. Customers consistently praise the exceptional customer service, noting that employees prioritize their needs and are always willing to assist, providing a reassuring and supportive experience. Many also appreciate the professional and friendly service, with several reviewers mentioning specific individuals who went above and beyond to ensure satisfaction and provide thorough explanations. However, some people mentioned issues with the product, specifically a recurring check engine light and transmission problems on a recently purchased vehicle.

What people talk about most

Staff

Reviewers consistently express satisfaction with the staff, highlighting their helpfulness, knowledge, and... See more

Product

Consumers find product to be ambiguous, with many expressing strong satisfaction and loyalty, often... See more

Customer service

Customers had positive experiences with customer service, highlighting the excellent communication and... See more

Service

Reviewers highlight positive aspects of service, consistently praising the professionalism, knowledge, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Steve Strain was so gracious and accommodating to our needs and many questions. I believe he has found the perfect vehicle for us which should make life much easier. We are thrilled to work with Ro... See more

Company replied

Rated 5 out of 5 stars

ROLLX has been a fantastic company that I’ve worked with for over 25 years. They helped me find my first adapted vehicle back in 2001 and provided an additional one several years later. They have been... See more

Company replied

Rated 5 out of 5 stars

I am a disabled vet and this is the first time getting a wheelchair vehicle. I had been going back and forth on different web sites and requesting information, but Rollx was the first to contact me an... See more

Company replied

Rated 5 out of 5 stars

I absolutely love Rollex van company. They are very knowledgeable, considerate and helpful. I especially liked Rocky Nevin who knows what he’s talking about.

Company replied


Company details

  1. Car Dealer
  2. Car Accessories Store
  3. Car Manufacturer

Written by the company

Rollx Vans is a leading provider of wheelchair accessible vans, proudly serving individuals, families, caregivers, and businesses across the United States. We specialize in new and used handicap vans, featuring our own high-quality, factory-direct Rollx wheelchair van conversions. By designing and manufacturing our conversions in-house, we maintain strict quality control and deliver dependable, affordable accessible vehicles built for long-term reliability. Our inventory includes both side-entry and rear-entry wheelchair vans, as well as ADA-compliant commercial wheelchair vans for transportation providers, healthcare facilities, churches, and organizations. Whether you’re looking for a personal use mobility van or a fully compliant commercial solution, Rollx Vans offers options to fit a wide range of accessibility needs and budgets. We make the buying process simple with competitive pricing, flexible wheelchair van financing, trade-in options, and nationwide delivery. With decades of experience in the mobility industry, our knowledgeable team is committed to transparent guidance and exceptional customer service. At Rollx Vans, our mission is to help customers regain independence and freedom through safe, reliable, and professionally engineered wheelchair accessible transportation solutions.

Satisfaction Guarantee at Delivery

Satisfaction Gurantee

We want you to be thrilled with your wheelchair accessible van purchase. That’s why we offer a 100% money back guarantee at delivery if our customers aren’t full satisfied with their wheelchair accessible vehicle. It’s also why we offer the longest lasting, most reliable minivan or full size van on the market backed by the best structural warranty in the industry – 7 year/unlimited mile warranty! We know that you will love our wheelchair vehicles, that’s why they come standard with the Rollx Vans guarantee.

Contact info

4.9

Excellent

TrustScore 5 out of 5

201 reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Rollx is the best!

This is our third Rollx van. We have loved them all and they have been a life saver for transporting our wheelchair bound daughter. The staff and owner are second to none and the service department is top notch as well. We will always purchase our vehicles from Rollx.

November 5, 2019
Unprompted review
Rated 5 out of 5 stars

The van arrived and it was…

The van arrived and it was exceptionally in great condition,everything worked perfectly,the people that delivered were very nice Peter took great care of the transaction. Honestly we were scared to say the least buying a vehicle 5 states away but rollx vans they are nothing but a great company. We found nothing to compare around here.. A few problems have arose mechanically and I have scheduled to have them repaired,only one issue will be covered by the warranty (go figure) waiting to see how this goes

October 31, 2019
Unprompted review
Rated 5 out of 5 stars

Great service

Great service. Peter and the team went out of their way to provide us with the information and time we needed to make this important decision.

My uncle now has his independence back due to having his RollX van!

October 26, 2019
Unprompted review
Rated 4 out of 5 stars

My sales rep

My sales rep, Peter Doukas, was very informative, very attentive, very knowledgeable, very prompt with accurate information and very patient with me. I had many questions and changed directions a couple of times but Peter gladly and patiently helped me through every step of the way.
Rating would have been 5 stars except my van took longer than originally quoted. That might be a good thing though. It tells me they were busy and were being trusted by a lot of people

October 12, 2019
Unprompted review
Rated 5 out of 5 stars

Love My Van!!

So far, so good. Love my van!!!

The transaction was so smooth and they really do work with you to get you financed. I got exactly what I wanted.

October 1, 2019
Unprompted review
Rated 5 out of 5 stars

Steve and the sales Team are terrific…

Steve and the sales Team are terrific in all respects. The van is fantastic. Shawn delivered the van and set up a wheelchair lock at my home. I have bought two vans in the past from Mobility Works with Braunability conversions. This van and the RollX conversion is superior in all respects. And, no more crazy rattles. Perfect. Thank you, RollX, Steve and Shawn and the rest of the RollX Team.

September 24, 2019
Unprompted review
Rated 5 out of 5 stars

I am on my second van from Rollx...

I am on my second van from Rollx after totaling my first in an accident that we all walked away from. Excellent service from first telephone call to paperwork laid out , explained and labeled.
I chose to use Rollx as they promised, and did, work with my local mechanic when and if repairs were needed. The 'local' disability van dealers [1 1/2 to 3 hours away] want you to bring the van to them at least once a year and then I would have to wait for them to finish with the car, basically taking up a whole day plus a long drive. For my initial van, they drove a model similar to my potential purchase to my house for me to check out, and even let me show it to my mechanic.
If I should need to replace this van down the road, I expect I will go to Rollx.

September 19, 2019
Unprompted review
Rated 4 out of 5 stars

Recommend but be Informed

Functionality - the ramp works great and makes it much easier to get around with our daughter. We've had the van for about 6 months now and have had no problems.

Customer Service - they did a great job of consistently reaching out to me for the many month prior to our modification, but since the modification there has been no follow up. I have yet to need to reach out for service, but I do trust that when I make the call they will provide good service.

Product - having now gone through the modification process I wish I would have been better informed on three things:
1) there will be a chasm between your front seats that is nearly impossible to reach to the bottom when sitting in your seats. I wish we would have been informed of a "filler" or "riser" so that space could be better utilized. We've had a couple of close calls driving down the road when we've tried to retrieve something that fell in the pit.
2) we had no idea how much the modification would eat up the back end storage space of our van. Is this universal for all models? Being informed of this detail would help alleviate the surprise when finally receiving the modification. My guess is that it happens to all vehicles, but I wish we had known this piece.
3) now that we have experience with the Retractable Tie-Down, we would opt for the Power Tie-Down. It's a bit of pain having to get the four anchors secured to our daughter's medical stroller and then tighten each point. We've learned that we can keep the backs fixed and only change the length of the fronts in order to release the stroller and to then tighten it back up. But as winter approaches with some sloppy wheels, we can imagine that the Power Tie-Down would be much easier and more convenient for securing our daughter and limiting contact of our clothing with wet/dirty wheels as we reach around things to tighten up the straps. In the bidding process we weren't given pros and cons of the systems. We were only told that we have options and can choose which one is best for us...and to make sure we bid the same from competitors.

September 19, 2019
Unprompted review
Rated 5 out of 5 stars

fabulous Rollx staff and van

My initial hesitation in dealing with a distant company using technology quickly vanished. The entire staff was responsive organized and honest. My van arrived yesterday and this certainly exceeded my expectations.

September 4, 2019
Unprompted review
Rated 5 out of 5 stars

This is my 3rd van from Rollx Vans

This is my 3rd van from rollx over the years, I normally don't do feedback but i just wanted to say thank you Dan, Jim & Tech Support & the team at Rollx Vans for so many years of amazing quality vans & service. I bought my first van from Rollx many years ago. It's one stop shopping, excellent service, fast, friendly and a team that truly cares. Thank you Rollx for always being there.

Kurt S

August 26, 2019
Unprompted review

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