Romans - Burnham Reviews 

37
TrustScore 3 out of 5

3.1

78 High Street, SL1 7JT Burnham, GB


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See what reviewers are saying

Rated 1 out of 5 stars

Looking to place a studio apartment on the market. Was put through to a guy called George. He was, in my opinion, very rude and obviously did not want to be dealing with such a small property. When... See more

Company replied

Rated 5 out of 5 stars

I've recently let out a property through Romans in Burnham. I have been pleased with the service offered, the property was listed quickly on search engines, house viewings and open days organised well... See more

Company replied

Rated 5 out of 5 stars

We were having trouble in finding a place and Romans Burnham were the most helpful of them all! David was our agent who was in constant communication, answered all our questions (even on the weekends... See more

Company replied

Rated 5 out of 5 stars

We absolutely appreciated the integrity of Matt when he came to value our property and both he had Lewis have both been so thorough with every step of getting the flat onto the website. Both have been... See more

Company replied


Company details

  1. Real Estate Agency
  2. Property Investment
  3. Real Estate Appraiser
  4. Real Estate Surveyor

About Romans - Burnham

Written by the company

Established in 1987, Romans is one of the South East’s largest property groups specialising in lettings, sales, and property investment.

Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!

We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Romans customers can get everything they need under one roof.

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Your local property experts

Written by the company

Whether you're looking to sell or let your home, our teams are on hand to help.

From start to finish, we cover all aspects of your property journey with our full range of services.

No matter your property goals, we work tirelessly to achieve them

From the very first day we opened as a single branch in 1987, Romans has continually evolved to meet the changing needs of our customers, and today, we’re here to help with every aspect of your property journey.

Contact info

  • 78 High Street, SL1 7JT, Burnham, United Kingdom

Genuinely local, truly expert

For expert advice from professionals, speak to us today.

3.1

Average

TrustScore 3 out of 5

37 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

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Replied to 97% of negative reviews

Typically replies within 1 week

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3.1

All reviews

(37)

156 reviews in the last 12 months

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Rated 5 out of 5 stars

Romans estate agent/ Burnham

David from Romans Burnham was very assuring and accommodating, he showed real enthusiasm and interest to help letting our property out in such a short time, and we didn’t need to look any further for other agents. He arranged photographs and open day viewing within the first week then helped with colleges preparing a list of potential tenants with their background till signing of tenancy agreement. I would be happy to recommend Romans Burnham services to all my neighbours, friends and family. Thank you

September 29, 2022
Unprompted review
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Reply from Romans - Burnham

Dear Amar

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Romans Burnham

We absolutely appreciated the integrity of Matt when he came to value our property and both he had Lewis have both been so thorough with every step of getting the flat onto the website. Both have been so friendly and kind. We feel like we absolutely made the right choice and so far have enjoyed the selling process

September 21, 2022
Unprompted review
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Reply from Romans - Burnham

Dear Chloë

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

We would like to say a big thank you to…

We would like to say a big thank you to David , he was helping our family a lot to find a house that really suits us! He is very kind, well informed, friendly and he does a brilliant job! Thank you again, David! Was a pleasure to meet someone like you.

September 30, 2022
Unprompted review
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Reply from Romans - Burnham

Dear Roxana

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Highly Recommended

We were having trouble in finding a place and Romans Burnham were the most helpful of them all!
David was our agent who was in constant communication, answered all our questions (even on the weekends!) and catered to our availability on viewing places. He helped us through the process of finalising with such ease.

September 26, 2022
Unprompted review
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Reply from Romans - Burnham

Dear Maria

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

David Mauzhendi

Dear Mr. David Mauzhendi,
I want to sincerely thank you for all of your time and effort in helping get us into our new home.
Everything went so smoothly, and quickly than expected. Now here we are, settled in already.
you’ve been a steady presence in every part of getting our home. Thank you for making this a stress-free experience.

We are so thankful Romans Burnham, for the outstanding Service!

September 23, 2022
Unprompted review
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Reply from Romans - Burnham

Dear Sami

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

I've recently let out a property…

I've recently let out a property through Romans in Burnham. I have been pleased with the service offered, the property was listed quickly on search engines, house viewings and open days organised well. Excellent advice given by David, Shannon and Kerensa on all my questions as was my first time as landlord. Good tenants found at rate asked for, and lots of background checks. Very pleased with the professional manner in which everyone has worked.

September 28, 2022
Unprompted review
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Reply from Romans - Burnham

Dear Rajah

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

I got all the help I needed and timely…

I got all the help I needed and timely feedback. David was wery friendly and extremely helpful

August 24, 2022
Unprompted review
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Reply from Romans - Burnham

Dear Memory,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Thank you Romans

I am a landlord using Romans and want to thank
Isabella York​ for all the support provided with managing property issues with existing tenants and ensuring the completion of renewals when required. I am always kept up to date with progress and all issues are resolved swiftly. Thank you!

August 23, 2022
Unprompted review
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Reply from Romans - Burnham

Good afternoon

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Very prompt and helpful

Very prompt and helpful . Property manager Isabella York is excellent ,prompt and top of any issues reported an ideal example

August 25, 2022
Unprompted review
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Reply from Romans - Burnham

Dear Rakesh,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Continued Professionalism.

Over the years, I am continuing to enjoy the Romans consistent and trusted professionalism.
As expected,during the reletting of my property, Isabella York as always, seamlessly organised the total refurbishment of the property. Shannon Cox provided an excellent reletting service for the change over to the new tenancy. My continued gratitude as always.

August 20, 2022
Unprompted review
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Reply from Romans - Burnham

Dear Harish,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks, Customer Care Team

Rated 5 out of 5 stars

Helpful

I had the pleasure dealing with David and Shannon in helping us find our new rental property in Wexham. They were quick in responding to any requests we had for the landlord and also gave us all the information that we needed for a smooth transition. As we had a pleasant experience I would recommend speaking to them if you a looking to rent.

August 19, 2022
Unprompted review
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Reply from Romans - Burnham

Dear Gursharan,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks, Customer Care Team

Rated 5 out of 5 stars

I want to thank the whole Romans team especially Isabella York…

I want to thank the whole Romans team for there help and understanding. Isabella York was fantastic and went above and beyond to help.

August 12, 2022
Unprompted review
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Reply from Romans - Burnham

Dear Niketha,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks, Customer Care Team

Rated 5 out of 5 stars

My experience with romans had been…

My experience with romans had been quite good. The process of renting and moving out was both quick and smooth. Our property manager Izzy York was brilliant and she helped us all the way. Very professional and helpful.

August 11, 2022
Unprompted review
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Reply from Romans - Burnham

Dear Muhammad,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks, Customer Care Team

Rated 5 out of 5 stars

Professional

Helpful, Honest, and transparent estate agent for buyers and sellers.

May 24, 2022
Unprompted review
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Reply from Romans - Burnham

Dear Kim,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Spoke to one of the agents Shannon Cox…

Spoke to one of the agents Shannon Cox ,have to express a very kind and understanding person well prepared and goes in detail to support the new landlord on the board always ready to help and work on a plan immediately thank you for arranging a new tenant.
Gunjan.S

March 7, 2022
Unprompted review
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Reply from Romans - Burnham

Dear Gunjan,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 1 out of 5 stars

The staff was never responsive

The staff was never responsive, absolutely passive and totally opportunistic. First to take money, last to fix the issue. Absolute scam!
Terrible service!

January 24, 2022
Unprompted review
Romans  - Burnham logo

Reply from Romans - Burnham

Dear Sir/Madam
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expec tation in this instance.
Kind regards, Customer Care Team

Rated 4 out of 5 stars

Romans Bristol

Scott Stevens was amazing to work with, throughout the whole process - they wanted nothing but to find me the right place and did exactly that! Scott and Abigail Jones have been nothing but helpful, updating me whenever possible - even to let me know there’s no updates just yet.

The process in reporting to the Building Manager to get things sorted has been slow as the contractors were meant to do it when I moved in two months ago… but good other than that.

December 6, 2021
Unprompted review
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Reply from Romans - Burnham

Dear Ciara,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks, Customer Care Team

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